Lia Hyundai of Albany
Customer Reviews of Lia Hyundai of Albany
Review type:
All in one day
Hyundai Tuscon Hybrid
by Stick on 05/08/2024Wayne Hopwood was fantastic to work with through the entire car buying process. He and the dealership worked with us over the phone on a car and the price since we live an hour away from the dealership. Their professionalism and lack of… pushiness in the stressful car-buying ordeal was comforting. They found a common ground on a fair price and we did not have to deal with the "dance" of buying a car. We would definitely recommend Wayne and Lia Hyundai.Thanks so much for your stellar review of Wayne! Nothing means more to us than your satisfaction, so we're pleased Wayne did everything he could to make sure your transaction was smooth. Congratulations! Best wishes for amazing travels in your new Tucson Hybrid!
Totalled Replacement
by Mark on 04/22/2024Second car in at Lia Hyundia 10 months. When bck to Wayn for great service with help from Mike. Made a stressful excperience of replacing our 10 month old Tucson that was totalled in accident smooth. Wayn is a great sales agent made… process as enjyable as possible under circumstances as possible.Mark, thank you for sharing your experience with us! We're delighted Wayne handled your needs with the utmost advocacy and grace. Here's wishing you all the best in your travels, from everyone at Lia Hyundai.
So happy with Lia Hyundai and John King
by Debbi on 04/15/2024Clean, friendly and helpful staff. Everything well explained. Comfortable waiting area. Highly recommend!Debbi, thanks for the awesome review! We're happy John took excellent care of your vehicle while you enjoyed our comfy lounge. We appreciate your business and recommendation!
Great service technician!
by Moon Lady on 04/04/2024Casandra Rancourt was a great service technician - attention to detail!Thanks for letting us know how satisfied you were with Casandra's assistance, Moon Lady! We're glad she provided you with her utmost support and insight at this visit. We look forward to making your next appointment just as superb.
Keeping it going…
by Joe on 03/29/2024I have a 15 year-old Santa Fe that I am trying to stretch out for another 6-8 months. Devin Bradt, my service consultant, was knowledgeable and courteous, and most importantly, had the bill come back about $200 less than the estimate. I’ve… been working with Lia Hyundai for a long time, and have always been satisfied with the result.Joe, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Devin provided you with all the answers you needed to make this a positive experience. We're happy to be of service!
Lia Hyundai: Service Department, John is King!!!!
by David Pagnanella on 03/27/2024John King (service department) Lia Hyundai Albany is one of the top service department personnel people in the Albany area. John is extremely knowledgeable, polite and friendly. He is a reliable,caring professional who is a pleasure to do… business with. I highly recommend John King for all service needs!!!! 5 Stars!!!!!!David, thank you for recognizing John's excellence by sharing your 5-star review! We're certain he'll be honored by your kind words, and we hope you won't hesitate to call the next time he and the Lia Hyundai team may serve you.
Fast and friendly service
by mjonis on 03/27/2024Service Advisor, Devin Bradt, was very friendly and courteous. Quickly took all the information and the vehicle was ready at the estimated time.Thank you for telling us the highlights of your service visit with Devin! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again!
Amazing
by Stephanie on 02/19/2024Cassie Storm was amazing from start to finish no pushy sales or hassle great and amazing from start to finish and Emily in finance was also amazing from start to finishCongratulations on your new vehicle, Stephanie! We're thrilled you enjoyed a pleasant and supportive buying experience with Cassie and Emily, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Lia Hyundai!
Shawn Vital
by V on 02/17/2024Shawn Vital is easy informative and professional to deal withV, we're so pleased you enjoyed a pleasant dealership experience guided by Shawn! Thank you for taking the time to review and recommend his expertise. We wish you all the best in your future travels, from the entire team at Lia Hyundai!
In with the old, out with the new
by Gil on 02/15/2024After narrowing my choices to 3 top makers and models, I test drove the three, and without reserve I settled on the Hyundai Tucson SEL. I was looking for a quiet ride, AWD, roomy interior with ample cargo space and a GPS system. The Tucson… checked all the boxes plus it combined a sturdy feeling and classy look that the other 2 lacked. With a top warranty and reliability rating that matches or exceeds the competition, it was an easy choice. I liked the ethnic diversity of the agency. There were no pressure tactics at any point. I got a very competitive trade in offer, and the price I wanted on the new car. My salesman, Shawn Vital, was very helpful and patient explaining any unfamiliar new accesories. The 35 mile ride home did not disappoint and gave me plenty of opportunity to enjoy the quiet interior and to get the feel of car. I have a good feeling about this car, and Im going to enjoy not poring through piles of specs and surveys to find my next car for a while.Thank you for this absolutely amazing review, Gil! We're thrilled to know how pleased you were with Shawn's support and expertise. Congrats on the new Tucson! Best wishes for awesome travels, from the whole team at Lia Hyundai!
