Lia Honda Albany
Customer Reviews of Lia Honda Albany
Review type:
Best car of 2026
Service
by Jacqueline on 10/29/2021Steve Smith in the Service Department is excellent. Knowledgeable and straightforward and explains clearly what is being done or needs to be done.Jacqueline, Thank you for your 5-star review! Providing thorough and efficient service is so important to us, and we are delighted that Steve's efforts met your satisfaction! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!
Shawn Vital was great
by Patrick and Cristin Lentlie on 10/27/2021We bought a 2022 Pilot at Lia on October 15. Shawn Vital helped us find and drive off with the vehicle on the same day. We were demanding and Shawn hustled to get it done for us. He and the whole team we’re great.Patrick and Cristin, Thank you so much for your wonderful review! We are honored to have had the opportunity to work with you, and we are delighted that Shawn provided you with the top-notch service that you so much deserve! It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new 2022 Honda Pilot- on behalf of the entire team! Safe travels!
Steve Smith is the best
by Michael Thoma on 10/24/2021Steve Smith has always treated my entire family's service needs like the pro that he is. I had a motor rattle on cold start ups that had me mystified. Steve figured it out and had my Honda in the next day for a fix. He even did it for less… than the original quote. Steve Smith is terrific.Michael, Thank you for taking the time to leave Steve this wonderful review! Providing quality and efficient service is so important to us, and we are delighted that his efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in anyway possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
3 Honda family
by Karl on 09/15/2021I only bring my Honda’s to this dealership, I always try to work with service rep Steve Smith 👍🏼👍🏼 ‼️ He is always attentive and responsive to my concerns about my vehicles and I trust his recommendations! Erinie is also very helpful as… well.Karl, Thank you so much for your wonderful review! Your safety and satisfaction are our utmost priorities, and we are so glad that Steve and Ernie consistently put your concerns at ease and get your automotive needs efficiently taken care of. It is an honor to have your confidence and loyalty. We wish you safe travels until we meet again!
Great Experience!
by Denise H on 09/10/2021Big shout out to Wayne Balthazard, Lia Albany sales rep. I have purchased many new cars over the years, but this was the best experience ever! I love my new CRV, and I appreciate how easy the purchase was. Wayne was personable and… professional. No pressure and I got exactly what I was looking for!Denise, Thank you for taking the time to leave Wayne this wonderful review! We are so appreciative of the opportunity to work with you, and we are so glad that he provided you with a seamless and exceptional experience! It is our pleasure to assist you in any way possible. We wish you the warmest congratulations on your new vehicle- on behalf of Wayne and the entire team! Safe travels!
Joe Wiley
by Khairullah K on 09/02/2021Over all had a great experience. The people working there are very helpful and kind. Joe Wiley went out of his way to help me out twice which i greatly appreciate. Highly recommend this dealership.Khairullah, Thank you so much for your excellent review and recommendation! We are so glad that Joe consistently provides you with the top notch service that you so much deserve. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.
My Perfect 2021 Pilot Dreams Came True!
by Robin CastiglioneSantiago on 08/30/2021Anthony Allegra at Lia Honda helped us find the perfect 2021 Pilot for me! The facility is spacious, clean, and the staff friendly and helpful. Anthony was all smiles and very cheery, as well as informative and direct. We went in, saw what… we wanted, talked with Anthony about it, did a test drive and within 12 hours my car was ready to go! Thank you!Robin, We are so glad that Anthony could get you into your perfect vehicle- while providing you with the 5-star experience that you so much deserve! It is our pleasure to assist you in any way possible. Thank you so much for your excellent review! We wish you the warmest congratulations on your new 2021 Honda Pilot- on behalf of Anthony and the entire team!
Excellent
by Diane Cardone on 08/26/2021The service was excellent. Joe Calabucci was courteous and friendly while writing up my service request.Diane, Thank you so much for your 5-star review! We are so glad that Joe provided you with the top-notch service that you so much deserve. It is our pleasure to serve you. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.
Didn't hate buying a car
by Amy P on 08/24/2021See Jay Birnbaum if you are buying a Honda or pre-owned car. No pressure, plus all my questions answered.Amy, Providing a smooth and pressure-free experience is so important to us, and we are so glad that Jay's efforts met your satisfaction. He will be honored to have earned your kind recommendation. Congratulations on your new vehicle! We thank you for your wonderful review, and we wish you the safest of travels- on behalf of Jay and the entire team!
Joe Wiley Rocks!!!!!!!!!!!!!
by Joe Wiley on 08/24/2021Who walks up to you when you arrive for your appointment and gives you the nicest greeting? Joe Wiley Who thoroughly explains what your car needs in terms I can understand? Joe Wiley And, lastly, who shows he really cares about you… and your car? Yes, Joe Wiley. Thank you Joe for making my Honda experience a wonderful one.We greatly appreciate you taking the time to leave Joe this excellent review! We are so glad that Joe provided you and your vehicle with exceptional care during your recent visit. It is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs. We wish you the safest of travels- on behalf of Joe and the entire team.
Engine light stay on
by Manny M on 08/22/2021Joe Wiley was great. He let me know what the issue was and stated the cost to fix, however he provided me with an alternative that fix the problem and save me lots of money. I always look for Joe Wiley when I scheduled my service on my… 2015 CR-V.Manny, Thank you for leaving Joe this positive review! We are pleased to hear that he always takes great care of you, and that your recent experience working with him did not disappoint. Offering top-notch service and deals is always our goal, and we will certainly provide you with nothing less in the future!
