Larry H. Miller Southwest Hyundai Albuquerque
Customer Reviews of Larry H. Miller Southwest Hyundai Albuquerque
Review type:
Purchase of 2025 Hyundai Santa Fe
Outstanding sales experience
by Bill on 03/10/2020Our sales experience at LHM Southwest Hyundai was outstanding. We were treated courteously and professionally by David Gonzales. We felt no pressure during our discussions and all of our questions were answered completely.2nd car experience not as good as our first.
by Jeremiah on 02/28/2020We bought a 2018 Tuscon from this facility last year and had a wonderful experience with Sam. Of course we came back when I needed a new car. I wanted something used but low miles but got talked into a 2019 Sonata brand new. During the sale… something things were mentioned that did not occur as they were presented and after a month and multiple trips to their parts department my car is finally done. Multiple trips for documents, wrong information on trade in and payment on my old vehicle, parts department does not do seat covers, nor help with installation (told different at time of purchase) waiting for hours for shuttle guy when they tinted windows, had to fix my tint and have been dealing with it since we bought the car. It has not been great. Could not give a higher review. We like the service department and guys who work there and control that department have been good. That is why they got 3 stars and not lower. Disappointed! JeremiahHello there, thank you for taking the time to leave a review, Jeremiah. It’s unfortunate to hear that your most recent experience working with our dealership was worse than your first. I’d appreciate the opportunity to better understand your frustrations so that I can ensure everything has been handled properly and that you’ve been shown the time and attention you deserve. I hope you’ll give me a call soon and we can get this sorted out together. - Val Borissevitch, General Manager, (505) 559-9644
Professional service
by Sue Orchant on 02/28/2020I brought my recently purchased 2019 Santa Fe in to the dealership to address a malfunction in the clock/radio. The issue could not be fixed, so a new radio has been ordered, & will be installed under warranty. I also just had the… windshield replaced, & the windshield was re-calibrated. The courtesy shuttle service transported me back & forth so I didn't have to sit, & wait for the service. Everyone I dealt with was pleasant, & courteous.Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
Sk is a great salesman
by Richard B on 02/27/2020I will is this dealer for all my auto needs and will recommend SK to anybody that wants to purchase a new carThank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Val Borissevitch, General Manager
David was phenomenal!!
by Dayvia on 02/27/2020We went into Southwest Hyundai upside down on a car that wasn’t worth it. David and dedication to help Us was beyond amazing. He keep my husband and I guided through the whole process. I did want a suv but he knew at the time we needed… something with the best incentives to eat up of negative equity. I have to say I’m so impressed by the knowledge he has and the effort he puts in to give his customers what’s best for them. I absolutely love my new Hyundai and couldn’t be happier 😊. David thank you for everything!! The Vinson FamilyThank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Val Borissevitch, General Manager
Bought the Santa Fe
by RB on 02/23/2020Good sales person, low pressureThanks for your wonderful review. We hope to work with you again soon! - Val Borissevitch, General Manager
Above expectations!
by MaeBell Pendleton on 02/23/2020I walked into the dealership planning to check out a couple of vehicles and go home. I had been given the name of a salesman---Nick. Nick showed me a car that I thought I might like. We test drove it and it was beautiful and drove… extremely nice but it didn't feel like "my" car. We looked at some SUV's as that is type of vehicle I have driven for many years. I found one that I really liked and felt comfortable in. After testing driving it, Nick and I went inside and started looking at numbers. I appreciated the fact that no one pushed or pressured me to purchase the vehicle. We arrived at a number that was satisfactory to me. With no intentions of purchasing a car so soon, I drove home with a vehicle that I continue to be thrilled with. Every person I had an interaction with at the dealership was extremely knowledgeable and helpful. I could not have asked or expected a better interaction with Larry H. Miller Southwest Hyundai Albuquerque!!Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Val Borissevitch, General Manager
Quality Customer Experience
by Sabrina on 02/17/2020I was new to Albuquerque when I took my Hyundai in to have the airbag light looked at. The service was exceptional and I felt like the process was communicated to me clearly each step of the way. They did a fantastic job!Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Val Borissevitch, General Manager
buyer beware/sucker born every minute
by Sucker on 02/16/2020I wrote an in depth review about my experiences at the dealerships and apparently Edmunds didn't accept it. I'll keep it short and try again. A lot of smoke and mirrors from the sales man and GM. Basically, I was sold a car I didn't want… and at a price that was not the one agreed upon (we shook on it) in the parking lot. There were also some bald faced lies in the show room seemingly designed to keep me there instead of coming back to work with the first young salesman that I liked. I am a single, older woman of color and my experience with the Hyundai dealerships has once again left me skeptical that any of these sales people care about the consumer's interests. Bottom line....Buyer Beware! It's always about their profits and commissions.Great Customer Service
