Land Rover Glen Cove

by Richard on 07/28/2022

Dear Mr. McDevitt (General Manager), I am writing to express my utmost disgust with my last two experiences with your service department. I write this letter as I'm sitting stranded on the Belt Parkway for an issue I brought my vehicle in to your dealership for not even a week ago. On July 21, 2022, I brought my truck in for an electrical system fault. I explained to the service advisor that there was a prior oil leak that had dripped onto the alternator, and that I believed the alternator needed to be replaced. I also stated that I had checked the charging system and it was registering approximately 12.5 volts while running, far below the requisite voltage. The service techs at your location checked the vehicle and stated only a software update was required. The update was done and the vehicle was returned to me. Again, I reiterate, I am writing this as I sit stranded on the Belt Parkway waiting for a tow truck to take to me a service location not named Land Rover Glen Cove. I also would like to convey that my previous experience at your dealership was for the same oil leak mentioned above. Your techs diagnosed a coolant line leak even though I stated that oil was leaking, onto the alternator nonetheless. After your techs changed the coolant line, I was again sent on my way only to have the same oil leak a couple days later. This issue was properly diagnosed as a valve cover leak by another dealership and repaired correctly.

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by Petronilo Ibadlit on 05/02/2022

Sales associates and service people are very nice, polite and helpful to customer

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by Mario Traina on 07/30/2021

They are very knowledgeable at glen cove

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by Notafan on 06/25/2021

If I were to give the sales experience a rating it would be over the one star. However, once I received my BRAND NEW RR Defender, things quickly went south. Not only is there an issue with the panoramic window producing a leak, there was also a portion of the cargo cover missing. Please note that the leak is directly above our 1 year old's seat. You would think that there would be an urgency to get the car in and fixed. Nope, solution - crash tape given to us by our local dealer while we wait 4 weeks and one scheduled cancellation 2 days before it was going in. After spending a considerable amount on the vehicle and being a first time customer, you would think the GM would at least attempt a call. Nope, an email from yours truly did the trick. And you would think that Dawn would come in with a soft approach looking to do whatever is in her power to make it right. Wrong again, she basically told me that I should have understood that my truck could have issues and that to just basically wear it. She would not be my first choice for GM of the year. Joe is great though, but I would steer clear from this place or Land Rover in general. Go to Mercedes or any other high end brand that cares about the customer and their happiness.

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by Jay Jin on 05/02/2021

Patient, professional, nice car at very reasonable price

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by Tara on 02/03/2020

I can’t say enough about my salesman Bill Suvatey. He made the whole process very easy, is professional and is a pleasure to do business with. The whole LandRover of Glen Cove team are great. Thank you Brian for making everything very easy and Giovanni for explaining everything to me when I picked up my beautiful 2020 Range Rover Sport! Tara

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by scottm on 09/27/2019

From start to finish this was a smooth transaction and no nonsense at time of delivery....Id highly recommend

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by sergilube on 10/01/2018

Leased me a car that did not have the features I requested at the time of the order. The Sales staff, Joe Heppler, was ignorant of the RR Sport New Features and Packages. Sales Manager John Laguerre was condescending and curt, not particularly helpful. As a result, I am suiung for dissolution of the lease contract. As a matter of interest, Manhattan Land Rover was on top of the changes between 2018 and 2019 models and prevented their customers from this mishap.

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by SauJuan on 04/02/2018

My initial experience with the service department was a negative one. An employee from this dealership later on reached out to me. I was able to speak with the manager of the service department, who helped straighten out the situation.

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by Kd11197 on 07/10/2017

I just returned my Range Rover after 3 plus years. From the start its been excellent service. I was sad to return my Range. However, as we began the process for the return or seeking to lease another Land Rover vehicle Danny Cruz never offered any of the deals available online ( after a few email attempts- our choice was to have leased another vehicle from Land Rover) or made any effort to offer us currently offered sales. On the day due to returned the car Mr Cruz greeted us rudely. As he inspected the car (by the way we told him we'd be dropping off the car and he never gave us any instructions on what needed to be done-) said to us " too bad because now you can't get back into another Range Rover" followed by " you know, these cars are expensive and aren't for everybody" He was rude, snide and not all representative of the experience we had for 3 years. We tried to make small talk and told him the car was very well taken car of and it was a sweet ride. His response to us, "its just a car- its no big deal . What a wonderful thing to hear from a sales clerk. He never followed up with us to let us know if the car was purchased by Land Rover. Three weeks later my husband had to email him to follow up with him. His email included two sentences- no greeting... not a single inkling of manners demonstrated. What a disservice this clerk does to the Land Rover family! He was rude to my kids when my kids brought up the car we had leased to us- not even to him- but to us and he felt it necessary to add his commentary. After being treated like I was asking for handout what a welcoming experience to walk across the street to Volvo and be treated with respect and dignity. I think Danny Cruz was right.... we may not have another chance to get another Land Rover vehicle because after dealing with him we would never want to!

