Larry H. Miller Southwest Hyundai Albuquerque
Customer Reviews of Larry H. Miller Southwest Hyundai Albuquerque
Review type:
Purchase of 2025 Hyundai Santa Fe
Disappointed
by Butterfly on 08/25/2018I stood at the counter in the service department for about 5 minutes no one acknowledge me, compare to before I would go in and someone greets you and they are ready to help you. I almost left but a very nice Lady approached me and told me… that this gentleman will help you and please have a sit have some refreshments and when they are done they will call you. She needs to be acknowledge for stepping up while everyone else just sat back in their chairs and being rudeExcellent
by Santafe18 on 08/23/2018We had the best experience purchasing our santa fe. Thanks to everyone who made this experience excellent.Poor customer service
by dn on 07/24/2018updated 08/08/2018After a trip to this dealership I plan to trade in my Hyundai and will not go to another dealership again. I have had so many issues with this car and every time I go to the dealership the customer service is horrible and expensive. The… employees stand and the front and talk while people wait to be helped. I tried to contact the service office to ask a question about my appointment and the lady who answered was very rude. I understand people may have "stupid" questions but be friendly and provide exceptional customer service.I Love My New KONA!
by PatF on 07/25/2018updated 08/08/2018After stopping at two other dealerships where I felt rather dismissed by the salesmen, I stopped in at Larry H Miller Hyundai on Lomas. I had the good fortune to work with SK who actually listened to my specific needs and wants. It was a… 100 degree day, and he had me sit inside so he could cool the car down and bring it up to where I was! I have a problem with my neck, and he was able to come up with 3 cars that actually fit me and felt good. The hard part was making a choice. When the manager Rey presented the pricing, l was amazed at the discounts and how much he offered me for my car. Fara, the customer service coordinator, was really helpful in getting the car set up with my phone and Blue Link. I ended up with a better car than I ever imagined! What a great team and great dealership. Thank you for a great car buying experience.New Santa Fe
by marley10 on 07/31/2018Love my new Santa Fe. Thank you Debbie for showing me the car. I love it.Congrats on your new Santa Fe! Debbie will be so happy to hear that your experience was memorable. Please reach out if we can help with anything else. - Val Borissevitch, General Manager
Love My New Kona!
by Barnabas56 on 07/30/2018After dealing with dismissive sales people at 2 other dealerships, I walked into SW Hyundai and had the good fortune of working with SK. He listened to the specifics of what I was looking for including good lumbar support and a headrest… that didn't push my head forward. I have neck problems and most new cars are painful to sit in for very long. It was 100 degrees out that day. SK offered me water and went out to get 3 different cars for me to try. He cooled them down and brought them to me! They all felt good and were fun to drive. The hard part was making a decision. I did not feel pressured and was given time to do more test drives and think about it overnight. When Rey, the sales manager, presented the pricing to my husband and me, it was more than fair including the price for our trade-in. Fara set up my Blue Link and phone in the car; since I am technology challenged, I really appreciated that. The Kona has lots of safety features, good visibility and is very responsive. I am thrilled with my new car!Never been thru this with Hyundai
by Karen0925 on 07/29/2018My sale of my vehicle has been one disaster after another. And still is not right. And you guys did not give me the top dollar on my car I traded in and I am still having to fork out money cause of this. I could of picked up a felony… cause the paperwork was not right.I am having to go back and forth to court out of town and is costing me 175 dollars every time I have court to fix it to show the paperwork is fixed now and it was your fault. I want to talk to the gm. All I buy is Hyundai and this has been the worst yet. The vehicle is amazing but all the stuff I had to go thru was not worth the 6200.00 I had to put up someone needs to compensate me for all these troubles.plus the paper work has not got to me either. This is the 2nd time I have tried to get my plates and nothing. No paperwork. So if your not going to send me the paperwork pay fit my plates and I'll use my old plate from my Old Hyundai why is the ball keep on getting dropped on my sale of this car. The more I think about this how you have done me the more upset I get cause you guys have taken full advantage of me and keep on trying to pacifie me with telling me what you think I want to hear. None of this would of happened if the paper work was right the first time. The deal on my warranty are not right. I got my car services the Friday and had to still pay for service on my car. My car is only a month Old and is under warrantyour from head to toe. I love my car but I am disappointed on this. I would like to talk to the general manager [contact info removed]. Thank you.Shawn Osborn
by MarcMSL on 07/21/2018Shawn Osborn was an excellent service representative. He handled my oil change quickly and provided all the information I needed. Mark LynchThank you so much for your outstanding review! We really appreciate your business. I will be sure to let Shawn know of your kind words. Come back and see us again in the future! - Val Borissevitch, General Manager
Great Experience!!
