Larry H. Miller Southwest Hyundai Albuquerque
Customer Reviews of Larry H. Miller Southwest Hyundai Albuquerque
Review type:
Purchase of 2025 Hyundai Santa Fe
Not very happy
by Lindora on 04/23/2018I love the service dept, they are awesome! On the other hand, the sales team and the follow thru is completely lacking. Still waiting on a referral reward from February, but no one is responding. Sad, I love my Hyundai, this is the 2nd… vehicle I have purchased from them and could be the last. Definitely no more referrals until someone, anyone replies to me.A greatly improved purchase experience
by mechanic80 on 04/21/2018Roberto did an excellent job in my purchase of a new KONA. His diligence and can-do attitude were a real pleasure. The sales manager was a real salesman!Thanks for the awesome rating and review! Roberto is an awesome member of the team who'll be thrilled that he was able to leave such a great impression. Please let us know how we can help moving forward. Val Borissevitch, General Manager
Friendly people
by Xacy177 on 04/21/2018Had a very great experience. Everybody involved was helpful and did everything they could until everything was rightThanks for the awesome rating and review! Please let us know how we can help moving forward. Val Borissevitch, General Manager
Horrible
by Jmontano on 04/23/2018Your dealership is so screw up from your saleswoman that sold me the car to your service department that are rude . I dropped my car off and picked it up 6 hours later and they still didnt wash my car . Gave me an excuse that everyone was… so busy . I never got an email from the saleswomen to rate her or she would of got no stars . if I knew the way you treat your customers I would of never bought a car from you guys and will never buy another car from you guysIm sorry that we werent able to wash your car, J. Its a complimentary service that sometimes get overlooked when we have a large number of vehicles to service in the day. If you have any further feedback, please reach out to me via my phone number: (505) 559-9644. Wed welcome the chance to make things right. Val Borissevitch, General Manager
New Hyundai Ionic
by Monsantiago on 04/19/2018SK did an great job getting us into our new car. He was very helpful with all questions presented and he was very honest. We love our new car!Thanks for the awesome rating and review! Please let us know how we can help moving forward. Val Borissevitch, General Manager
My new car"""
by 123Edward on 04/04/2018this is the 3rd car that i have got from larry miller southwest hyundai in albuquerque i love the severs the help we got from roberto porras this is the 2nd one that he sold us , he is a good man you all are lucky to have him there : he… help us with what we needed , and show us everything we needed to know about the cars.We are definitely lucky to have Roberto as a part of our team here. I am happy to hear he has been such a great help to you for so long and was able to get you just what you needed. I wanted reach out and say thank you for the wonderful review and rating you have given us and for your loyalty, purchasing so many vehicles from us. If you should need anything in the future, we will be here for you every time. - Val Borissevitch, General Manager
Review
by cayala29 on 04/03/2018Service was friendly and thorough, I always take my car here to get serviced. Thanks!Nice people
by Samwilson7 on 03/21/2018The dealership has friendly and courteous sales and service staff.Thank you for leaving us the fantastic rating and review, Sam! I'm glad we were able to take such great care of you. Please let us know if there's anything else we can do for you moving forward. Ernie Riach, General Manager
Good service but greeting & time promised need to improve
by VelosterRo on 03/15/2018This is the third time I've been in for service in my 2017 Veloster. Two times have been for oil changes and the other was for low tire warning. All three times when I went inside for service there has been one person in front of me who has… started their check-in process. All of the employees behind the desks do not greet you and say something to the effect of "Welcome to Larry H. Miller Hyundai, we'll be with you shortly." It's just a matter avoiding eye-contact with you like I'm a teacher asking for volunteers to come up and speak before the class. In a customer service industry, this becomes one of my biggest pet peeves and it starts off my experience on a bad note, and now it's an uphill battle to make it a great experience. Once it is my turn and I get acknowledged, they treat me very professionally and respectfully. The next issue I have is with the timeliness of when they say they will have my car ready. I experienced time issues with both oil changes. The first oil change they said would be complete in an hour, and after spending one hour and twenty minutes in the service waiting area I went up to check on the status. The service person couldn't find the paperwork on it and got up and went to go find it. I then looked in the parking lot and saw what I believed to be my car but I was unsure. After several minutes he came back and said the car was not ready yet so I mentioned to him that they car in the parking lot looked like mine and he got up and went to the car and came back and said it was my car and it was ready?? I don't know how much longer I would've waited if I didn't ask. During the second oil change I waiting an extra 10 minutes after the promised time and I went up to ask the status. My service person was with another customer so I waived at him hoping that he would recognize me and if was busy he could pass me off to the other service person who was finished with her transaction and talking with another worker and a customer casually, not about the job that had just been completed. I only had to wait an additional few minutes but the fact that no one stepped up to see what they could do to help me was disappointing. The service itself was performed excellent, just some issues with customer service.Thank you!
