Acura of Bedford Hills
Customer Reviews of Acura of Bedford Hills
Review type:
BAIT & SWITCH SCAM DEALERSHIP
by GK1614 on 12/27/2019BAIT & SWITCH DEALERSHIP! Ive never been one to write reviews, but Acura of Bedford Hills wronged me and I feel the need to share this nightmare experience. I wouldn't expect to be treated as poorly as I was by a Cash for Clunkers… dealership, let alone a "Luxury Acura Dealership" A '1 star' rating is too generous! On 12/12/19 - I contacted Acura of Bedford Hills and spoke with Mark Weinstein regarding the purchase of an RDX A-Spec in silver. We discussed finances and came to an agreement on the sales price of the vehicle + tax + dealer fee of $97.50 + registration. I was told by Mark the RDX was expected to arrive by 12/24/19. Happy with the terms of the agreement and the sale price of the car Mark Weinstein offered me, I placed a $500 deposit. Mark Weinstein sent me a confirmation of the particulars of the deal via email. 12/24/19 - I received a call from Mark Weinstein letting me know the car was on the lot. Mark needed additional information for a credit application and notified me that I would be hearing from the Finance Manager Robert Bello later in the day to discuss. Mark and I agreed on a pickup time of 3pm - 4pm on 12/26/19 for the new RDX! At 5pm on Christmas Eve, I received a call from Robert Bello. Robert and I started to discuss some finances at which point another voice chimed in on the call and said "Hi Greg, this is Igor Sales Manager here at Acura of Bedford Hills". I found it beyond creepy that Igor must have been eavesdropping on the call between Robert and I. Igor took over the conversation from Robert and started explaining that they were not going to honor the price of the vehicle which was confirmed in writing by Mark Weinstein on 12/12/19 via email. I spent 30 minutes on the phone with Igor listening to backpedaling and nonsense and decided enough was enough - I suggested we pick things up on 12/26/19. 12/26/19 - DELIVERY DAY!...... NOT SO FAST! Mark Weinstein calls me on 12/26/19 just hours before I am supposed to take deliver of the new RDX and nervously explains that he can no longer honor the price discussed on 12/12/19. Mark stumbled and stuttered for an explanation and ultimately told me "talk to Igor", "I am refunding your $500 deposit now". I asked Mark, please answer the simple question - What happened to the offer that I put a deposit on just two weeks ago? He ignored the question and insisted on refunding the deposit. At this point I asked to stay on the phone while the deposit was refunded for confirmation. Mark angrily responded "YOU DONT TELL ME WHAT TO DO" and *click* hung up on me. A few minutes later I called back Acura of Bedford Hills and asked for Igor. Igor immediately picked up the line and started a rambling rant of "damage control". In a STUNNING TWIST Igor actually accused ME of structuring a deal that was TOO GOOD TO BE TRUE! At this point I advised Igor that I would be posting my experience with their dealership on social media and all of the review sites. Igor took this as a threat and questioned me "why do you want to be vindictive" to which I replied I simply want to inform others of this very dishonest dealership. I struck a nerve and Igor said "THIS CALL IS STUPID" and *click* hung up on me. Anyone interested in purchasing an Acura, I HIGHLY suggest taking your business elsewhere. Two thumbs down, 0 stars.Great, easy experience
by MikeH on 04/03/2019Seriously knowledgeable sales rep with outstanding follow up skills. Professional and respectful business manager who presents upsell opportunities without the "hustle" factorAcura MDX Buy
by Michele on 02/05/2019was made very easyI'm pleased to hear you had an easy experience, thank you for the feedback! Best, Violet Dokaj | Customer Care Manager
Very Pleasant Experience!
by Maria on 01/31/2019updated 02/05/2019Igor was very helpful in narrowing down which cars had what I was looking for and made the process quick and painless. He answered all questions I had, and even helped me attach my phone to my car, as he has the same car as I bought. I also… called back with questions and he was again very helpful! Robert was also very helpful at explaining all the finance behind buying the car as it was my first time. He went through all of the insurance policies and made sure everything was ready on pick up day.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Best, Violet Dokaj | Customer Care Manager
Acura of Bedford Hills
by Fred on 01/30/2019updated 02/05/2019Easy to work with, no pressure, good on price. Alfred Makaj was accommodating.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Violet Dokaj | Customer Care Manager
Fantastic Staff
by Jesse on 02/03/2019Friendly and helpful staff. Torin and Mr. Richmond were fantasticThanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Kind regards, Violet Dokaj | Customer Care Manager
3rd car bought at Acura of Bedford.
