Bob Johnson Ford of Avon
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Customer Reviews of Bob Johnson Ford of Avon
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First F150 EVER!
by Penny Randall on 10/09/2024
Quick and smooth purchase! Drove almost 3 hours for this truck... Tyler kole was my salesperson and got back to me fast about questions I had. Great location and easy to find right off the highway! Would absolutely recommend Bob Johnson to… friends and family!!
72 reviews
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Top Notch
by Robert on 10/09/2024updated 10/16/2024I drove from two hours away to pick up a new Explorer from Bob Johnson Ford. I worked with Tyler Colegrove who is hands down the best Sales Person I have come across! he was kind, answered all my questions, and knew what he was talking… about. It is always nerve wracking when you drive to a dealership from far away. Tyler made my car buying experience easy as can be! I will be sending all my friend/families to see Tyler at Bob Johnson Ford of Avon! FIVE STARS!!!!!!!First F150 EVER!
by Penny Randall on 10/09/2024Quick and smooth purchase! Drove almost 3 hours for this truck... Tyler kole was my salesperson and got back to me fast about questions I had. Great location and easy to find right off the highway! Would absolutely recommend Bob Johnson to… friends and family!!Great team
by John on 10/08/2024They found me the specific f150 I was looking for and beat the price I got at another dealerBUYER BEWARE
by Cheryl01 on 05/06/2017They have terrible customer service. They are all good when they are trying to get you to buy their vehicles but when something goes wrong.. they don't want to even hear anything about it. I bought a jeep from them last fall. We went back… when we had almost 6000 miles on it to get a new radio put in because that was broken already. Now the tires are ruined because they never told us that you have to rotate them every 4000 miles. All they have to say about that is that if we brought it there to get our oil changed (which we didn't get changed until get until after we went there to get our radio fixed) they would have checked the tires then. Mind you they are pretty far away so we aren't going to drive all the way there just for an oil change. So now we are at 14000 and the tires are completely messed up. I have called them multiple times and no one wants to hear anything about it. The other MAJOR problem is I found out from a jeep application that there is a recall on the jeep. The recall is that if I got into a front end accident the airbags won't go off. THIS IS A VERY IMPORTANT RECALL TO KNOW ABOUT. Not to meantion this recall has been out November 2016. We did not get any notification from Genesee Valley about this recall. So I called about that as well and they said "ohh, there are so many recalls we can't keep track of them all" THEY are a business that NEEDS to keep track of that kind of stuff. Apsolutle [non-permissible content removed] business. You're better off getting a car literally anywhere else.Great service departmet
by sgutter2 on 03/20/2017Quick & easy to make appointments - very nice waiting room & play room for kids while waiting for your maintenance to be done. Staff is always friendly & helpful...So helpful!
by Staceghost on 12/15/2016Another super-service! I had been hearing a noise in the back of my brand-new escape, so I just stopped in on my way to work one day. The service writter, Don I think his name was, was super understanding and so helpful! The mechanic who… worked on my car (Kenny, I think) identified the problem quickly, but my parts had to be ordered. Though they were on backorder, the new parts came within a week and they had my car fixed in about an hour after I dropped it back off, again on my way to work! With such eager, helpful people around to provide service, I can tell I'll be back to Genesee Valley again real soon!Drivers side door handle fixed!
by Cbatzel on 11/16/2016updated 11/29/2016From start of determining problem, to having the part ordered and scheduled to be fixed was an overall stress free experience! The Service Men showed excellent customer care, and service was outstanding!Genesee Valley Ford
by Fordf15066 on 11/13/2016updated 11/29/2016Betty was an awesome help in getting me into my new F-150. She came up with the best lease programs and I ended up coming in right at my budget.... Could have gotten a little more for my trade in though....Great Dealership
by Seahawksfan33 on 10/02/2016updated 10/14/2016They are the best car dealer I have ever dealt with. From sales to service they are top notch.Genesee Valley Ford
by milissa40 on 10/01/2016updated 10/11/2016I had a great experience buying my car at Genesee Valley Ford. My salesperson, Debbie, made me feel comfortable from the very beginning. I had a good experience with the service department here in the past and decided to make Genesee… Valley Ford my first stop when I decided to buy a new car and I'm glad that I did. I would recommend this dealership to anyone who is car shopping.Genesee Valley Ford
by roligreen on 09/24/2016My experience at Genesee Valley Ford has always been excellent. I bought my last car there and was treated so good that I came back and purchased another one. I can't say enough good things about the people who work there. Betty is great!… She was my salesperson last time and she didn't disappoint me this time. Betty worked hard to put me in the vehicle that was best for me and got me a great interest rate! I will definitely come back.Service
by Lease01 on 08/06/2016updated 08/16/2016Always get great service and advice from the Service Department at this location.Warntee work
by fordtrucker on 07/11/2016I have all my maintence done here for the last 5 years & NEVER had a problem.No Hassle Dealership!
by Tjohnsen on 07/10/2016Bought a new 2016 F150 XLT, Lenny was far easier to work with the than sales people at other dealerships. Would definitely buy from Genesee Valley again.Great Services
by Dynamite88 on 03/31/2016The 2016 Ford Focus is nice, and i like having a brand new car, and the sale rep did a very good job at explaining everything to me, and he did his job good, for everything that went about to do things, helping me get approved and so forth,… i am very sastisfied right now.Very pleased
by valerie210 on 03/26/2016Service worked me into their busy schedule with short notice. It is greatly appreciated.OUTSTANDING DEALERSHIP!
by BuyFord7563 on 02/24/2016I brought my 2014 F-150 into GVF for a preventative maintenance. As usual I was written up with in 2 minutes of my arrival and was taken right back for the work! I also had them check the u-joints. The tech did everything that I asked to be… done and I am completely satisfied with his work. Service manager Jerry Krammer and his service writers and techs do OUTSTANDING work! In my opinion their is no other Ford dealership in the Rochester area who can match GVF service! I will always do all my Ford business with GVF! The whole operation from sales to service is a high class operation and I would like to thank them for that. Norman Comunale Hamlin,N.Y.It is the only place I take my car
by drbrucegodsave on 02/09/2016updated 02/24/2016I took in my Focus for mintaince for an early appointment. My car car was taken in on time, I had a cup of coffee, read the paper and in no time the job was complete. BruceNice job
by valerie210 on 02/20/2016I needed service for my Ford Focus. The appointment had to be changed due to a snow storm ... which was easily done. They worked quickly, and the waiting room was comfortable.Great service
by MicheleR1268 on 01/06/2016updated 01/14/2016Very good service. Easy to make an appointment.. Knowledgable staff. Pleasant waiting area.Purchase of 2016 Ford Escape
by Linda20014475 on 12/28/2015We leased a 2016 Ford Escape from Genesee Valley Ford in Lima,NY. We were greeted as soon as we walked in the door! Betty Herrington was our sales rep. She was very kind, courteous and helpful throughout the whole buying process. She took… the time to explain all of our questions and concerns. We were very Pleased with our buying experience! This is our second lease with Genesee Valley Ford! We will lease from them again in the future.
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