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by scott5633 on 06/27/2017

I just purchased a 2016 Range Rover Autobiography from Land Rover Glen Cove. The staff was amazing, very friendly and everyone went beyond what they needed to do to make sure i was happy. Starting with my sales agent Richalin who was able to help secure a great deal and guide me through the entire process from the second i walked till i pulled away. The finance manager Brian and the general manger John were great by securing me a great finance rate and making sure all my needs were met. Liz was great about explaining everything in the truck and teaching me anything i didn't know. The staff at Land Rover Glen Cove truly represent Range Rover and made this car buying experience something that was fun and very enjoyable. I will certainly being buying another truck from them.

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by Kayrover on 11/27/2016

My sales Rep Joe was very knowledgeable. Made the process of buying very easy. Spent a great deal of time with me going over the Range Rover. I felt very comfortable driving away :)

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by KimWhitfield on 11/20/2016

Everyone is always professional and friendly. Stacy is amazing when you first pull up to get your car serviced. Fitzgerald was my sales personnel. He was professional, knowledgable and patient while I decided on my purchase. Great overall service.

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by jwestbay on 11/19/2016

Purchased an Evoque that was sold to me as new (it had been a service loaner, I knew it had 1,000 miles on it) two years ago. The sales people were nice and overall it went really well...or so I thought. Fast forward forward and a couple weeks ago and I tried to trade the car in. I was told by a different dealer that the car had been in a major accident and was worth $5,000 less than it normally would be. I had never been in an accident with it but come to find the car had been in a major accident when it was a loaner car. I called Land Rover Glen Cove in hopes that they would rectify this and long story short they most certainly did not. They tried to ignore me, they didn't return emails and phone calls. After a week of trying and several calls the dealer finally made me a trade in offer... for less than the lowest trade in valuation on KBB. I got the General Manager on the phone and she never apologized, she said the original sales person probably never knew about the accident which is laughable. She only offered an additional $500 to match the absolute lowest trade in valuation, still $2,500 less than what the car is worth on KBB and $3,000 less what I owe on it. Honestly if they would just have given me a fair trade in, at this point I would accept it, let alone actually do the right thing by a customer whom they sold a new car that had been crashed. I'm sure most people at the dealer are good people but I just got treated like a number, a profit margin and not a real person, let alone how anyone would expect to be treated at a luxury car dealer. I've had better experiences at Honda. I really liked my car but I'm sad to say that this ruins me from ever purchasing a Range Rover again (let alone Land Rover Glen Cove), since this is how they treat their customers.

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by bensaini7 on 11/17/2016

Friendly, responsive, and knowledgeable staff. Paul Karekinian is the go-to guy and he looks out for his customers. Chief technician Ray Vecchione patiently listened to my concerns and came out for a ride in the car to identify issues I had.

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by WReyes111 on 11/12/2016

The Glencover Landcover service team is always friendly, accommodating, responsive and timely. I appreciate the refreshments in the lounge while waiting.

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by Jeongc220 on 11/05/2016

Before coming to Glen Cove, I visited Huntington first; however, I had THE worst experience with the manager over there and I was scared that Glen Cove was going to be the same. Luckily, Glen Cove wasn't like Huntington at all. Charles took excellent care of me and my family and was exceptionally accommodating. His business manager was also very easygoing and I probably had THE easiest and fastest experience at a car dealership. Thank you, Glen Cove RR.

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by Grace6221976 on 11/05/2016

Everything about my experience was exceptional!!! From the moment that I walked in until my vehicle was ready for pick up

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by poko1920 on 10/29/2016

Everyone who I encountered from the service desk to the gentleman who readied my loaner and brought my car around after it's service was pleasant and helpful.

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by hulax36 on 10/28/2016

Overall very easy and smooth. Service department worked with me to get the car to me when i couldn't make it in. Very accommodating and user friendly

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by IleneKV on 10/27/2016

Loved the convenience of having the truck picked up, and delivered, and how friendly and accommodating the staff is. My service advisor Sheena always goes out of her way to make sure that all of my concerns are addressed.

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