Lia Honda Albany
Customer Reviews of Lia Honda Albany
Review type:
Best car of 2026
Everything from soup to nuts
by Hank on 02/16/2024We had a very pleasant experience with Lia and especially Brett Reihs our salesperson. He was helpful, thorough and explained everything in detail, and especially important answered all of questions completely and honestlyHank, thanks for taking a moment to give us the highlights of your dealership experience with Brett! We're delighted he was committed to your complete satisfaction. Best wishes for pleasant travels in your future, from the whole team at Lia Honda!
Easy turnover lease
by Person on 02/06/2024Easy transfer of old lease Honda CRV to new 2024 Honda CRV Lease. Erin Burke was very nice. FYI: after meeting with her the less friendly financial manager pushed us to extend lease extended warranty to 48 months, get theft protection… package and another package unique to lessees. Coverage for minor dinks etc so that when your car is inspected at end of lease superficial damage would not cost you out of pocket.Thank you for sharing your experience with us! We're delighted Erin handled your wishes with the utmost advocacy and grace. Your comments on the finance portion are duly noted and have been forwarded to our management team. Congrats on the new CR-V! Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia Honda.
Easy purchase
by John on 02/05/2024Our sales representative was John Chianfagna. He was very patient and easygoing with us. No pressure sales, just useful information. On the other hand the finance rep was quite overbearing. For the most part it was good experience.Thanks for the 5-star review of your dealership experience, John! We're delighted John provided you with all the support you needed to make this transaction a breeze, despite the bumpy portion in finance. Congrats on the new ride! We wish you all the best in your upcoming journeys, from everyone at Lia Honda!
Lia Honda FTW!!
by Susan M on 01/26/2024I’ve been a customer at Lia Honda for the past 20 years and I’ve never been disappointed. Just traded up to a 2024 CR-V Hybrid and I absolutely love it! I had a great experience working with Erin Burke, Brendan Shields and Khalil Rasouly.… They were all very helpful and made my lease turn-in/new lease process as quick and painless as possible!Thanks for the 5-star review of your dealership experience, Susan! We're delighted Erin, Brendan, and Khalil provided you with all the support and guidance you needed to make this transaction a breeze. Congrats on the new CR-V Hybrid! We wish you all the best in your upcoming journeys, from everyone at Lia Honda!
Lia Honda Albany, NY ROCKS!!
by Sheila on 01/12/2024Robert Dawes, salesman was extremely helpful. 2nd car I purchased from Lia Honda Albany and wouldn't go anywhere else. Thanks!Congratulations on your new vehicle, Sheila! We're thrilled you enjoyed a pleasant and supportive buying experience with Robert, and we appreciate your awesome feedback. We wish many happy travels to you in your new ride, from all of us at Lia Honda!
Not tired of coming here
by Steve Lukowski on 01/10/2024I have purchased several cars here and had most of my service done. The service Department always makes sure that they have addressed all my concerns. Recently I had a leaky tire that was difficult to find the leak. I had purchased my tires… here. Ernie Walton a service manager went out of his way to make sure the leak was found and promptly kept me informed of progress.Thank you, Steve! We're pleased you had another great service experience with us, and that Ernest made sure your vehicle was well taken care of. We appreciate your kind words and your loyalty. See you next time!
Great car at a good price!
by Ramona on 01/06/2024Great interactions with my salesperson- Jai Patel. JO was welcoming, warm and helpful. He was open and welcoming and answered any questions I had. My dislike of the experience was the unexpected last minute decision making about warranty… coverage. Yes, I say unexpected because I am rarely in the market for a car so I hadn’t even thought about it until it was presented — last minute. I strongly believe this factor should be part of the discussion when determining the price with the salesperson and not a last minute additive. I felt pressured into making a decision because I thought decisions were done and I didn’t want to keep others waiting on me.Ramona, thank you for sharing your thoughts on this experience! We're thrilled you enjoyed working with Jai. Your comments about warranty options given towards the end of your visit have been shared with our management team. We definitely hope to continue working with you, and wish you all the best in your travels ahead, from all of us at Lia Honda!
Awesome service
by Sonny Turqueza on 01/03/2024Lia Honda of Albany takes good care of you.i have no other words to say but they really did an amazing job specially Joe Wiley.he does what is best for my car and I have no issues or whatsoever to my car in 7 years.he is very accommodating… knowledgeable and informative.he is funny and smart.would recommend him as employee of the month.Thank you for the honor of serving you over the years, Sonny! We're pleased you continue to receive the best care and guidance from Joe and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!
Joe
by Paul Brunk on 12/29/2023Joe is always there for me . He always gives the best service advice and best price available. He is the top service representative at Lia Honda.Paul, Thank you for your wonderful review! We are delighted that Joe consistently provides you with the quality care that you deserve. He will be honored to hear of your very kind words. Please do not hesitate to let us know how he and the team may be of further service to you!
