Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Customer Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Review type:
Stellar Sales People Sucky Service Crew
by Good Sales Sucky Service Crew on 01/25/2021Larry H. Miller CJDR Albuquerque has stellar sales crew, but the service crew is a different story. Mind you, I bought two Jeep Wranglers almost at a space of 30 days in August and September last year, the 2020 2 Door Jeep Wrangler Sport… for my partner and a 2019 2 Door Wrangler Sport for myself, but the 2020 Wrangler Sport is exhibiting problems like 2 out of 3 times when you start the car it will not start and the panel will display a warning light to bring it to the dealership for inspection. Yesterday we were riding the car and the engine died in the middle of the street and Cruise Control won't work.... reason I am doing this review, hoping they will read this and will reach out to me. My partner brought the Jeep to the dealership, the service crew was not friendly and it seems like they are being inconvenienced by my partner's visit. They told him it was a glitch in the computer system, which they did not offer to fix. To this day, it is still a problem and they have not offered any solutions. Saturday, I brought the 2019 Wrangler for scheduled oil change, was standing there for over 5 minutes, service people were standing doing nothing but never bothered to ask me if I need any help until I yelled I need help. You would think they will be nicer but no, they were not. I hope Chrysler will read this review, and reach out to me so that I can find solution to that lemon of Jeep Wrangler 2020 I bought. Buy Japanese, or even Korean, my trade in was a RAV4, and I regret changing brands. Nice people at Toyota, other way around at Jeep.excellent service
by Tyrah on 01/23/2021Staffing was great and friendly.Hello there, it’s great to hear from you! We always try to provide a 5-star experience so if there’s anything we could have done to improve your visit, please let us know.
Exceptional customer service
by Hilda Angel on 01/23/2021I feel that my service rep Trent went over and beyond expectations, to ensure my requests for service were 100% satisfactory. He not only took the time to listen to my vehicle needs in a patient and attentive way but explained the work… that would be performed in detail for me to understand, as well as explaining information regarding fees. Best of all he took the time to correct a scheduling issue by addressing it to his service manager to ensure I would be compensated for the error made by their Chevrolet location. Which his manager understood and had no problem in correcting. I truly appreciate Trent Paisley's at Larry H Miller Dodge for his professionalism and dedication and Larry H Miller for standing by their word in providing GREAT Customer Service, especially during the difficult times we are all currently living! Thank you kindly!Thank you for taking the time to review us! We hope you will continue to come to see us in the future!
Always terrific service
by Michael on 01/22/2021Prompt and courteousThank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!
As Expected
by Matty v on 01/21/2021Requested a standard service appointment (oil & filter change) online. Appointment made easily & drop off & pick-up were uneventful. Took a few hours longer than I think it should have, but I wasn't in a hurry and dropped off and left. On… the downside, while I was waiting for it to finish, got a request for approval of "additional services" (including cabin/air filter replacements, tire rotations, etc.) for a whopping $800. No a fan of sticker shock nor of bait & switch, so I declined those...other than that, it was fine.Thanks for the great positive review! Come back again soon if there's anything we can assist you with.
good service
by Brandon S on 01/21/2021They have great and fairly quick service.Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle!
Warrany work
by Quality express service Dept on 01/18/2021This was a very fast and efficient service for me, very satisfied with Brandon and the work he performed.Thanks for your wonderful review. We hope to work with you again soon!
Always Exceeding Expectations
by Selina on 01/18/2021My sales representative, Zachary Thomas was very professional, no pressure and knowledgeable about my choice. He was helpful and supportive working diligently with the finance manager to meet my needs.It's great to hear from you! We appreciate your excellent review and hope to work with you again soon.
Oil change
by Charger on 01/18/2021Everything was good except it took 2 hours for an oil change that I made an appointment forThank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.