by Mike West on 02/13/2020Got my car back and two days later starter goes out. Mike West took care of us. Had car towed in and they paid for it because it was part of a previous problem and put me in a rental car because I had doctor appointments to get to. And Mike… West told us it could take a couple of days because he had to order the starter but he got one in and replaced it within 3 hours!!! And when my wife called him to tell him that our car was broken down she wasn’t very nice but Mike West stayed calm and professional and took care of usThank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Val Borissevitch, General Manager
Southwest Hyund!i
by Hzuni on 02/06/2020I wanted to give 1 star but site wouldn't let me. I had to go back to dealership to sign paperwork 3 different times, I live 80 miles from dealership. I was lied to by finance manager and sales manager, just overall a horrible experience,… will never deal with them again and would recommend this place to anyone.Hello, it is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Val Borissevitch, General Manager, (505) 559-9644
Tucson service
by Tucson service on 02/04/2020Done professionally and in a efficient time frame. Sean always keeps us apprised of the progress and the service is a major reason we are now on Hyundia number 4.Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you. - Val Borissevitch, General Manager
Oil change
by Martha b on 02/03/2020The 3 oil change package is a good deal. This time took a bit longer than anticipated, almost 2 hours! They were busy, but one would think that the person scheduling would have an estimate of what needed to be done and amount of time… required and schedule accordingly. Appointments should be given preference to walk ins. I do like the complimentary car wash, which adds an additional half hour. One thing I did not like is the technician set the reminder on the car. I don’t use that feature because it came up that the car needed to be serviced when I was driving home at 1 am. Startled me. The window sticker is sufficient.Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Val Borissevitch, General Manager
Awesome
by James on 02/03/2020I brought my car in for oil change. The last time I went there was 3 months ago and they told me that my car needed 4 things that needed to be repaired or check out. Last Saturday, I went in to and asked them to do those 4 things because… the receptionist did not entered what I wanted. The auto services was willing to do three things because If doing 4 things, it’ll take all day and I was going to wait for my car to be fixed. They had me driven to Taco Bell and after I was done, they called Uber! They were done about an hour later. I am pleased with their services.Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Val Borissevitch, General Manager
Repair of 2008 Sonata
by Johnnina Ortega on 02/03/2020Thank you so much for the service Larry Miller has provided to our family. My car had to be towed to the dealership on January 2020. Several issues were encountered including changing out the battery. Gerard assisted in the service. He… made all the arrangements to have the car serviced. He kept me informed throughout the 2 day including the weekend. He was kind, polite and professional. He answered all of my questions and did not speak above my head. After each discussion, I felt and know that I learned several things about the issues my car was having. He is wonderful and I thank him for helping me out.Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.
Scheduled service
by William Brummett on 01/31/2020Service was great, done on time with extra care given to getting me back to work as soon as possible.Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know!
Santa Fe Se purchase
by mlsantafese on 01/28/2020I came to Larry H. Miller Southwest Hyundai by chance and left with a new car and complete satisfaction. I have negotiated a price for a light-colored Santa Fe with another Hyundai dealer in town. After I drove 4 hours to Albuquerque, the… other dealer raised the price and told me they only had black cars. We went to Larry H. Miller Southwest Hyundai and they found a light-colored car and matched the price. The process was professional and straight forward. Very good purchase experience overall.Thanks for coming to see us! It was a pleasure assisting you. Should you need anything else, please let us know. - Val Borissevitch, General Manager
Satisfaction with work performed.
by Cancer54 on 01/18/2020On Jan 16 2020 I brought my car to Larry H Miller service department to get a tune up on my car which is over 100 miles and all the miscellaneous problems that develop over the years. I was satisfied with the work that was completed on my… car.It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Val Borissevitch, General Manager
Excellents Service as Usual
by Sandra on 01/17/2020Shawn is an excellent Service Adviser and always gives an honest assessment of what is needed at the time for my vehicle. Does not try to sell you anything extra or unnecessary. The work was done in the time frame he promised and I feel… confident that everything was done correctly. I highly recommend this Hyundai Service center for quality work at reasonable prices.Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Val Borissevitch, General Manager
Great Service!
by M Wheeler on 01/17/2020Took my car in for 90,000 miles service and was expecting to spend $400+. Josh Ervin was my service coordinator and he explained what was needed now and what could be postponed a few months to accommodate my budget. Never really heard that… before when usually you’re pressured into the whole service package! I’ll be back in April and highly recommend SW Hyundai service dept!! Thanks Josh!!Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle! - Val Borissevitch, General Manager
Sales
by Marky on 01/17/2020The sales representative Debbie was awesome, gave me the information I needed, was very thorough, and made sure to cover everything about the purchase.Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future! - Val Borissevitch, General Manager
Nissan Rogue
Chrysler 300
Ford Bronco Sport
Subaru Crosstrek
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Express Service
Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Val Borissevitch, General Manager
by Val Borissevitch on 03/11/2020