Enjoying the 2024 Honda Pilot EX-L
by David on 12/11/2023We did our homework prior to going into Lia Honda Albany. So we had a good idea regarding the pricing of the 2024 Honda Pilot EX-L. Also had a quote from a used car dealership on what our 2016 Honda Pilot EX-L should bring on a trade.… The sales consultant Wayne Balthazard was very easy to work with. The quotes for the new 2024 and the old 2016 were each within about $100 of what we were looking for. We closed the deal in under 2 hours. Wow. Had the new Pilot by 5:00 PM.David, that's wonderful! Thanks for the positive feedback on working with Wayne. We're delighted he effortlessly accommodated your interests in upgrading to a new Pilot. Congratulations! We wish you so much happiness in your upcoming travels, from all of us at Lia Honda!
Make your purchase easy with Erin Burke!
by Stephen S on 12/10/2023If you’re looking for an easy sales / purchase experience Erin Burke at Lia Honda is superb, definitely recommend!Thanks for the 5-star review of your dealership experience, Stephen! We're delighted Erin provided you with all the support and guidance you needed to make this transaction a breeze. We wish you all the best in your upcoming journeys, from everyone at Lia Honda!
Efficient quality service
by Stephen S on 12/10/2023Efficient quality service you can count on, I highly recommend Steven Smith as a service advisor- I wish he could also perform mechanical work- he is excellent.Thank you for your kind review, Stephen! We truly appreciate your continued business, and we're glad Steve has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!
Great Experience
by Mike on 12/05/2023They treat you like they would treat their family. Always a great experience. Joe Wiley took the time to explain everything. That’s why I bring my car here.Mike, We are so glad that Joe and the team consistently provide you with the A+ service that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. We thank you for your positive review and we wish you the safest of travels until we meet again!
Excellent service
by Ruby T on 11/23/2023Steve Smith is is always pleasant and greets me with a smile. I got VIP treatment throughout my visit. I appreciate it.Thank you for your kind review, Ruby! We truly appreciate your continued business, and we're glad Steve has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!
Friendly & courteous service
by Andy in Delmar on 11/20/2023A locally based company that grew from a small dealership to a large one. Through its growth, service has been constently great. Over the years I have bought 7 cars from Lia companies. No problems with any. Great service throughout… ownership. Earnest Walton, my most recent service Advisor, continued the tradition.Thank you for the honor of serving you over the years, Andy! We're pleased you continue to receive the best care and guidance from our amazing team, including Ernest at this visit. Please don't hesitate to get in touch when the Lia Honda team can assist you again. It's always our pleasure!
Excellent Service
by Mike M on 11/13/2023Wes Harrington did an excellent job in recommending only the service that was needed to address current milage.Thanks for letting us know how satisfied you were with the insight Wes provided for you, Mike! We're glad he told you exactly what you needed to know. We look forward to making your next appointment just as superb.
In and out
by Barbara Clark on 11/08/2023I stopped because my low tire pressure light went on. No appointment. While they were going to check my tires, I asked if they could fit me in for an oil change. No problem. I had a nail on the side. The tire needed replacing but they… couldn’t match it. I was in and out in no time.Barbara, thank you for your trust in our service team! We're happy our efficient team provided you with a thorough, helpful visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Consistently great service
by Sammy on 10/30/2023I continue to receive great service at this dealership and that’s why I continue to go. The employees are always friendly and I never have to wait that long. Joe Calabucci is always very professional, friendly, and always gets me in and out… within a great timeframe. Highly recommend.Thanks for the love, Sammy! We're thrilled you always enjoy working with Joe and the Lia Honda team for your automotive needs. We hope to be of service to you for many more years to come!
Super service!
by Kyong Snyder on 10/24/2023I like Joe Riley. He always is friendly and looks out for me.Thank you for your kind review, Kyong! We truly appreciate your continued business, and we're glad Joe has always taken such great care of you and your vehicle. Thank you for making Lia Honda your #1 choice for service!
Satisfaction!
by Denis on 10/17/2023Prompt and professional. Donald Cass immediately greeted me and took care of me. Pointed out some issues and consulted withe and discussed options.Denis, thank you for your trust our service team! We're happy Donald provided you with a thorough explanation of the work your vehicle needed. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Regular oil change and service
by Frank on 10/16/2023Had my normal great experience with Lia Honda. Joe Wiley took care of the details at the service desk, and was excellent as always, keep up the great work!Frank, thank you for telling us why you like working with Joe! Your satisfaction means the world to us, and we're pleased he continues to be a reliable resource for your vehicle's service needs. We look forward to ensuring more high quality service at your next appointment!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Vicky, we're so pleased our team provided you with a transparent and supportive buying experience. Thanks for giving a shout out to Sev for his superb assistance. We'd love to work with you again some day!
by Lia Honda Albany on 07/29/2025