Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Customer Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Review type:
Excellent Service
by Excellent service on 08/01/2020After so many months of incorrect diagnoses from other repair places, LHM was able to service my vehicle correctly and in a timely manner! Thx ti Velvet Farra, my consult, she was so amazing and informative to exactly what was going on! I… knew i could immediately trust her! She gave me the confidence to move forward with your tech team and was very supportive! I cant thank her enough! Ty so much for all your help and most importantly honesty!Spectacular service
by Krysten on 08/01/2020Larry H Miller provided exquisite service. They worked quickly and efficiently. They were kind and friendly towards everyone.Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
Customer Service
by Not sure on 08/01/2020I would like to Thank Miles in the service dept, for his Great Delivery of Customer Service. Despite being short staffed and busy. I would recommend and for sure return to that location because of Miles's sincerity.Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
Baca 3500 Ram
by Mark Baca on 07/31/2020Thank you for doing all you can making this experience quick easy and painlessThanks for your wonderful review. We hope to work with you again soon!
Service was good, but....
by Xxx on 07/30/2020I dropped my vehicle off at 3pm. By noon the next day no one had called to give me an update. Between noon and 5 I called 5 times and never got a response. Finally, Howard called and explained the issues and apologized for not calling. It… was not his account to start with. After getting home I realized that whoever worked on my car for white deodorant on my brand new black cloth seats. It won’t come out. Aside from that it was fine.Thank you for that review! It’s good to see that your overall experience with us was a positive one. If you have any questions or concerns about your visit, don’t hesitate to let us know!
Great customer service
by Jami Freeman on 07/30/2020Howard makes coming to have your car maintenance a pleasure.Thanks for the great positive review! Come back again soon if there's anything we can assist you with.
Great service
by Ahjhai on 07/30/2020Went in for a tire repair and other service was originally quoted over $100 but when all work was completed had a charge of $34. The service tech Daniel was very helpful, efficient and informative. Great customer service from the whole… service center staff. I will definitely be back for any other vehicle repair.Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon!
Oil change
by David on 07/30/2020Staff would not use masks. Kept coming up to me with no mask. Getting in and out of my car with no mask. Said it would take two hours for an oil change with an appointment. It took 6 hours and 43 minutes. Then the engine light was on. Oil… spilled from filling smelling up the van. Would never go back.Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Fernando Ruiz, Service Manager, (505) 366-2950
Dissatisfied / disorganized
by Service dept on 07/30/2020I have taken my car in 2 sperate times and the issue with my car still has not been fixed. Instead they have sold me 3 oil changes and I had to pay $200 a decuctable for them to take a look at my car. My check engine light was on, my car… didn't want to turn on,& I have a bad rattling sound underneath. They replaced a exhaust valve and told me to return when I had no gas so they can complete a flush.?? The tank was less than a quarter tank Wich made no sense. I was rushed to pick up my car. I was dismissed like a dead chicken on the side of the road. The other issues still not fixed. This is supposed to be a certified technician working on my car and they do not know what is wronged with it?? so now I have to go back somewhere and pay another $200, wait all day even though I had an appointment at 8am. And still have issues. This is the worst dealership I have ever come across. My car is still having issues not wanting to start, and a loud noise under the car.. I feel so embarrassed to drive it. I never received a call from the advisor about my vehicle.. instead ask my to fill out a perfect survey. I don't think so. Dumbfounded..Hello there, thank you for taking the time to leave a review. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Fernando Ruiz, Service Manager, (505) 366-2950
Larry H Miller
by Christeen Codini on 07/29/2020I was looking to downsize from a van, but I wasn't sure what I wanted. We looked at and test drove a few before making a decision. I didn't feel any expectation from Santiago. When I made my choice, they were incredibly fast at getting my… paperwork completed.Thank you for taking the time to review us! We hope you will continue to come to see us in the future!
