Carlsbad Chevrolet

I first went to the dealership in January to see what they had because I had a loan from my credit union. When I got there I gave them my approval letter to see what I could look at and what deals could be done. Unfortunately they told me they could help me even though they were unable to. We were unable to get a deal done with my approval letter being that I needed to cover 10% of the msrp. They said they could get something done with their lenders but promised not to run my credit more than needed. They preceded to run my credit at least 6 times even after I told them I want to just wait til I got some money to cover the deal I got with my credit union. While this was going on it is winter and they had the ac on in the building. I had to go to the bathroom just to stay warm. I eventually got the keys back to my car I was wanting to trade in at almost 8:45 and I got there at 5:30. They were still running my credit the next day. I eventually got a car from them two weeks ago but it was because it was the best deal for me but I would prefer to never shop at Carlsbad Chevrolet for another car. Their customer service was unsatisfactory and my credit union did most of the work. Not to mention the cleaning job they did on the car was unsatisfactory as well. All around they need a lot of improvement and I hope this review leads to that improvement.