by GypsyBlansett on 03/16/2018Shawn Osborn is fantastic! He is friendly, will answer any questions you have with time and patience and is honest. It keeps me coming back. Thank you, Shawn and Southwest Hyundai!Thank you for sharing your experience with us! I'm thrilled that Shawn was able to take such excellent care of you and provide you with the patience, honesty, and friendliness you needed. We appreciate your loyalty and look forward to working with you again in the future. Thanks, Val Borissevitch, General Manager
Service appt.
by emae1tm on 02/27/2018Had an incident where the battery died within 3 hours while out three evenings earlier and had to get a boost. Wanted to have vehicle checked to make sure it was nothing serious. All checked out ok. Also had cabin & air filters replaced.… Service was quick and service rep was very professional.Oil change
by samochod on 02/11/2018I took an appointment for a routine oil change. I took about one hour. In addition to oil change, the service included a complimentary multi point inspection and car wash. Everything was done on time. Everybody in the dealership was very… nice and polite, and especially Tara Colin who handled my visit.You took advantage of me!!!!!
by VeryAngryLady on 02/08/2018Larry H. Miller screwed me royally with the added service contract, over $4,000 added. The service plan covers very little and is s total rip off! The sales pitch was predatory and at a quick pace, breaking numbers by monthly payments so I… didnt see how much I was actually paying. I will never buy another car from Larry H Miller. You guys are [non-permissible content removed]!!!!Service Center's stellar service
by sonjamjk on 02/05/2018I've worked with Southwest Hyundai since 2013 and I have never had a problem. I value their care and support that I'd rather make the hour long drive out there instead of visiting my local Hyundai dealer. As an example of their willingness… to help, they accepted my last minute oil change without hesitation, which was a HUGE help to me. Thanks guys!Timelyness
by intuite on 02/05/2018Experience was easy going. Personnel were professional, friendly and knowledgeable. All though the time quoted was longer than expected. And had to request my car as I had been there too long.Santa Fe Sport 2.4L FWD
by stevengb on 01/28/2018The vehicles are spectacular, amazing value and features for the price. The sales staff is very good at the process, and they are very helpful when you come in with questions about the features of these complex SUVs. Overall the experience… is very positive worthy of 5 stars. The only unsettling comment I can make is during the finance process several added protection features like tire protection, etc, are added on and the cost of all these features is not explicitly explained. My main advice is that when you get in the room with the finance guy ask the costs of every added protection package and get the cost of each as you go along so you can decide if you want them. The factory warranty only covers items that fail due to a factory flaw and not something from a usage factor. A full vehicle total warranty is offered with a substantial cost, know what you are accepting. This covers failures from usage that are not from an inherent factory flaw, and this has an added price. The Hyundai mechanics are the judges to decide which condition applies. Also know that the sticker price is not the final price. There is a dealer added price for features added locally, and this is not itemized. Wait to decide if you really want the vehicle until you get in the finance room and see all the added costs. The price offered before this step will be different. At this point what is emphasized is the monthly payment, not the total added on costs.Hi, Steven! Thanks for leaving us such an excellent review. We're thrilled to hear you enjoyed working with our team and that you've found our sales staff very good at the process. Thanks for letting us know about the financial process, we will use your feedback to better our business in the future! Should you need anything else, please do not hesitate to let us know. Val Borrisevitch, General Manager