So happy with my new Palisades and the my experience with Lia Hyundai
by Barbie and Ken on 02/12/2024I walked into Lia Hyundai not long before closing the other evening and was immediately met by Shawn Vital, a young salesman with a welcoming smile. I knew what I wanted to look at and hopefully test drive. I had some questions about the… car and Shawn knew the answer to everything right off the top of his head. I was amazed. He didn’t need to refer to any handbooks. Working with Shawn was a delight. We handled everything quite quickly. I hate the game of negotiating when buying a car but with Shawn we managed to come to an agreement easily. He wanted to make this happen and worked with me. Two days later I had my car. Shawn made sure everything was ready for me. I know he will be there as a resource of support, should it be necessary during my lease of this car. Before I left, Shawn introduced me to the service department and showed me the entire facility. It’s the kind of place where one can relax and read while the car is in for service. I couldn’t be any happier for choosing to work with this dealership and by the luck of the draw, to have Shawn as my salesman.Thank you so much for your amazing review! We are honored to have had the opportunity to work with you, and we are so glad that Shawn provided you with 5-star service. Your satisfaction means so much to us. We warmly congratulate you on your new Hyundai Palisade and we wish you the safest of travels until we meet again!
Great friendly store!
by Joe on 02/07/2024Great store and awesome people to deal with! Karen was truly wonderful with helping me and Emily in finance and Haris the GM added such a nice personal touch and made me truly enjoy the experience.Joe, thanks for taking a moment to let us know how helpful you found this visit! We're delighted Karen, Emily, and Haris provided you with all the support you needed to make this a positive experience. We hope you won't hesitate to give us a call the next time our team can assist with your automotive needs.
Tim Franks is always a pleasure to work with!
by Karen on 02/03/2024Tim Franks assists with maintenance on our family vehicles. Works with me for repairs that fit my schedule to the best of his ability & always keeps me informed on what is needed along the way. I feel like I finally found a service… department I can trust. Go see the team at Lia Hyundai . The new service area is updated & modern. They even give me complimentary car washes after my serviceThank you for your lovely feedback, Karen! We're pleased you continue to receive the best care and guidance from Tim and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure!
software update
by Jasmine B on 01/23/2024Mike Carpenter Was amazing. He was super friendly and very alert to everything going on. He spoke to me like a person not just a dumb female as most dealers do. my car work was explained to me in detailJasmine, Thank you so much for leaving Mike this incredible review! We are glad to hear that Mike took wonderful care of you and your automotive needs. We are happy to know that he was super friendly and alert to everything going on. Please do not hesitate to let us know how we may be of further service to you.
Love my Hyundai!
by Penny C on 01/22/2024Wayne Hopwood at Lia Hyundai is a first rate salesman. He was so helpful and responsive. I highly recommend asking for him by name. He will take care of you.Penny, thank you for sharing your experience with us! We're delighted Wayne handled your wishes with the utmost advocacy and grace. Congrats on the new Hyundai! Best wishes for safe and pleasant travels on the road ahead, from everyone at Lia Hyundai!
90k+ maintenance
by Robert Orlando on 01/20/2024Easily make service appointments. Excellent service rep, Mike Carpenter. Comfortable, clean waiting area with amenities. Timeliness of service met expectations. Original estimate was consistent with final charge.Thank you for telling us why you liked this service visit, Robert! Your satisfaction means a lot to us, and we're pleased you enjoyed the accommodations offered by Mike and our service department. We hope you'll continue to make Lia Hyundai your first choice for service!
Service for 2021 Sonata
by Stuart on 01/18/2024Timothy Frank was excellent at diognosing and so fixing a problem I have been dealing with for the last couple months. He was knowledgeable and helpful and ended up replacing the battery after doing some testing. Having my car serviced at… Lia has always been easy, and this time was the best experience yet. Thank you.Stuart, thank you for your trust in our service team! We're happy Timothy provided you with a thorough and in-depth visit. Please don't hesitate to give us a call the next time we may assist you. It's always our pleasure!
Very thorough
by KJ on 01/10/2024Michael Carpenter gets the job done very thorough.KJ, thank you for recognizing Michael's excellence by sharing your 5-star review! We're certain he'll be honored by your positive words, and we hope you won't hesitate to call the next time he and the Lia Hyundai team may serve you.
Excellent and Thorough
by BobJ on 01/06/2024Paid attention to my concerns and performed troubleshooting to resolve the issue. Thanks Timothy Franks!Thanks for letting us know how satisfied you were with Timothy's assistance, Bob! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as outstanding!
Excellent speedy polite serivce
by Ron Y on 01/05/2024Casandra Rancourt was extremely polite with speedy help,the service tech excellent work my appointment was for 11 car was coming off before 12.Ron, thanks for taking the time to review your service experience! We're happy Casandra handled your visit with great care and diligence to get you safely back on the road in a timely manner. We hope you'll continue to choose Lia Hyundai for all your automotive needs!
Amazing salesman
by Kelly on 12/27/2023Wayne was by far the best salesman I have ever dealt with. He is very courteous and polite. He is also very friendly and knowledgeable. He took extra time to show us all features of the vehicle. We had some hiccups during our deal but I do… not believe this was in any way Wayne's fault. In addition Lia did correct the issue and made it right.Kelly, We appreciate you taking the time to leave us this 5-star rating! We are honored to have had the opportunity to work with you, and we are glad that Wayne took great care of you and made your experience with us an all-around success. Congratulations on your new vehicle! We wish you safe travels and we hope that you do not hesitate to let us know if there is ever anything more that Wayne and the team may help you with.
Hyundai Tucson
Hyundai Santa Fe
Hyundai IONIQ 5
Nothing means more to us than your satisfaction, so thank you for your awesome review of Mike! We're pleased he did everything he could to make sure your transaction was flawless. Congratulations! Best wishes for amazing travels in your new car!
by Lia Hyundai of Albany on 06/03/2025