Bad Service
by Kelly Sinclair on 07/29/2020Took my Jeep Rubicon in for service. Was told a needed part was on back order 6 to 8 weeks out. I had to call Jeep myself to get the part expedited. Service Rep Brandon was no help at all. Let several messages on his voice mail asking for a… call back. Didn’t return any of my calls. Will be switching dealerships or service. This is the second time I have had problems with the service dept. I have bought 2 new Jeep Rubicons form Larry H Miller. In the future I will be going to a different dealership for both sales and service.Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Fernando Ruiz, Service Manager, (505) 366-2950
Great customer service
by Stephanie Conrad on 07/29/2020They worked hard to fix my car in a timely manner. They did offer other services but did not push them, which was awesome!Safety Issue
by Critical Safety Error on 07/29/2020I had my Jeep Wrangler worked on for an issue with the breaks.Upon receiving my vehicle, I noticed immediately when I began driving that the break pedal was very boggy. I turned around and brought it back. Apparently the technician did not… tighten the screws causing a major loss of pressure. I am disappointed that the technician made this error because I could have easily wrecked driving off the lot with defective breaks. I’m very disappointed and believe the technician requires more training and/or quality control of their work to ensure that he does not make another critical safety error as this one. Thankfully I was not involved in an accident otherwise I would pursue legal action against Larry H. Miller. Please ensure that your technicians have adequate training and ensure that a culture of safety exists. Thank you.Thank you for reaching out. It is unfortunate to see that you are not fully satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Fernando Ruiz, Service Manager, (505) 366-2950
Satisfied
by good on 07/29/2020Good service wait time was not bad customer service was good i waa satisfiedQuality Service from LHM
by John on 07/29/2020Howard Courtney, LHM Service Adviser, does a good job explaining issues and keeping on touch with his customers.Vehicle maintenance
by Tag on 06/28/2020Ed was excellent. Kept me informed of vehicle progress. Got me a dealership vehicle to us. Great guy.Thanks for the great positive review! Come back again soon if there's anything we can assist you with.
Never going back for service
by Not coming back on 06/14/2020updated 06/23/2020I unfortunately had to have my Jeep towed because a transmission line blew out. The service advisor treated me like I didn’t know what I was talking about and basically hurried me out of the office-they were not busy. He didn’t even take… down my name or number or write down my concerns. We had to leave the Jeep there and had no idea when and if it would be fixed. I felt I was treated this way because I am female. My husband had to come down and find out what was going on. The service advisor walked away when my husband let him know he was upset for treating me that way. We need up having to get in touch with the general manager to help us. We finally had to file with the better business bureau for help. Finally we were able to get a rental car and have my Jeep fixed. I normally go to Santa Fe Jeep and am never treated like this. I will never recommend my friends or family to purchase vehicles here or use their service department. Especially my female friends.Made it very easy
by John on 06/19/2020Leaaeed a new Jeep in April. Did everything online and on the phone. Best part wss when Brandon brought my new Jeep to me and picked up my trade. Could not have been easier. Got a grest deal. ThanksHello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Brian Sweeney, General ManagerÂ
Repairs. On truck
by Debbie on 06/16/2020He was very fast on getting my overall problems with my truck I just boughtThanks for your wonderful review. We hope to work with you again soon! - Brian Sweeney, General ManagerÂ
Vehicle maintenance
by Truck maintenance on 06/15/2020Excellent customer service. My truck was ready in a timely manner. Ed kept me informed of the status of my truck th broughtout the day.Thanks for your wonderful review. We hope to work with you again soon! - Brian Sweeney, General ManagerÂ
Poor Experience at Service Department
by P Jaramillo on 06/15/2020Took my truck in to have the oil changed and tires rotated this past Friday! Had a 8:45AM appointment. Got there early at around 8:20AM. Waited for over 2 hours and after asking how much longer had to leave and have someone come get me to… make another appointment. Called me 20 after I left to say it was completed. Got back and truck was parked out front with the plastic protective cover from the seat hanging out the door, and dirty plastic floor mats still in my truck. No cleaning or sanitizing done! Also they did not rotate my tires either!! Just bad experience all the way around!Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Fernando Ruiz, Service Manager, (505) 366-2950
Ram 1500
Jeep Gladiator
Jeep Wrangler
Jeep Cherokee
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.
by Brian Sweeney on 08/04/2020