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Customer Reviews of University Mazda

Review type:

Overall rating

5.0
5 out of 5 stars

(1 review)


Customer recommendations:

Yes (1)|No (0)

Golf GTI - 2024

5 out of 5 starsby Anthony on 01/30/2024

Attentive and excellent sales personnel, who are willing to accommodate customer's wishes to make the deal possible.
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The following reviews are more than two years old. They are not included in the overall rating.
78 reviews
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  • Great service!

    5 out of 5 starsby CGS on 04/02/2021

    Staff was great with us and answered all our questions. They treat people with respect and are not aggressive in getting us to purchase. We really appreciated them.
  • Salesman was awesome!

    5 out of 5 starsby Kori on 04/01/2021

    Jeremy Jones was my salesman and he went above and beyond to help me find the car that I truly wanted. He listened to all of my questions and was very patient with all my indecisiveness. The GM of the dealership was also wonderful and worked out the best possible deal for me and got me into a beautiful 2021 Jetta SEL. I could not be happier with my experience at this dealership!
  • Quick, Easy, Reliable Sales Experience

    5 out of 5 starsby Brian Costanzo on 03/25/2021

    Jac'Quon and the University Volkswagen sales team were great. A no hassle, low stress experience that was quick and straightforward. They gave us what we needed on our trade and worked a deal that left us right where we needed to be with our monthly payment. I would highly recommend giving this team the opportunity to sell you your next car or SUV.
  • Wife’s little red sports car

    5 out of 5 starsby Hugh Lowrie on 03/04/2021

    Scheduled online, in and out quickly and efficiently!
  • Service department University Mazda

    5 out of 5 starsby CLM on 02/05/2021

    University Mazda in Albuquerque NM has the best service department in the state. I was taken care of by Adam Hoopman Sr and Adam Hoopman Jr, best service I have ever received. I have purchased my last 4 vehicles from this company and have never had a bad experience from any of tgeir employees. Great job University Mazda. Thanks Adam Sr and Jr!!
  • No pressure assistance and great help

    5 out of 5 starsby Tabby on 01/29/2021

    The sales associate was nothing but helpful. No high pressure to buy extra packages with the car. The dealer prepped our used car as if it’s brand new. New tires, super clean, and full gas tank. We are very happy with the service level.
  • Love my purchase

    5 out of 5 starsby Cmaestas on 01/09/2021

    Keith and James made the vehicle purchase process so easy and pleasant. Absolutely no pressure. Thank you!
  • Very good dealership buying experience at University Mazda

    5 out of 5 starsby Great Dealership on 01/05/2021

    My experience purchasing a certified pre-owned automobile was very good. The salesman was very patient after I voiced my interest in one of their dwindling supply of TDI Volkswagens that I found during an internet search. Their staff picked me up after a 1000 mile jet flight and transported me to their facility. I was able to drive all three models available, without any sales pressure. The price was fair and there were no unpleasant hidden money surprises during the purchase process. I’m driving back home now and the car is performing flawlessly. I could not be happier with my choice.
  • Happy

    5 out of 5 starsby Debra on 12/28/2020

    Very happy with my car and the salesman Keith who went out of his way to please me. I would definitely recommend him and the dealership to anyone looking for a new vehicle. Thank you Keith, Debra
  • Excellent Experience

    5 out of 5 starsby MX 5 for my wife for Christmas on 12/05/2020
    updated 12/10/2020

    This is our 2nd Christmas Miata from UVM. MJ and Matthew were very professional and friendly. No hassel purchase. We have been MX 5 owners for years and UVM has always treated us great.
  • Top notch service

    5 out of 5 starsby University Volkswagen on 11/04/2020

    My 40,000 mile service visit was easily scheduled and without surprises. I knew in advance about the likely cost and what was to be done. They did a very thorough job and submitted a video progress report while my TDI was being worked on. The tech pointed out the nature of the work very well. My car was ready on time and for a small amount less than I anticipated. The service department is about as good as it gets and I left feeling good about the entire experience.
  • University Mazda abq nm number #1

    5 out of 5 starsby James 1 on 10/20/2020

    Purchased a new 2020 Mazda CX-5 signature from university Volkswagen Mazda Albuquerque nvm purchased a 2017 cx5 from this dealership in 17 have had a great experience with sales and service dep very satisfied salesman Keith Robinson friendly knowledgeable and professional
  • CX5 Grand Touring

    5 out of 5 starsby Judy C1 on 10/20/2020

    Received good customer service at University Mazda and sales person Keith Robertson. Second CX5 purchase. Good dealership.
  • Good people to work with

    5 out of 5 starsby Nam on 10/01/2020

    I had been looking for a long while for a convertible and by a fluke found University VW/Mazda. They had exactly what I was looking for and helped me to get it. I was happy to see the observance of the covid-19 protocol. I was allowed to test drive without the salesman insisting to ride with me. The manger was very helpful in getting to a purchase agreement that I was happy with.
  • Great Service

    5 out of 5 starsby Great Service on 09/15/2020

    I went in for oil change and tire rotation. Service advisor took me in right away. I was planning on waiting and it actually took about an hour. What impressed me was the service advisor (Julia) actually came into the lobby to check on me and let me know they were working on my car. Everyone at this dealership is very nice and friendly. I've never had any problems here at all. Great dealership.
  • Excellent sales support.

    5 out of 5 starsby David on 06/03/2020

    The help and support by everyone was great, esp the salesman.
  • Great experience

    5 out of 5 starsby Butters on 05/18/2020

    Salesman MJ was courteous, efficient, and honest to a fault. About as smooth a transaction as you could have in the COVID age.
  • Repair

    5 out of 5 starsby Greg Crutcher on 02/19/2020

    Great job taking care of an issue still under warranty
  • Oil change and more

    4 out of 5 starsby Shary on 02/12/2020

    Made an online appointment for my oil change. 2nd time that when I arrived at the appointed time, Service did NOT have my appointment on time. After arrival, also discovered leak in coolant system and rear brake pad and rotor issue. Had both fixed, but changed wait at dealership to being Ubered back home while awaiting repair.
  • Purchase of new 2019 VW GTI Autobahn

    5 out of 5 starsby Steve on 01/21/2020

    Salesman Dominik was extremely helpful. It was refreshing to work with a salesman that was knew the product.
  • Crystal Alvarez is an excellent asset to your business.

    5 out of 5 starsby Bonnie Bradley on 12/27/2019

    Crystal was very professional and prompt in helping me.
About our dealership

University Mazda is proud to be a New Mexico Mazda dealer. Located in Albuquerque, NM we provide Mazda vehicles, award-winning service, and certified Mazda parts to all surrounding cities including Albuquerque, Rio Rancho, Santa Fe, and Los Lunas. Uptown Albuquerque , Downtown Albuquerque . Our dealership carries an extensive line of new, used, and certified Mazda cars and SUVs. Stop in today to view our large inventory or to have maintenance done on your Mazda vehicle.

5150 Ellison NE

Albuquerque New Mexico 87109

505-761-1900

Thank you!

Bob Cockerham

General Manager

Office 505-761-1900

personal cell 505-991-1891

bob@abqvwmazda.com

Please let me know if I may be of help!!

Amenities
  • Instant Financing
  • Complimentary Coffee
  • Express Service
  • Customer Lounge Area
  • After Hours Drop-Off