Held hostage!
by Usuck on 01/17/2021I went in for a oil change with an appointment, but had only driven a few hundred miles since March visit due to working from home. I did my 30k early in March. I felt overcharged and curious in March. First time there since my original… dealership. 2nd time they wanted extra work/repairs for a Jeep barely driven. A scheduled oil change took 3 hours!!!!! Car was boxed in and unable to access when completed. Was it b/c we didn’t agree to unnecessary repairs???? I’ve never had such poor service, let alone trust! Boo!Sorry to hear about the issues you faced at your last service visit along with picking up your vehicle. If you would like to speak on your experience further, please feel free to reach out to me. Thank you. - Fernando Ruiz, Service Manager, (505) 366-2950
Great service
by Sean on 01/16/2021Had to have my Jeep serviced for a recall on the fuel pump relay. I dropped off a little early with Howard. He was really friendly and very proficient with his job. He even mentioned the new texting system to know when my Jeep would be… done. I knew it would take a little while to get fixed and was right. Took about 2 hours, which is what I expected. Got back and didn't have to wait long. Howard explained what they did to fix the issue and I was on my way.Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you.
My sales review
by Kelsey wakefield on 01/08/2021updated 01/15/2021Had a great experience from start to finish. Brandon Hill found me a car that fit in well with my budget and met all my criteria.Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.
Awesome!!!
by Nick on 01/13/2021Amazing experience. Leo helped us out and got us exactly what we wanted! He provided the best experience I've ever had at a dealership.Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!
Pressure to get additional services not needed
by Unnecessary Service on 01/11/2021I would not recommend anyone to get serviced there.Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Fernando Ruiz, Service Manager, (505) 366-2950
Very long wait time Disappointed.
by Very Disappointed on 01/11/2021Had a simple recall to be done. Asked me to come in 2 hours earlier than first scheduled. Arrived at 11:30am Jeep sat 1.5 hours outside. Finally finished at 6pm. Also services done that was not requested.It’s unfortunate to hear that you had a longer than expected service experience and that the communication you experienced wasn’t satisfactory. We'll use this feedback to improve the customer service process we provide. Please give me a call if you have any additional questions or concerns. - Fernando Ruiz, Service Manager, (505) 366-2950
Questionable
by Raymond J Aguirre on 01/09/2021On January 2, my Jeep was taken in for service. To my serprise, the service was not to be covered under warranty even though the extended warranty was purchased with Mr Hill advising us the Jeep would be covered "Bumper to Bumper." I… understand the parts (bulbs) are to be purchased by me. That is not the issue. The work should be covered under the warranty Mr Hill sold us. The trickery, deceit, and insufficiency by the dealership is very poor business, not to mention the false statements and actions taken by LHM.Thank you for making us aware of your warranty concerns. We want to ensure that our customer’s warranties are covering everything they possibly can. If you would like to give me a call, we can break down your pricing and ensure that everything was handled properly. I hope to hear from you soon so that we can arrive at a resolution if necessary. - Fernando Ruiz, Service Manager, (505) 366-2950
Car updated
by Car updated on 01/09/2021I brought my 2018 compass in for basic work, got all computers updated and still picked up nice clean car by 5:00pmThank you for taking the time to review us! We hope you will continue to come to see us in the future!
Oil change
by Larry on 01/08/2021Very friendly and quickThank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
Service contract
by Mario on 01/07/2021Everything was fine except the 2 hour wait.Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
Good service
by Manda on 01/03/2021Monica took great care of us and helped us find the truck we wanted. Definitely would recommend her to our family and friends.Thank you for reaching out! We hope you’ll come back soon if there’s anything else that we can do for you.
New vehicle purchase
by Rick on 01/03/2021The purchase was excruciating. I was told it would take an hour. I was there for 3 hours. The left side mirror was warped. Prior to leaving I was asked to go to the service department and they would take care of mirror. That was another… hour then they asked me to come back another day. They indicated I would be in and out quickly. I was there for 3.5 hours and still didn’t get the mirror fixed. I had solutions however that’s not they way they do things. I still don’t have the mirror fixed. I was told not to leap the truck out in the rain because water will get in the door. It looks like I’m going have to order the mirrors myself and install them. They did everything they could to sell the vehicle and that’s it. There’s also paper work I’ve asked for and never received i.e. the actual sticker cost. Never againThank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Fernando Ruiz, Service Manager, (505) 366-2950
Ram 1500
Jeep Gladiator
Jeep Wrangler
Jeep Cherokee
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Fernando Ruiz, Service Manager, (505) 366-2950
by Brian Sweeny on 01/28/2021