Lia Hyundai of Albany
Customer Reviews of Lia Hyundai of Albany
Review type:
All in one day
Waiting for my oil change
by Theresa Ford on 07/23/2023I have been a very pleased customer for years!! I believe this is my third or fourth brand new vehicle with this dealership. So far I have more likes than dislikes. Shane Dobert welcoming hospitality was very inviting. Thank you for… answering questions I asked and directing me in the right direction.Theresa, thank you for your continued patronage and your positive feedback! We're glad Shane provided you with a very pleasant service visit. We wish you the safest of travels until we may assist you again!
Friendly Service
by Pete M on 07/21/2023Michael was very friendly during my time at the service center, from checking in to checking out. Explained everything and added reasons for any recommendations. Great atmosphere.Thanks so much for your fantastic review, Pete! We're pleased Michael took great care of you and of your vehicle at this service visit. Please don't hesitate to reach out when Michael and the Lia Hyundai team may help you again!
Very good deal
by Steve on 07/01/2023They were very professionalSteve, thanks for stopping by to share a 5-star review of your dealership experience! We're glad you're so happy with the deal. Congratulations! Best wishes for amazing travels this summer, from all of us at Lia Hyundai!
Best Car Sales Experience Ever
by 2 Car Special Customers on 07/01/2023Wayne, my salesman was wonderful to work with. Emily from finance worked with him to help me get the best deal. I am so happy with my new car and the whole experience was wonderful. I look forward to doing business with them again.And, likewise, we look forward to working with you again! Thanks so much for sharing your 5-star review of Wayne and Emily. Congrats on the new ride! We wish you many happy travels, from the whole team at Lia Hyundai!
Highly recommend
by LMcCall on 06/27/2023I had a great experience with the sales representative Karen Kingsley purchasing my car. Karen and Emily Triplett were very helpful with the anxiety I was experiencing making such a huge purchase. I really do recommend them! Seth Nicoli was… also very helpful! If your looking for a great deal, and awesome customer service, this is the perfect dealership!Thank you for taking a moment to recognize the excellence of our team! We're thrilled Karen, Emily, and Seth provided you with a supportive and seamless buying experience. Congrats on the new ride! We wish you many happy travels this summer, from everyone at Lia Hyundai!
Easiest car shopping
by Kat Houle on 06/26/2023Very friendly staff. Claudio was amazing and had me in and out with a new car very quickly.Thanks so much for the kind review, Kat! We're so happy you enjoyed working with Claudio to close the deal on your new vehicle. Congratulations! We wish all the best on your summer travels and beyond, from everyone at Lia Hyundai!
Vital is Shawn Vital
by Kerri on 06/05/2023My time spent was effortless. I told Shawn over the phone mind you exactly what I wanted and what I didn’t and I’m a PIA …. Boy did he come through fast I was at the dealership within two days do to work looking at my new car.Hi, Kerri! Thank you for stopping by to share your thoughtful feedback on working with Shawn. We're delighted he handled your wish list flawlessly. Congratulations on the new car! Best wishes for amazing journeys in your future, from the whole team at Lia Hyundai!
Great Service Person -Timothy Frank
by Cheryl Jackson CJ on 05/02/2023This Dealership is the best in the Capital Albany Region.They are very affordable and a honest dealership to bring your car to get service or to buy a new one.Thank you for your fantastic review, CJ! We're delighted to be of service to you and offer affordable service that is also convenient. Thanks for always choosing Lia Hyundai for your automotive needs!
Great Service Experience
by Joe P on 04/21/2023This is the way a service call should be. Service Writer Scott Valet's smiling greeting set the tone for a great experience. He more than satisfactorily answered all my questions, wrote up the service order, then directed me to a… state-of-the-art waiting area, The area was equipped with a refrigerator with cold water and a coffee/tea service with numerous choices. I received a commentary wash and was on my way in just over one hour. Couldn't be happier!!!Joe, thanks for sharing thoughtful feedback about your service visit with Scott! It sounds ideal, and we're happy it was done in such a timely manner. We wish you pleasant journeys until we see you again!
Maddy S
by Maddy S on 03/29/2023Just want to thank Mike Carpenter again with all the help he gave to me with my 2016 Sonata. I had an issue with the check engine light coming on and then there was a campaign issue on my car. Mike was able to solve my problem and get it… all taken care of under my extended service warranty. I am ever so grateful to him for his assistance. This is why I keep coming back to Lia Hyundai for the service on my Sonata.Hey, Maddy! Thanks for sharing your wonderful feedback on this service visit with Mike. We're glad Mike handled your vehicle's issues with urgency and made sure you were taken care of, as well. We look forward to making your next appointment just as superb. Safe travels until then!
Lia Hyundai of Albany should be your first stop for a new or used car!
by Kris L on 03/06/2023My experience with Lia Hyundai of Albany was the best! Cassandra Storms is a wonderful salesperson and an asset to the dealership. She is a pleasure to work with and made the whole car shopping process easy from start to finish. She… listened to what I was looking for and showed me a few cars that would meet my needs. I liked that I was presented with options and was not pressured to make a decision. Once I did, Cassandra diligently managed the process throughout the sale. Also, Emily Triplett in finance was great to work with, she also made sure everything went smoothly. I am happy with my car purchase and so pleased that the process to get it went so well, thanks to this talented team!Kris, thank you for sharing the highlights of your dealership experience with Cassandra and Emily! We're absolutely delighted to know how pleased you were with the patient and seamless service with which you were provided. We hope you're loving the new-to-you Hyundai, and we wish you all the best in your travels to come, until our paths cross again!
