Lia Honda Albany
Customer Reviews of Lia Honda Albany
Review type:
Best car of 2026
Oil change tire rotation
by Service appointment on 01/14/2021Service advisor was polite and courteous and work was performed on time. Price for service was reasonableGreat Service
by Babs on 01/12/2021Only 1 additional service was added to my original service request. The tire rotation was over due maintenance and they did not try to add on any others.2020 Honda CR-V
by Diane Robinson on 01/05/2021updated 01/12/2021I worked with Christopher Dollard at Lia Honda in Albany NY to purchase a 2020 Honda CR-V. Chris made the car buying process easy for my husband and me. He showed us the options of the car and how to use them. He was very patient with me as… I usually do not enjoy the car buying process. I would recommend Chris to anyone looking for a car from Lia Honda.Oil change and tire rotation.
by Jesse B on 01/07/2021I always look forward to having my car serviced at Lia Honda of Albany. I receive the same quality and standard of service every time and commend the staff on their professionalism, attention to detail, and overall friendly demeanor.Jesse, thank you for your time and for your loyalty to Lia Honda Albany over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!
Exceptional service
by Robert Smith on 01/06/2021Joe callicuci did a fantastic job explaining to me what I needed done and was so helpful and polite. He helps me with all 4 of my Hondas that I bring to to Lia and it is because of his knowledge and respect for me that I keep returning.… He has a great personality and always makes me or anyone in my family feel welcomed. Thanks again Joe for getting the job done correct the first time and caring about my car like it is your own.Robert, thank you for your continued loyalty to Lia Honda Albany. We are so pleased to hear that our exceptional service keeps you coming back year after year! We look forward to seeing you again when your Hondas are ready for their next services!
Quick and easy lease
by William Moran on 12/24/2020After seeing a Honda ad for a 2020 CR-V EX nlease, I went to Lia Honda. The salesperson Grant Little was very easy to talk with. He understood what I wanted and what I was willing to pay for it. After a few minutes of discussion he was able… to give me the deal that I requested. I was totally pleased with Grant and with the car. I definitely would recommend him to anyone else.Exceeded my expectations
by Lillie on 12/15/2020Erin Burke at Lia Honda took excellent care of me. I had an issue with another dealership and they went above and beyond to make sure that I left with more car for my money than I would have at the first dealer. My only complaint at all is… to be prepared for the pushy Business Manager to upsell you...but that's at all dealers.Thank you for taking the time to leave Erin this review! Erin will be honored to hear of your very kind words and to know how greatly you valued their assistance. We congratulate you on your new vehicle. Please let us know if there is ever anything more that we may help you with in the future!
Oil change
by Tasha on 12/15/2020Great service and timely manner.We are honored that our service has met your satisfaction, and we appreciate you taking the time to leave us this 5-star review! We feel so fortunate to have your confidence, and we hope to continue to wow you with our efforts in the future!
My Honda Maintenance Service
by Linette Boone on 12/14/2020Ernest Walton was my service representative both times that I've had my new vehicle serviced. He was very pleasant and professional during the visit. I had a good experience!Thank you for your review. We're happy to hear that Ernest made your service experience a good one. Let us know if there is anything else we can help you with.
Steve Smith
by Margaret A on 12/14/2020Steve Smith was very understanding and pleasant to work with. I did not ask for a timeframe and the service required does not have a set timeframe, so that is why I responded no to that question. Service was covered by the contract I… purchased when purchasing the vehicle so that was a plus. The car is usually washed after a service, but not on this visit due to the cold temperatures.In Praise of Steve Smith
by Blu5pirit on 12/07/2020I've bought at least 5 cars at this dealership and brought all of them back for service. It's the quality of service that sells me the cars, and although there are other good people in the service department, Steve is the one I always hope… will be in charge of attending to my car. He excels in explaining problems, often drawing pictures. This last time he took me back to the garage and showed me the brake damage. He is totally knowledgeable, trustworthy, and kind. Don't let him get away!Repeat Customer
by George C on 11/25/2020I am a repeat customer and just purchased my fourth Accord from Lia. Worked with my sales rep, Enrique Lopez, and finance manager Brendan Shields. Could not ask for a better experience, great deal with no pressure. Look forward to buying my… fifth Accord from Lia.Geroge, thank you for your very kind review and loyalty to Lia Honda Albany. We are delighted that you have come back to us again and that your experiences with us have been so exceptional! We look forward to seeing you again when your vehicle is ready for its first service. Enjoy your new car!
