New Country Lexus of Latham
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Customer Reviews of New Country Lexus of Latham
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3 sales reviews
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Fantastic!
by James Nordby and family on 06/11/2024Mo was our salesman and he went out of his way to make The experience easy-flowing and comfortable! Very easy to work with and goes above and beyond! Thank you Mo!!!Great service
by Robin J on 11/16/2023updated 12/01/2023I recently purchased a new TX500h. This was my second purchase from this dealership. I worked with Cedalia both times and could not be more pleased with the process. The service is great, as it the service department during routine… maintenance visits.Extremely Disappointed with Lexus Latham Location
by mo on 10/02/2023I recently had an extremely disappointing experience at the Lexus dealership in Latham. I was initially excited about the prospect of purchasing a Lexus GX, but my encounter with the dealership left me with a sour taste in my mouth. My… journey began when I scheduled an appointment to meet with a salesperson at 2 PM. I received confirmation of the appointment, but when the time came, the salesperson was a no-show at his own dealership. This was an inauspicious start, to say the least, but I decided to give them the benefit of the doubt and started fresh with a different salesperson.After some back-and-forth discussions, test drives, and running numbers, we couldn't come to an agreement on the financial terms. However, the manager intervened and offered what seemed to be a reasonable deal. but i had to leave that day. To my astonishment, a few days later, I received a call from Sean, who was trying to set up another appointment and present me with lease deals from their website. I was puzzled because I had already committed to a deal and provided them with a substantial sum of $10,092 in cash to secure a monthly payment of $669 for the Lexus GX. This was a figure that had been provided to me in writing. However, it seems that the dealership had a change of heart and suddenly became unwilling to negotiate the terms or honor the previously agreed-upon monthly payment. They attempted to backtrack and suggested a higher monthly payment of $718. This abrupt reversal left me utterly frustrated and disappointed. Frankly, if it weren't for my brother's glowing recommendation of the Lexus GX, I would have never set foot in this dealership, and I certainly won't be returning. I understand that these are challenging times for businesses, but it's the management's approach that truly made the experience twice as difficult and disheartening. The lack of professionalism, commitment to honoring agreements, and overall inconsistency in their dealings has left me with a deep sense of dissatisfaction. I hope my feedback serves as a reminder to the management at Lexus Latham that customer trust is a valuable asset that should never be taken lightly or undermined in such a manner.
The following reviews are more than two years old. They are not included in the overall rating.
6 sales reviews
Certified es350
by Napabob on 12/01/2016We purchased our es350 from new country Lexus of Latham and cannot say enough about how special they made us feel. Our salesman Rodney Carmouche answered all of our questions and explained the value in buying a certified pre-owned Lexus.… My wife and myself love,love,love our Lexus and our salesman Rodney is a 10.Overall a pleasant buying experience
by johnb38 on 04/30/2014updated 08/04/2025I have dealt with lexus on oprior occasions and am always impressed with their professionalism but Eric combined a very pleasant manner with a depth of knowledge and professional manner that impressed me more than usual. Buying a new… vehicle is always stressful but Eric definitely eased the path.Overall a pleasant buying experience
by johnb38 on 04/21/2014updated 08/04/2025I have dealt with lexus on oprior occasions and am always impressed with their professionalism but Eric combined a very pleasant manner with a depth of knowledge and professional manner that impressed me more than usual. Buying a new… vehicle is always stressful but Eric definitely eased the path.Great Customer Services
by cece214 on 03/31/2014updated 08/04/2025I would like to thank the staff at New Country Lexus of Latham, especially Nicholas R. I received outstanding customer service. Sincerely, Xiomara TriminoCertified Previously Owned Lexus
by PenelopePin on 03/29/2014updated 08/04/2025Professional staff throughout the sales process. Consultant Rodney C. was great to deal with.Excellent Sales Experience
by dulseboy on 03/29/2014updated 08/04/2025It was a pleasure to make our recent purchase of a new Lexus RX350 from New Country. The sales person, Talas R., was knowledgeable, helpful and facilitated our choice without resorting to "tricks of the trade". This dealership comes highly… recommended.
About our dealership
I’m glad you gave buyers a heads up. That is sure poor business ethics. I was seriously thinking of inquiring on a rx350 they have. I think I’ll pass now. Thank you.
by Rick Brandt on 08/31/2024