Recall Visit
by Brian_69 on 01/24/2018I came to your dealership after receiving notice of part needing replacement. I arrived shortly before 4:00 p.m.and left shortly after 5:00 p.m. It was pleasant speaking with Tara and other staff while I waited.If I could give Zero Stars, I would
by NMAngel79 on 01/22/2018I went into the dealership to purchase an '18 Elantra. The sales price posted online looked fair enough so I was willing to pay the posted internet price without haggling. As we were going over the price sheet, the beginning price of the… car magically went up $3K over MSRP. The dealer had added on $3K worth of "Dealer Installed Items" & did not posted it online. I understand that this can happen with window tint and such useful items, but these were items like VIN window etching for $200.00. The police will offer this service for FREE. There was nothing there worth $3K, no window tint or anything tangible that you could actually see improved the car, & they weren't willing to budge on the price. Funny how the dealer add-ons are the same amount as the Factory Rebates. So say goodbye to any customer savings. It's a bunch of bull. I called them out on this fact, & they try to console you & tell you that you just aren't understanding the process. I take this as an insult to my intelligence! I had 3 guys in sales treating me like I'm an idiot! I've purchased many cars in my life, & have worked in auto finance. I know a crap deal when I see one! The same car was at Borman Hyundai in Las Cruces. I highly recommend their online team, Nate & Pat. They'll give you solid numbers when you ask for them, & when you show up to get your car, the deal you worked out over your e-mail matches the paper you're signing. Do NOT buy a car from Southwest Hyundai!!! Go to Las Cruces!! You'll thank me later!! I got the car I wanted at Borman Hyundai, for $1000.00 less than I was willing to pay at SW Hyundai. Their loss.Thank you for your feedback. We strive to provide our customers with clear communication, transparency, and fair deals. We're sorry to hear you felt like your experience didn't reflect these standards. Please feel free to contact me if there's anything else we can do to improve your future satisfaction. Thank you, Val Borrisevitch, General Manager
Great Service !
by ranchsailor on 01/19/2018From the person who took our call, and scheduled our service, to our Service Manager Shawn Osborn every one was A+! Thank you.Thank you for your positive feedback! We're happy to hear you enjoyed working with Shawn! Please let us know if there's anything else we can do for you! Joe Ehlert, General Manager
Quick turnaround
by TesuqueSue on 12/19/2017updated 12/26/2017The power steering on my elantra went out completely unexpectedly. The service team was able to fit me in the same morning and diagnose the problem quickly - the computer needed a software update . There was actually a Hyundai tech bulletin… out on this very issue. While it was great they handled this quickly, I thought the $200 price tag was unnecessarily pricey for mostly diagnosing a known problem with hyundai vehicles.Thank you for leaving us such an excellent review! We're pleased to hear you enjoyed working with us and that our service team provided you with an excellent experience. Please let us know if there's anything else we can do for you. Val Borrisevitch, General Manager
Oil change
by kelshaye on 12/07/2017As always service was great. No long wait. Replaced windshield wipers as requested. Informed me of what is needed at my next oil change. Very polite and helpful.Thank you for leaving us such an excellent review! We're happy to hear you enjoyed working with our team. Please let us know if there's anything else we can do for you! Val Borrisevitch, General Manager
Nissan Rogue
Hyundai Santa Fe
Chrysler 300
Subaru Crosstrek
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Express Service
Thanks for bringing this to my attention, Lindora. Please reach out to me via my phone number: (505) 559-9644. Well do everything in our power to get your referral reward to you ASAP. Val Borissevitch, General Manager
by swhyundaiabq on 04/25/2018