Basil Volkswagen
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Customer Reviews of Basil Volkswagen
Review type:
Details, Details
by RJ on 01/23/2025
updated 01/31/2025
Our rep, Dan, was very knowledgeable and courteous. He even pulled a car inside for me to analyze.
36 reviews
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Honest service
by Michael Parisi on 05/22/2021Brandon (salesman) and Jess (finance) addressed all questions in a straightforward manner.Great service!
by Bob on 01/14/2021Chris got me in and out quickly and drove me to a meeting. Car was ready as promised.Best Experience at a Dealer ever
by Best Dealer Experience Ever on 09/14/2020The experience started off poorly with a scheduled test drive and the car not on the lot. This was taken care of immediately and the rest of the deal was a breeze. They gave me supreme value for my trade and threw in a $100 gas card For… the initial mix up with the test drive. Overall I was very satisfied. This is my second Basil vehicle and I’ll be a loyal customer as long as reside in WNYGolf R purchase
by Eric S on 11/05/2019Had a great buying experience when I purchased my 2019 Golf R. Very helpful and knowledgeable about the vehicle and was able to get through the process quickly. Test drove Friday night and took the car home Saturday afternoon. What else can… you ask for?Basil VW Lockport is SPECRACULAR!
by Derrick on 10/23/201910's all around from the knowledge of the salesman on my vehicle features to the sales manager giving a no BS price and making the experience excellent. Top notch over there top down! I am very impressed with my vehicle as well as the… experience at the dealership. Will use again for sure if I had to pick between Basil and Towne who I almost purchased from. Basil was way more professional, attentive, honest with price, cleanliness of vehicle, and most importantly they seemed like they cared and wanted to make it happen quickly and effortlessly with no BS. Thanks Basil!Fantastic Service!
by Matt K on 10/12/2019I recently purchased a new vehicle and had amazing service. My salesperson, the sales manager, finance manager and everyone else involved were great. I would highly recommend. Also, I love the car it was a fantastic purchase.Great sales guy
by Atlas Lease on 10/06/2019I enjoyed working with Anthony to get my Atlas. He was a nice guy with a good sense of humor. He knew a lot about the car and it’s features.Service department
by Bob on 08/23/2019I went in to get my oil an oil filter changed and get athorough inspection of my car. I was taking it my schedule time service was completed quickly and to my satisfactionGreat Service
by Greg123 on 07/25/2019Went in for an inspection and they noticed had a recall but would require I leave the car overnight so they gave me a loaner car. Most dealers are reluctant to give loaners. They completed the work in a timely fashion. They had to replace… the carpet and you wouldn’t even know it was touched. Overall excellent experience from the initial call to schedule which they were able to put me on the schedule just a half hour later. To the friendly and efficient service staff.Excellent Dealership
by NewVW on 07/15/2019From when I walked in to the final drive away Basil VW was excellent. Brandon and Adam were extremely helpful with everything.Outstanding buying experience
by Wildlyhappy on 05/31/2019The sales team worked as a team! Been to two other dealerships that wasted an hour of my time to find out "what I wanted" to end up showing me the opposite. This team asked, confirmed what that had and spent time showing me what fit me!… What a concept of great customer service only delivered by the Basil Team !!!Great Service
by bripin on 05/13/2019I had contacted the sales manager Taylor over email and he was great with his response time and making sure all my questions were answered. I drove in from 6hrs away, so I wanted to be sure this was the car I wanted. Once I got to the… dealership everything went smoothly and they gave me a great price for my trade in.Awesome Service Department
by dank61079 on 03/16/2019Glen and Kevin were great! Got me in and out for my 20k service appointment with out an appointment! Very reasonable price too! Thanks guys!Very Satisfied!
by BonnieM on 01/16/2018The staff were knowledgeable and very helpful. They took the time to review our different options and didn't pressure us into making a decision on the spot. My husband and I both ended up leasing cars and were very satisfied with the price… and the customer service. I would definitely recommend Basil VW to anyone looking to purchase a VW!Thanks to you Bonnie! Happy driving!
Amzing experience
by Cwhayesjr on 12/29/2017My sales person Ryan Lovitz was very knowledgeable and friendly. He was able to find the exact car I wanted and I drove home that day. I also was very impressed with the management team as well they made I was taken care of quickly. I would… recommend to anyone looking for a great deal on a Volkswagen to stop down at Basil.
Volkswagen Tiguan
Volkswagen Atlas
Volkswagen Taos
Volkswagen Atlas Cross Sport
About our dealership
We are so glad you were happy with Dan's service!
by Basil Volkswagen on 02/12/2025