My saleperson
by Erin Burke on 11/24/2020Erin Burke was the best salesperson! She was knowledgeable, efficient, available and just made everything easy! Highly recommend Erin for your car purchase as Lia Honda!We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Erin took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
We appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Erin took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
2020 Honda H-RV EX
by Matt Gage on 11/21/2020I had wonderful service at Lia Honda with Brett. Everything went smoothly and I love my new vehicle.Lia lives up to its reputation
by Nancy on 11/15/2020When I decided to shop for a Honda, a friend recommended Lia because he had had such a great experience. He was right. My salesman, Grant Little, was excellent. He encouraged me to try out the car, but left me alone to test it. He answered… all of my questions, but never made me feel pressured. I did buy the car, and Grant handled the entire purchase quickly and in a professional manner. I would not hesitate to recommend Grant and the Lia Auto Group.Nancy, we appreciate you taking the time to write this great review. Painless and efficient visits are what we aim for, so it is pleasing to hear that Grant took such great care of you. Enjoy your new vehicle and we look forward to seeing you in the future.
Steve Smith is the Best
by 2012 Honda Crosstour on 11/13/2020Mr. Smith, in the Service Department at Lia Honda, has shown exemplary customer service to me repeatedly. All of the maintenance to my 2012 Honda Crosstour is performed at Lia Honda, and I only work with Mr. Smith pricing, scheduling, and… having that work performed. Again, he is very customer service oriented and he "gets it" when it comes to satisfying me regarding the ongoing maintenance and service of my vehicle. He should serve as a model for Lia Honda Service Dept. training, and be a huge part of that training.Thank you for your continued loyalty to Lia Honda Albany. We are so pleased to hear that our exceptional service keeps you coming back year after year! We look forward to seeing you again when your Honda is ready for its next service!
Great customer service
by S Coonley on 11/09/2020Joe Wiley at LIA Honda was great. I told him what I wanted done and that I needed to be out by a certain time. He had everything done and had me out even earlier than I asked. He was friendly and helpful.Rob was great to work with
by Katie Howard on 11/04/2020I worked with Rob Dawes from Lia Honda. Rob was very easy to talk to and was very helpful with getting the best deal for me. I would recommend Rob at Lia Honda to any of my family and friends!Katie, on behalf of everyone here, thank you for your thoughtful review. We appreciate your willingness to recommend Rob to others and look forward to an opportunity to serve you again.
Easy and Efficient
by Steph on 11/02/2020Thanks Lia and Steve Smith for an easy and efficient first service. The waiting room was comfortable and set up for social distancing and Steve was patient answering my questions!Steph, thank you for your very kind review. We are pleased to hear that Steve was able to help you with your first service and keep you comfortable while you waited. We look forward to seeing you again when your car is ready for its next service.
Outstanding!!
by HQ on 10/31/2020The best customer service and professionalism I’ve ever received at a car dealership, special thanks to Christina Cahill, thanks for a great experience. She threw in a free car wash, guided me towards every step even to the lounge area, I… felt like I was in a VIP heaven of dealerships. Also, thanks to Shawn, the salesman, who wasn’t too pushy in trying to sell a salesman a new car, the both of them made me consider coming back for a new car when I make it big time, insha’Allah (God-willing) 😉☝🏽 💰.HQ, thank you for your kind review. We are delighted to hear that the best service you have experienced has been by Christina and Shawn here at Lia Honda Albany! We look forward to seeing you again when it's time for your vehicle’s next service.
Ridgeline
by Mike H on 10/31/2020Went to Lia Honda looking for a truck. Took the 2020 Ridgeline RTL for a test drive. It was just what I was looking for. Wayne Balthazard did a great job of answering questions I had about the truck. Traded in my 2017 CR-V and was pleased… with the value of the trade in. Thanks Wayne!Mike, thank you for your time and feedback. We are delighted to hear that Wayne was able to work with you to get exactly what you wanted! Congratulations on being a new Ridgeline owner!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Vicky, we're so pleased our team provided you with a transparent and supportive buying experience. Thanks for giving a shout out to Sev for his superb assistance. We'd love to work with you again some day!
by Lia Honda Albany on 07/29/2025