Lia Honda Albany
Customer Reviews of Lia Honda Albany
Review type:
Best car of 2026
Honest and speedy service
by PaulaB on 04/28/2022I am really impressed with how quickly my car gets turned around when I make an appointment. They make such an effort to get me back to work quickly. I also feel confident that Joe is getting it fixed properly. Most car owners don’t know… very much about their vehicles, but when they are told about an expensive repair, they are skeptical and often feel taken advantage of. I hear the stories and I’ve experienced it myself at other dealerships. I keep coming back to Lia because I feel like Joe is really making sure that I don’t feel like I made a mistake buying a Honda! He always explains the problem, and the options to fix it. And once it’s been fixed I don’t ever have to come back for the same problem because it was done right. Thank you Lia and thank you Joe!Paula, Thank you for taking the time to leave us this wonderful review! Providing quality and efficient service is so important to us, and we are pleased that Joe's efforts consistently meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Effective and efficient
by CH on 04/26/2022Excellent from start to finish. Up front information regarding diagnostic details, possible work involved and pricing. As my repair concerned a recall issue, as determined by diagnostic results, the charge was 0$. Problem solved! The… service tech was super: friendly, knowledgeable and truthful. Thank you!Thank you so much for your positive review! Providing quality and efficient service is so important to us, and we are pleased that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Best service!
by Accurate reviewer Mike on 04/25/2022Joe Wiley has always provided me with quick service to get me in an out in no time! Always does the service I ask for without trying to add more to the bill. I can count on him to provide the best customer service experience every time!Thank you for taking the time to leave Joe this wonderful review! He will be honored to hear of your very kind words and to know how confident you are in his efforts. It is our pleasure to assist you in any way possible. We wish you safe travels and we hope to see you again the next time your vehicle is ready for service!
Great service!
by Michelle on 04/23/2022Joe Calabucci was very helpful and answered any questions I had.Michelle, Thank you for leaving Joe this 5-star review! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Love, love my Honda CR-V
by Deb on 04/18/2022I love my Honda CR-V I can’t imagine driving anything else. This is the second Honda CR-V we have bought from Lia Honda The salesman are great, the service department is awesome! Anytime I bring my vehicle in for service I always go to Joe… Wiley. He is very professional and very personable. Joe always takes his time and goes over whatever service I’m having done to my vehicle. I can’t say enough about Joe Wiley and the service department, they do an amazing job and in a timely manner. Lia Honda ROCKS!!!Deb, Thank you so much for your amazing review! We are honored by your continued business, and we are overjoyed that Joe and the team consistently provide you with the quality service that you so much deserve! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!
Great service!
by Sylvia on 04/14/2022Ernie Walton was great! Friendly greeting when I arrived. He told me how long my service would take and escorted me to the waiting room. When a problem that is need to get fixed was discovered, he brought me to the shop to show me what the… problem was and to talk about the solution. Walked me back to the waiting room and kept me updated on how it was going. I would definitely recommend Lia Honda and Ernie!Sylvia, Thank you so much for your wonderful review and recommendation! Providing thorough and efficient service is so important to us, and we are so glad that Ernie's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Joe wiley
by Richard Kaplan on 04/14/2022Great to deal with. Joe Wiley in service is the best. Customer Richard Kaplan. He is definitely a keeper!!!Richard, Thank you for leaving Joe this wonderful review! We are so glad that he took great care of you throughout your visit. It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service!
WILD OVER. WILEY
by Stephen Kolnick on 04/12/2022I’m just “Wild Over Joe Wiley”. Very knowledgeable of Honda product. Comfortable taking his service recommendations. Joe Wiley has handeled all my Service Needs for all 4 of my Honda’s bought at Lia.Stephen, Thank you for taking the time to leave Joe this amazing review! We are so glad that he consistently takes great care of you and your vehicle throughout your visits. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again!
Always a pleasure to deal with Steve Smith
by Joshua Mailloux on 04/02/2022Visited the Lia Honda of Albany service department for routine service on our vehicle. Veteran service consultant Steve Smith assisted us on our visit and as usual we were treated wonderfully. Vehicle was dropped off with an estimated time… of pick up around 12pm. Car was ready to go including being washed and cleaned by 10:30am. I would definitely recommend Lia Honda for all of your Honda needs.Joshua, Thank you so much for your wonderful review and recommendation! We are so glad that Steve took great care of you and your vehicle throughout your visit! It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!
Awesome service.
by Marc K on 03/31/2022Joe Callabuchi was very informative of service needs, updates snd checkout. ExcellentMarc, Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that Joe provided you with nothing less! We hope that you continue to choose us for all of your future automotive needs. Safe travels!
