Customer Reviews of Basil Chevrolet
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15 sales reviews
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2024 chev colorado
by Timothy on 12/25/2024professional and friendly serviceFantastic Online Vehicle Purchase
by John Doe on 06/29/2022I’ve never used an online approach to ordering or purchasing a vehicle. Without a doubt this was one of, if not the best experience I’ve had in purchasing a vehicle. I typically turn over a vehicle every 4-5 years but I’ve done this through… a face to face approach. in working w/Justin Giles (Online Sales) this was a dream from start to finish. Overall experience at the dealership from purchasing a new vehicle, finance and finally Service for an existing vehicle was a pleasure.Never Disappointed!!
by Mike Cummings on 01/24/2022Came to discuss options before our 2 leases expired in a few months. Samantha Patterson was patient and very informative! Not just our car dealership, we genuinely feel like we’re dealing with good friends!Quick and Easy
by Rob W on 01/05/2022All staff was very pleasant to work with. Was willing to work on both price and trade in value.Best in the area
by Howard Sears on 11/26/2021Basil resale is a great place to shop.The staff there is kind very nice and they get the job done highly recommendedDid what no one else could do
by L Allen on 10/29/2021After multiple dealers and online platforms Basil Fredonia did with no one could do ….get me into a new used car!Great atmosphere!
by Donald Bird on 08/30/2021Very professional business, salesman Justin was a pleasure along with Debbie who covered purchasing details! Thank you both! DonRight car right price
by Susan Francis on 06/12/2021Very helpful with finding the right vehicle for the right priceGreat salesman
by Kathi on 05/03/2021Justin went beyond what normal salesman do, he was extremely helpful through the whole process of getting a car for my grandson, would recommend him to anyone looking to buy a car.Wonderful service
by Ashley on 04/16/2021This was very pleasant experience. Everyone was friendly and helpful!Smooth, easy, and fast transaction!
by Diane HewittJohnson on 04/14/2021Justin was quick to respond to my requests and very helpful in researching vehicle options. He was patient and not pushy and was there when I finally decided to purchase a vehicle. He made the transaction go smoothly and everything was… completed when promised. Great experience!Awesome Dealership
by Monica on 03/11/2021They are very polite and helpful.Purchase at Basil
by Purchase at Basil on 01/15/2021Experience was very good, after a few email conversations with Justin Giles the whole transaction took only about 2 hours including the test drive.Best dealership I've bought a car from
by Diane86 on 10/13/2017There were a few technology glitches that were out of their hands but once we got past that it was a great car buying experience. They really seem to enjoy their jobs and they really do care about their customers. Samantha is a great… salesperson. I would definitely go back to Basil in Fredonia, NY to buy a car again.silverado problems
by thisisstupid on 09/16/2008i bought a brand new silverado 4X4 here, and the first week that i had it i noticed a couple of problems with the drivers side front door. the bottom of the door was defective where the skin was rolled over the door body. part of the skin… was not rolled over and stuck straight down in the middle and rubbed on the top of the rocker panel. this was rubbing thru the paint. as if this wasn't bad enough, the rear of the door sagged, and was close to contacting the top front of the rear door when closing it. i notified the associate right away and brought it in for him to look at it. he told me that they would have gm replace the defective door under warranty and made an appointment for me to bring it in. when i brought it in i was then told that gm would not replace the door, and that they were going to send the truck to a body shop to have them finish rolling the bottom of the skin, adjust the hinges, repaint the bottom of the door, and repaint the entire rocker panel. i was not happy. whatever they did to the hinges made no difference at all. the paint and bodywork looked good at the time, but are not holding up. a year into owning the truck, the rear of the door started sagging so bad that it rubbed paint off of the top front of the rear door. paint is now coming off of the bottom of the door where it was repaired. i paid for a brand new truck but recieved a truck with repaired body damage and a mailfunctioning door. all this on top of the headaches associated with trying to get this all corrected. then at 40k miles the left front hub blew. gm also refused to warranty this. basil sucks, and gm sucks.
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About our dealership
Why Choose Basil? - The Basil Difference
Dedicated to serving all your automotive needs. For us, "customer service" means making your car buying experience as easy and enjoyable as possible. You'll find a number of ways that we make customer service the basis of buying and owning a car from our dealership:
You'll find all the information you need to buy a car right here on our website.
Search through our extensive selection of new and pre-owned vehicles.
Request a price quote on a new vehicle of your choice.
Visit our departments. Our friendly, professional staff will exceed your expectations for personal service.
Enjoy prompt, quality service from our Service Center. Make an appointment or order parts online.
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Languages Spoken (2)
- English
- Spanish