Carlsbad Chevrolet
Customer Reviews of Carlsbad Chevrolet
Review type:
shopping for new truck
by jeffcarlsbad on 08/12/2025he was frendly curtuios and helpfullGreat buying experience!
by AllenSanchez on 07/13/2025updated 07/18/2025Great car buying experience. Jonathan was great. Sales desk worked the deal quickly, and finance did an awesome job. Reiser followed up with me later. Really appreciated their honesty and being upfront about cost.Thank you, Allen! We're thrilled to hear that you had a great car buying experience at Carlsbad Chevrolet. It’s wonderful to know that Jonathan, Reiser, the sales team, and our finance department were able to assist you effectively and provide honest communication. We appreciate your kind words and look forward to seeing you again soon! Enjoy your new vehicle! Sincerely, The Carlsbad Chevrolet Team
Unsatisfactory
by Jacob H. on 03/09/2025I first went to the dealership in January to see what they had because I had a loan from my credit union. When I got there I gave them my approval letter to see what I could look at and what deals could be done. Unfortunately they told me… they could help me even though they were unable to. We were unable to get a deal done with my approval letter being that I needed to cover 10% of the msrp. They said they could get something done with their lenders but promised not to run my credit more than needed. They preceded to run my credit at least 6 times even after I told them I want to just wait til I got some money to cover the deal I got with my credit union. While this was going on it is winter and they had the ac on in the building. I had to go to the bathroom just to stay warm. I eventually got the keys back to my car I was wanting to trade in at almost 8:45 and I got there at 5:30. They were still running my credit the next day. I eventually got a car from them two weeks ago but it was because it was the best deal for me but I would prefer to never shop at Carlsbad Chevrolet for another car. Their customer service was unsatisfactory and my credit union did most of the work. Not to mention the cleaning job they did on the car was unsatisfactory as well. All around they need a lot of improvement and I hope this review leads to that improvement.Thank you for sharing your experience with us, Jacob. We appreciate your feedback, as it helps us understand the areas where we can improve at Carlsbad Chevrolet. We strive to provide our customers with excellent service, and we will take your comments seriously to ensure we address these concerns. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to us directly. We hope to better meet your expectations if you decide to visit us in the future. Sincerely, The Carlsbad Chevrolet Team
2020 Chevy duramax
by New Truck on 12/23/2019Jon was great to work with. No pressure.Petrasiemens
by Petrasiemens on 01/03/2017My sales person was very helpful and seemed to have my best interest at heart. Buying a car can be very intimidating- he took that feeling away and set my mind at ease.chevy malibu
by YvonneLiv on 11/06/2016Every one was so detailed, knowledge about the car,features, the paperwork, friendly group, when I let them know right off the bat what I wanted to do and needed, they jumped right in and got it done quickly.. was very impressed with the… outcome.AWESOME
by Donaldpoter on 10/03/2016updated 10/14/2016The sales people didnt treat me like a dollar sign. They treated me like a neighbor. I didnt feel intimidated and they were willling to listen to my needs and did all they could to meet those needs.Very Satisfied with the service we received!!
by SelenaS on 10/07/2016Everyone was very nice and worked hard to get us what we were looking for. Allen was extremely helpful and very good!New car purchase.
by Jeff_zuniga on 08/09/2016updated 08/23/2016General manager, Lorenzo Serrano was very professional. Salesman Jonathan Valenzuela was very professional and helpful. They made the purchase very easy and acceptable.
Chevrolet Silverado 1500
GMC Sierra 1500
Ram 1500
Thank you for the positive review, Jeff! We appreciate your kind words about our friendly and helpful staff at Carlsbad Chevrolet. We strive to provide the best service possible. We look forward to welcoming you back for your next visit! Sincerely, The Carlsbad Chevrolet Team
by Carlsbad Chevrolet on 08/12/2025