Consistent great experience
by Mark R on 03/30/2022I was very impressed with the service I received at Lia Honda. They make it a very simple process, I dropped my car off with my service advisor Joe Calabucci, and discussed what service I was looking for. He did a great job of keeping me in… the loop as the service progressed, and notified me when my car was ready. The whole process was easily completed in a morning. I appreciate all the people at Lia that made this a smooth experience.Mark, Thank you so much for your wonderful review! Providing a smooth, 5-star experience is always our goal, and we are delighted that Joe's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with.
My Lia Honda Experience
by Martha T on 03/30/2022I recently had brake work done on my 2009 Honda Civic. Joe Calabucci was my Lia Honda representative. Joe's customer service skills were excellent related to courtesy and professionalism. He kept me advised from start to finish on the… care of my car. Thank you, Joe!Martha, Thank you so much for your positive review! We are so glad that Joe provided you with the quality care that you so much deserve! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.
Wes Harrington service tech super hero
by Suzie on 03/29/2022I always ask for Wes Harrington when I get my car serviced. Wes Harrington and lia honda never let me down. He is honest with his advice on what my car needs to keep it running top notch and with today's gas prices I need my car to be at… it's best. Thank you Wes HarringtonSuzie, Thank you for taking the time to leave Wes this positive review! Providing top-notch service is so important to us, and we are pleased that his efforts consistently meet your satisfaction! It is our pleasure to assist you in any way possible. Wishing you the safest of travels- on behalf of the entire team!
Professional service
by Maryellen on 03/24/2022Ernest greeted me with a smile ..on a grey wet ..first morning appt.. It was just a maintenance appt but he checked for recalls just to make sure there wasn’t something else that should be done while I was there.. This is the first time… I’ve purchased a Honda from Lia Honda but it’s not my first Honda..and when the time comes for another vehicle I’ll be back .. it’s the service after purchase that’s just as important..Thanks Ernest Walton you did a great jobThank you so much for your positive review! We are so glad that Ernest took great care of you and your vehicle throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further service to you in the future!
Best ever!
by Luana on 03/21/2022Rob Dawes and Steve Smith are the best!! I leased a 2022 HR-V back in October 2021. And I love it! My battery somehow died a few months later and once AAA got it started and ran diagnostics, I called Rob and he told me to bring it right in… and ask for Steve. Steve took care of the issue and 30 minutes later everything was as food as gold. Great team, Great service as always! Thanks!Luana, Thank you so much for your wonderful review! We are so glad that Rob and Steve could get your automotive needs taken care of. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns!
Time to take care of the wife’s CRV
by Robert Goo on 03/23/2022Another great experience working with Joe Calabucci. Explains everything so there is no misunderstanding. Very profession. Dealership is very organized.Robert, Thank you for your 5-star rating! We are happy to hear that Joe took great care of you throughout your visit. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further service to you in the future!
Routine Service
by DonnaV on 03/22/2022Technician reviewed my service history and made recommendations, but did not pressure me for additional services. Technician, Shawn Herald, was courteous and explained all aspects of service. Always receive great service at this… dealership.Donna, Thank you so much for your positive review! We are so glad that Shawn provided you with top-notch service throughout your visit! It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!
Joe Perry,excellent service rep..
by RayHume on 03/19/2022Joe was so helpful and knowledgeable,, the whole dealership is a great place to do businessThank you so much for your positive review! We are so glad that Joe took great care of you throughout your visit! It is our pleasure to serve you, and we hope that you continue to choose us for all of your future automotive needs!
Excellent Service
by Jack Alvaro on 03/18/2022Joe Wiley is an excellent customer service rep.who always does everything possible to ensure that your vehicle is serviced properly. He always gives you a good explanation of the the service to be performed and an estimated time frame for… its completion.Jack, We are delighted that Joe consistently takes great care of you and your vehicle throughout your visits. It is our pleasure to assist you in any way possible. Thank you so much for your positive review! Please do not hesitate to give us a call if you ever have any further questions or concerns.
Service Dept
by Donut Lady on 03/15/2022I am so happy with the service I get from Steve Smith. He always takes the time to explain everything to me and I know I am being treated fairly and honestlyThank you for your 5-star rating! Offering thorough and efficient service is so important to us, and we are pleased that Stephen consistently provides you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. We wish you the safest of travels until we meet again!
Great experience
by Lloyd on 03/11/2022I had a terrible experience with Mohawk Honda and was pretty much done with Honda. I decided to give Lia a shot before I wrote off Honda and they hit the spot. They were professional and easy to work with.Lloyd, Thank you for your 5-star rating! We are honored that you took the time to visit us, and we are so glad that our team took great care of you throughout your visit. Please do not hesitate to give us a call if there is ever anything more that we may help you with!
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- English
- Spanish
Vicky, we're so pleased our team provided you with a transparent and supportive buying experience. Thanks for giving a shout out to Sev for his superb assistance. We'd love to work with you again some day!
by Lia Honda Albany on 07/29/2025