by ConradS on 07/17/2018I had a really pleasant car buying experience with SK at Southwest Hyundai! He gave some recommendations that I ended up going with when I actually purchased my Sonata. Nobody was pushy and wasn't pressured into buying right away when I… told him I wanted to think about the car overnight. Buying the car was a painless process and I felt like I was taken care of. Would recommend this dealer!! CSCongrats on your new Sonata! I am so happy you came in to see us. Our team will be glad to hear that you had such a positive experience. Please come back and see us again for any other vehicle services. - Val Borissevitch, General Manager
Lie
by Disappointed on 07/09/2018I reviewed this dealership last September or October, I gave a bad service review. Ms. Beedle contacted me and asked me to change my review and give them another chance and she would give me a year of oil changes . I gave them another… chance but did not get oil changes added to what I had purchesed back in 2017.I am disappointed to hear that you had an unsatisfactory experience with us. I can assure you that our employees conduct themselves with integrity. We strive to ensure a great experience for all of our customers. We would love the opportunity to speak with you in hopes that we can make this right. Please contact me at your earliest convenience. I can be reached at: (505) 559-9644. I look forward to hearing from you. - Val Borissevitch, General Manager
Great customer service and easy going purchasing process
by KyrieGarcia on 07/06/2018Very easy going process and patient sales man Josh as well as awesome sales manager Mike Hart definitely wouldnt go anywhere elseHi Kyrie! Thank you for taking the time to leave such an awesome review. I will be sure to tell Josh and Mike that you enjoyed working with them. Come back and see us for any additional services. - Val Borissevitch, General Manager
Good service and experience
by BenLee07 on 06/30/2018Made an appointment for maintenance was greated in a friendly manner, paperwork was done quickly told the approximate time to work would be done, and by gosh it was completed in that time frame. Checkout was quick and I was on my way. A… PLUS experience.Thanks for your excellent review, Ben! We're so happy to hear you had a pleasant service experience with us. Please let us know if there's anything else we can do for you in the future. Thanks, Val Borissevitch, General Manager
AroundTuit
by intuite on 06/29/2018We are very satisfied with the service dept as a whole. Shawn Osborn was professional, courteous, friendly and took his time with us making sure we knew what was going to happen and listened to our questions and concerns.Thanks for leaving us such an excellent review! We're pleased to hear you enjoyed working with Shawn and that he provided you with the excellent experience you deserve. Please let us know if there's anything else we can do for you. Thanks, Val Borissevitch, General Manager
Great Service
by MaryKTaylor on 06/25/2018I called the service department after being locked out of my car due to someone trying to break into my car and destroying the cylinder lock. Tara answered my call and was able to get me in that same day to have the cylinder lock… replaced. Great service! Definitely recommend LH Miller Hyundai!I am so happy the to hear our team took such wonderful care of you and got your cylinder lock replaced. Thank you for your kind review. If there is anything else we can do for you, be sure to let us know. - Val Borissevitch, General Manager
Purchase experience
by carolyncars on 06/26/2018I had a very positive experience purchasing my new Hyundai Elantra. Everyone was helpful kind and knowledgeable.Carolyn, congrats on your new Hyundai Elantra! I am glad to here our team could help you and if there is anything else you need, be sure to let us know. - Val Borissevitch, General Manager
SK makes the car buying experience exceptional!