Great service
by Lou on 02/25/2023Jennifer Severence was professional, listen to my concerns and kept me informed through the whole process. Would recommend the lia team for automotive service.Thank you for your positive feedback and recommendation, Lou! We sincerely appreciate the opportunity to serve your automotive needs and we're delighted Jennifer made this a valuable visit. We hope you won't hesitate to call when our service team may assist you again!
Maddy
by Maddy S on 02/19/2023I, as usual, was very satisfied with my service today at Lia Hyundai with Mike Carpenter. I am on my third Sonata here at Lia and have always have great things to say. Mike is always able to assist me with issues I have with getting around.… He gets me settled in the waiting room and then brings me the paper work to sign. I have always been very happy with my service here and look forward to my next service appointment with Mike Carpenter.Maddy, it's so kind of you to stop by and let us know how much you have appreciated Mike's service for your Sonatas over the years. We truly appreciate you! We graciously look forward to making your next appointment just as superb.
Easy and straightforward!
by Carolyn Loeb on 02/13/2023Karen Kingsley at Lia Hyundai made the buying process so easy for me. I asked her for a quote on the car I wanted in writing, which she honored, and she was very proactive at getting all of the needed information from me prior to the… purchase date. She was always available to answer my questions, and I’m loving my new car. Thank you Karen! I’m very glad to have bought my car from you. Can’t wait to get my new plates in the mail!Hey, Carolyn! That's wonderful news! We're thrilled you're loving the new car and we sincerely appreciate your 5-star review of the amazing buying experience Karen provided for you to get it. We wish you all the best in your travels to come. Enjoy every mile!
High quality car care and Customer Service
by AFDUDE on 02/09/2023Very friendly team of professionals working together at Lia Hyundai of Albany. I want to recognize a true asset to your team *Michael Carpenter*. I watched him interact with numerous customers on several occasions-- he truly sets the… example for others to follow in customer service. Very friendly, polite, and professional!!Afdude, your review just made our day! Thanks for recognizing the customer service talents of Michael. We think he's an amazing individual and we're happy you got to work with him. Please let us know when Michael and the Lia Hyundai team can help you again. We look forward to it!
Excellent service.
by Audrey Head on 02/03/2023Shane Dobert was perfect, polite and professional. I was in and out in less than 1.5 hours. Clean and spacious waiting area.Awesome! Thanks so much for your positive feedback, Audrey. We're glad Shane made your service visit so efficient, and you were safely back on the road after a short wait. We hope to do it again some day but until then, we wish you the safest of travels!
Great work Mike
by Christopher on 01/29/2023Mike Carpenter was professional and had my car back to me at the time posted. Thankyou Mike, See ya next time 😊Christopher, thank you for sharing your 5-star review of Mike! We're happy Mike delivered a thorough and convenient service visit to get your vehicle safely back on the road in a timely manner. Call us up when Mike and the Lia Hyundai team may assist you again!
Much needed service
by Paul Oberting on 01/28/2023Had a couple problems with the car the night before so it really needed service right away. Car wouldn't start to get it over to Lia so I got AAA to get me going. Got there around 8:30 and was done by noon time. A lot of work done. Got… updates on the service while it was being done. Car has over 120,000 miles on it and it still seems to run good.Paul, we sincerely appreciate your trust in our service team, and your positive feedback let's them know to keep up the great work. Thank you! We hope to be of service to you again some day. Pleasant travels until then!
Super satisfied!
by Angelia on 01/27/2023I loved that Cassandra Storm made the process pleasant, quick and easy. She listened to what I wanted and told me what was available.Yay, that's great! Nothing means more to us than your total satisfaction, so thank you for stopping by to let us know how pleased you were with the accommodating dealership experience Cassandra provided for you. We hope you will choose Lia Hyundai for your automotive needs again some day!
Great service
by Charles on 01/22/2023True to their word.Thank you for your 5-star review, Charles! We're glad our service team performed your vehicle's services as promised to get your safely back on the road in a timely manner. Please call us if you have any other automotive needs that we may assist you with. It is always our pleasure!
Excellent Care of My Car
by Michael Hopkins on 01/21/2023Came in to get my left headlight lamp replaced, and get an oil change. They did both AND took care of a couple things I forgot about. Excellent service by Shane Dobert. Will come back, again!Michael, thank you for letting us know how satisfied you were with everything Shane took care of during your recent service visit. Nothing means more to us than your complete satisfaction, and we hope to make your next appointment just as superb!
Hyundai Tucson
Hyundai Santa Fe
Hyundai IONIQ 5
Nothing means more to us than your satisfaction, so thank you for your awesome review of Mike! We're pleased he did everything he could to make sure your transaction was flawless. Congratulations! Best wishes for amazing travels in your new car!
by Lia Hyundai of Albany on 06/03/2025