Customer Reviews of Romeo Ford
Review type:
Highly Satisfied
Fast Results
by Randy on 12/11/2023Had a no start issue, received a quick response . Vehicle was towed, promptly diagnosed then repaired during the same business day! Awesome customer service!Will not be coming back
by Henry Ford on 11/08/2023This place tried to charge us over $600 for a replacement key and an oil change. $120 was the oil change price and the rest for a replacement key. That’s AFTER giving us a quote on the phone - $250 for the key, which is already pretty crazy… price for a plastic box with three buttons. When they called us to tell us the car was ready and told us the price, we said there is no way we are paying it after getting a lower quote. They kept us on hold while they supposedly re-listened to our earlier recorded conversation and said they would honor the original quote. Then, when my wife went to pick up the car, they tried to charge the higher price again. They also berated my son who went along, when he tried to intervene. In the end, after LONG back-and-forth, they gave up and the final price paid was $410 - still pretty much insane. Goodbye Romeo Ford.Highly Satisfied
by Lori R on 10/14/2023The process was quick and easy. Everyone involved was pleasant, efficient, and courteous. Very pleased.Excellent routine maintenance
by Art on 08/30/2023Bought F250 new in 2017, back every 6 months for routine maintenance. Service department is helpful and responsive. The techs identify issues that are likely to cause problems down the line and suggest fixes. Truck runs just as well as the… day I took ownership.Black Widow
by Randy C on 08/27/2023Saw the used Tahoe on website contacted them and quickly got response . Took for test drive liked the vehicle made the deal . Was kept informed arranged appointment for pick up it was clean and prepped! Nice job to all involved!Great dealership
by Paulino on 08/19/2023Very honest and trust worthy! Service rep was great.Sasquatch Bronco Spotted in my driveway
by Lady Di on 07/23/2023Just bought my Sasquatch Bronco from Thomas Tati and it was a home run! Thomas was informative, friendly, and knowledgeable on the bronco. Dustin was great as well when i signed all the papers. Three of the other staff members welcomed me… to the bronco family. I love this dealership this is my 4th purchase from the Romeos.Hello, thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business, and look forward to your next visit! Take care!
Easy shopping experience
by MEAGLIZE on 12/02/2021This dealership was so easy to make a deal and get my truck within my budget!! They treated me and my family like I was part of the ROMEO family my whole life! I couldn’t express how great Tom Tati is. Even 2 months after I wanted to add a… accessory to my truck and Tom helped me down to service where Gene found exactly what I was looking for!Hi Meaglize, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
A Dealer that deals not dictates
by Ace Detective Retired on 03/11/2020I am a retired law enforcement guy who always had a love of cars. Back in the day you needed to drive around kicking tires but today you can Internet shop. I had been looking out to 200 miles and dreaded driving 4 hours to a dealer I would… never see again. I had prior good experience with Romeo so I checked their inventory, and there it was, my new toy 😁. I had a nice trade and usually the devil is in the details but Tom Pati listened to my concerns and after some back and forth negotiation numbers, the deal was made. I had some issue with the conditioning of the new vehicle which were immediately addressed to my satisfaction and vehicle was purchased. As I said I am a retired car lover and have dealt with many dealers. I place Romeo at the top and suggest you give them a shot at your next purchase.
Romeo Ford of Kingston on Rte 28 in Kingston is proud to have our Family and Team take care of you. You'll see the owners meeting, greeting and helping with everything. The facility is very comfortable with different waiting areas, complimentary beverages, coffee and you can enjoy morning baked goods too. If you come in for Service you'll drive right into the Service bay and out of the elements.
The Romeo Family also gives back to our community with donations to many non-profit agencies in our area. Helping support the Kinston, Lake Katrine area is always a priority; from sponsoring Green Driving Events to us helping give kids a great Holiday and everything in between. Family owned and operated putting our guests first. Our goal is to sell you a quality car, truck, van or SUV at a good price, service your vehicle in a timely manner, and have you come back to us to purchase your next vehicle.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Hello Paulino, We're truly appreciative of your positive feedback about your experience at Romeo Ford. It's wonderful to hear that you found our team to be honest, trustworthy, and that your service representative provided excellent assistance. At Romeo Ford, we prioritize transparency and integrity in all our interactions, and we're delighted that these values were reflected in your recent visit. If you ever need further assistance or have any questions in the future, please feel free to reach out. We're here to ensure your continued satisfaction and provide you with outstanding service. Thank you for taking the time to share your thoughts!
by Romeo Ford on 08/22/2023