by Eugene on 02/02/2019Friendly and competent staff.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Kind regards, Violet Dokaj | Customer Care Manager
Satisfied Customer
by Vincent on 01/31/2019Extremely professional and knowledgeable and willing to do everything in their power to satisfy the customer and make it an overall extremely enjoyable process.Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Violet Dokaj | Customer Care Manager
great experience
by Edward on 01/30/2019friendly atmosphere knowledgeable sales person, no pressure to buyThank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Violet Dokaj | Customer Care Manager
Carey M Hall
by Carey on 12/04/2018Provided a reasonable deal for my transaction.We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Best, Violet Dokaj | Customer Care Manager
Great staff and stress free purchase
by Courtney on 11/28/2018updated 12/04/2018Donny and Bob made the whole process of finding and purchasing the vehicle so stress free and seamless. Very professional, hardworking staff.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Violet Dokaj | Customer Care Manager
Two deals in one week
by JD on 11/24/2018updated 11/30/2018John, Eddie & Robert were excellent to work with. We bought a TLX first then went back and bought an ILX in one week. That's how good the experience was with Bedford Acura. We got great deals on both cars and the transactions were… completed in less than 30 mins.Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Violet Dokaj | Customer Care Manager
RDX
by Frank on 11/17/2018Quick and painlessFrank, thank you for the feedback. Please come back and see us again in the future with anything else you might need. Take care! Best, Violet Dokaj | Customer Care Manager
Great experience!
by Katelyn on 11/14/2018updated 11/20/2018Ask for Al! He was fantastic. He took care of every detail and didn't miss a beat!nickolaos karkambasis
by Nikolaoskarkambasis on 10/05/2018updated 10/12/2018very friendly and profecionalWe appreciate the kind words. We look forward to seeing you again in the future! Best, Violet Dokaj | Customer Care Manager
Satisfaction
by Raphael on 10/02/2018updated 10/12/2018Nothing that I can add, all was very easy and fine during my getting the car transaction process. John is the best.Raphael, thank you for the feedback! We are happy to hear of your positive experience at Acura of Bedford Hills, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Best, Violet Dokaj | Customer Care Manager
Patrick Diggins
by Patrick on 10/02/2018updated 10/12/2018Friendly and informative.Patrick, thank you for the great review. Please come visit us if you need anything else, be it service or sales. Best, Violet Dokaj | Customer Care Manager
Shelley Catania
by Renee on 09/29/2018updated 10/05/2018Everything!!!!! ShelleyCatania hooked me right upwith all the right people!Acura, Bedford Hills
by Richard on 08/22/2018updated 08/28/2018Fast, courteous serviceThank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Violet Dokaj | Customer Care Manager
WORST CAR EXPERIENCE OF MY LIFE
by APalm33 on 07/09/2018I returned my leased Acura to the nearby Buick Dealership (since I was leasing with them) and filled out paperwork that they would return to Acura of Bedford. Make a VERY long story short, they did the previous day. Acura of Bedford "lost"… my car on a lot and it sat there for MONTHS without me knowing. It was reported to credit bureau's that I did not return the car. This has completely ruined my life for the past few months as I was in the process of getting a mortgage. It is STILL NOT FIXED!!! I understand that mistakes happen however the most disgusting part was how Acura of Bedford handled this issue. They hung up on me, told me "get over it," refused to call me back, and basically made it out to be my problem because they didn't want to deal with it. I have been distraught for months as I have to sort this out on my own when it was 100% their fault for misplacing my car. I have never felt like being a woman made a difference until I dealt with these men (who treated my fiance very differently). I also have never taken the time to write a review on a car, restaurant, ANYTHING, however the public should be aware that this dealership ruined my credit and chances of getting a mortgage until it's settled WHEN IT WAS THEIR ERROR FOR "MISPLACING" MY CAR FOR MONTHS. They also literally brought me to tears with how I was spoken to every time I called to rectify a problem they created. Stay away! PS I also asked to talk to managers but staff must have been warned not to transfer me because they were somehow "unavailable" for a month straight although I did leave several messages.It's unfortunate to hear that you had such a difficult time during your visit. We strive to provide our guests with excellent customer service and we regret you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Violet Dokaj | Customer Care Manager
Purchase TLX
by Atherstone1 on 06/08/2018updated 06/19/2018Knowledgable efficient. Knew the car well. Always there to talk to. Met the business manager and the head guy. Have to meet the service manager.Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Violet Dokaj | Customer Care Manager
Mazda CX-5
Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and weâre ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Violet Dokaj | Customer Care Manager
by dealerreply on 04/23/2019