by anu on 06/22/2018I hate the hassle of car buying nowadays. I am so glad I found SK. He was able to find the car I wanted with all the specs, he kept me informed throughout the whole process, and made sure my visits to the dealership were pleasant and always… fun. I walked out with a car and a believer that great car salesmen still exist!I am so glad to hear that SK could help you have fun and enjoy your car buying experience with us. It is a pleasure to hear he could restore your belief in good salesmen. Thank you for this kind review and congrats on your new vehicle. Be sure to let us know if there is anything else we can do for you. - Val Borissevitch, General Manager
Wonderful experience buying my first new car
by Karee on 06/21/2018I had the pleasure of working with SK. He was very knowledgeable about the vehicle I was interested in while also listening to my needs and concerns. When I was ready, he worked with me on a fair price and allowed me time to consider the… offered price. It was a true negotiation rather than intimidation through scare tactics as I had experienced before. He and his team were respectful and honest throughout the process and seemed genuinely interested in making sure I got my needs met. I am truly grateful to him and the staff for making the car buying experience actually enjoyable.Karee, I am so pleased to hear that SK could provide you with a truly great experience by listening to your needs and making sure we met them. Thank you for taking the time to leave us this great review. If there is anything else we can do for you moving forward, be sure to let us know. - Val Borissevitch, General Manager
SK is a FANTASTIC asset to LHM!
by Josh505 on 06/20/2018My wife & I purchased a 2018 Kona Limited in April, and were fortunate enough to have SK as our salesperson. He was very professional, friendly, and listened to our needs and concerns (especially with the Kona being a brand new model). He… followed up with us when he said he would, which counts for a LOT in our book. We liked our experience so much we brought my in-laws down to see SK and they bought a 2018 Accent! No regrets at all on the Kona or SK making it a positive experience for us!Thank you, Josh, for this amazing review. I am thrilled to hear that SK was so helpful and followed up with you to ensure you were happy with your 2018 Kona. We appreciate you bringing in your in-laws to see us as well and congrats to them on their 2018 Accent. We appreciate your kind recommendation and if there is anything else we can do for you in the future, be sure to let us know and we will be happy to help. - Val Borissevitch, General Manager
New Car Purchase
by CarolynCars on 06/12/2018It was a pleasure working with all the staff. They were very friendly, knowledgeable, and efficient. This is my fourth Hyundai because in my experience they have been very reliable and perform well with longevity.Carolyn, I am so pleased to hear that you enjoyed working with our team here. Congrats on yet another Hyundai! We are happy to be able to provide such reliable and wonderful vehicles for our customers. Thank you for coming in to see us and be sure to let us know if you need anything in the future. - Val Borissevitch, General Manager
Stephen Judy
by Alligator on 06/02/2018Great service, worked hard to meet our needs.Thank you for this kind rating! If there is anything else we can do for you, be sure to let us know. - Val Borissevitch, General Manager
Customer Service A+
by RichardSki on 05/02/2018Southwest Hyundai worked with Hyundai customer service department to work with factory specialists to solve a reoccurring problem with a passenger seat air bag light that was indicating a problem with the air bag indicator. Southwest spent… several days diagnosing the failed part(s) and ordering their delivery ASAP. Shawn Osborn, SW Customer service representative did an excellent job of keeping us informed of what they were doing to resolve the problem.
Nissan Rogue
Chrysler 300
Ford Bronco Sport
Subaru Crosstrek
- Complimentary Coffee
- Shuttle Service
- Cable Television
- Television
- Express Service
Awesome! Thank you for your review. We hope to see you again for any other services. Congrats on the new Santa Fe! - Val Borissevitch, General Manager
by swhyundaiabq on 08/24/2018