Technology almost got me!
by Nana2cuties on 08/21/2021Phone wasn't working or recognized by vehicle. I couldn't figure it out... quick stop at dealership and Steve Smith came out and reprogrammed so vehicle was able to connect to phone. Thank you Steve!We are so glad that Steve could put you at ease and get your concerns swiftly resolved! It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future!
We will be back!
by Melissa G on 08/11/2021updated 08/23/2021This was our first experience at Lia Honda, and I'm sure it won't be our last! Brett Reihs answered all our questions about the cars we were interested in, which helped us make an informed decision. Very professional!Know their product
by MG on 08/19/2021Answered all our questions to help us make an informed decisionThank you so much for your 5-star review! We are delighted that our team could provide you with the top-notch service that you so much deserve! It is our pleasure to assist you. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Excellent Customer Service
by Brooke on 08/17/2021I recently met with a sales associate Jai Patel. He was straightforward, professional and kept me updated every step of the way. A few hours later, I left in my new Honda Civic Sport. Cannot say enough how smooth the process went and love… the vehicle. Thanks for making the experience enjoyable!!Brooke, Congratulations on your new Honda Civic! We are honored to have had the opportunity to work with you, and we are delighted that Jai provided you with a seamless, 5-star experience! Your satisfaction means so much to us. We thank you for your wonderful review, and we hope to see you again when the time comes for your vehicle's first service.
A/C repair
by Holly Smith on 08/15/2021My service rep Wed Harrington was extremely helpfulWe are so glad that Wes provided you with A+ service, and we greatly appreciate you taking the time to leave him this positive review! Please do not hesitate to give us a call if you ever have any further questions or concerns. We wish you the safest of travels- on behalf of Wes and the entire team!
Very Satisfied
by Debbie LaPier on 08/14/2021Grant Little was very friendly and thorough. He took the time to listen to my needs and explain everything I needed to know. In just a couple days I drove in my new HR-V, which I’m very satisfied with. Thank you Grant and the staff at Lia… Honda!Debbie, Thank you so much for leaving Grant this 5-star review! We are delighted that he took great care of you and met your automotive needs! We wish you congratulations on your new Honda HR-V! It is our pleasure to assist you in any way possible, and we hope to see you again when the time comes for your vehicle's first service!
Snazzy new CR V from Lua
by Kathryn on 08/13/2021Ok, a corny title but first new car with the newer technical features and red! Finally opted for something other than silver. Seriously, I recently leased a car from Lia and from the moment we walked in the dealership, our salesperson Erin… Burke, was knowledgeable, patient and extremely helpful in navigating the process. She also took the time to school me on the various features new to me. I highly recommend her if looking to purchase or lease a new vehicle. Thank you!Kathryn, We greatly appreciate you taking the time to leave us this wonderful review! We are so glad that Erin provided you with the top-notch service that you deserve! She will be honored to have earned your high recommendation. We wish you congratulations on your new Honda CR-V- on behalf of Erin and the entire team! Please drive safely, and do not hesitate to let us know if we may ever be of further assistance to you in the future.
Excellent service
by Joanne dardani on 08/11/2021Ernest Walton provided excellent customer service to us- professional, kind, and knowledgeable. Went above and beyond to ensure our satisfactionJoanne, Thank you so much for sharing the positive experience you had with Ernest! We are overjoyed that he provided you with the A+ service that you so much deserve. Your satisfaction is our utmost priority. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.
2021 Honda Passport
by Chad Powell on 08/10/2021My salesperson was Wayne Balthazard and my experience was great. Wayne was very knowledgeable and personable. It was a quick, easy and pleasant experience. We knew which vehicle we wanted and it was brought to me and my wife promptly for… our test drive. Wayne explained all the features and we filled out the paperwork and we had the vehicle that day. The only negative would be the online application. I provided all items needed online and we still needed to provide the same information when we arrived for our scheduled appointment. If I had known this I wouldn’t have provided personal information over the internet.Consistent & Straightforward
by Martin on 08/04/2021I happily purchased my Honda Fit from Lia in Albany. I always had consistent & straightforward service and care when having my scheduled maintenance service there. I have since moved and sadly have not had similar service at my Honda dealer… in North Carolina. When visiting friends and family in Albany I still bring my car to Lia and they continue to treat me and my car honestly which I find comforting and consider exceptional. They have never tried to unwarrantedly upsell or deceive me even with the distance. My last experience with Ernie proved to me that Lia is the leader in Albany and for me family. Because of my experience I will continue to refer all my friends and family to Lia!Martin, We greatly appreciate you taking the time to leave us this excellent review and recommendation! It is an honor to have your confidence and loyalty, and we are so glad that Ernie and our team could consistently provide you with the 5-star service that you so much deserve. It is our pleasure to assist you in any way possible. Congratulations on your new Honda Fit- on behalf of the entire team! We wish you the safest of travels until we meet again!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Vicky, we're so pleased our team provided you with a transparent and supportive buying experience. Thanks for giving a shout out to Sev for his superb assistance. We'd love to work with you again some day!
by Lia Honda Albany on 07/29/2025