Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Customer Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Review type:
Why this dealership has no customer service skills
by Mongo mad on 08/20/2020why is it that every time I go to this dealership for simple vehicle service I leave angry over poor service poor scheduling that wastes most of my day and then getting Nothing but excuses and staff blaming these issues on computer… programming and then having service supervisor dismiss the customers and walk off instead of having a discussion as to why the customer was told one time frame and then when that was changed the customer was never told about a longer time frame wasting the customers time and day and letting the customer leave angry which is the usual treatment from this dealership off of Wyoming ave in Albuquerque NM. Catch a clue get your act together or you will lose more than just my business you will lose others3 hours for a oil change
by Joshua Herrera on 08/19/2020I drive 2.5 hours and took the day off from work to come have a weird noise checked out and to get a oil change. Only to be treated horrible by Brandon (service advisor) who told me he would not be able to look at my truck because I didn’t… have a appointment Tuesday-Friday. He then said I had to make another appointment so they can look at my truck. Again that’s why I made a appointment for Monday 8/17 @ 11:45 and took off so they could have it looked at after he said I was late for my appointment when in fact I got there 10 min before @ 10:35am. So after 2 hours of waiting for a update of some sort. (For a OIL CHANGE) I walked up again to ask him if he had a ETA..... only to be looked at like I was stupid and had to tell him who I am and what my truck is. Like he had forgotten the whole time. Only to be told it looks like another 45min to a hour??? 3 hours for a OIL CHANGE?? I mean this is ridiculous.... and I still have to come back..... I have other things I could be doing then sitting in the lobby watching a TV. When I drive down to ABQ I try to make a full day out of it and now half the time I am just sitting here in the lobby. I could have done half of my errands, I asked if they had a rental or if the shuttle could take me to the mall to be told no. I mean I spent 70k here for my truck to be treated like this..... what a JOKE.... but you know what go outside and walk around in 100 heat and they sure are wanting to jump on you about getting another car.... should be a through and through experience, this is the first time I am having my truck serviced and if it doesn’t change by my next visit I will definitely not be returning. Brandon the service guy needs a Attitude check... I do not want him to help me again. If he was my employee and treated a customer/guest like that he would be facing some serious issues. No only to mention he spoke to me like that in front of other guests that were there. I hope to get a call from the service manager to discuss this.It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. - Fernando Ruiz, Service Manager, (505) 366-2950
:-(
by Shues on 08/17/2020Had an appt for 1:30. Went to go check to see what was taking so long after being there for almost 2 hours and they hadn't even started on my car yet. I left with no oil change. I'm not sure if I'll ever go back. Oil changes here take way… longer than they should.It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything we could have done to improve your wait, feel free to give me a call as we’re always looking for ways to improve our service experience. I hope to hear from you soon. - Fernando Ruiz, Service Manager, (505) 366-2950
Excellent Service!
by Ed was technician on 08/14/2020I had a wonderful experience thank you.Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!
Excellent and friendly staff
by PB on 08/16/2020Sales staff is friendly eager to help with what I was looking for. This is the 3rd vertical I have purchased from Larry H Miller Chrysler Jeep, I will keep going back as long as the staff is courteous.Thank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!
Express service Dept.
by Quality express service Dept on 08/15/2020I received fast,courteous, high quality care with no problems!My service Rep Alex Scogin was wonderful to deal withThank you for taking the time to review us! We hope you will continue to come to see us in the future!
Jeep Patriot Repairs
by Jeep Repairs on 08/15/2020Staff were friendly. Communication was okay. I was informed that my car was ready at almost 5 pm and the service center closed at 6 pm. I live in Rio Rancho and barely made it on time to pick up my vehicle. A time frame would have been… appreciated so that I could have planned accordingly. At the end of the day, my Jeep was repaired and that’s what matters.Thanks for the great positive review! Come back again soon if there's anything we can assist you with.
Scheduled Maintenance
by Ronnie on 08/15/2020overall exercise was good, wait time was over 3 hours but understandable due to current pandemic.They need a female tech
by ehaynes5884 on 08/11/2020It is proven that certain pitch sounds are hard for men to hear. Part of my maintenance issues did not get resolved b/c the tech could not hear what I did.Hey there, if you'd like to reach out to me we can discuss this situation further and get to the bottom of this. Thanks! - Fernando Ruiz, Service Manager, (505) 366-2950
Service Appointment
by John A on 08/09/2020I brought my vehicle in for service on 5-Aug-20. This was my first service appointment after COVID changed everything and fully expected to be there most of the as others were there doing the same as me and that’s just fine. The service… here blew me away. They were extremely busy but every single employee went out of there way to say hello or ask if I was okay etc. This wasn’t always the case with this location but the change was instantly noticeable. Considering the amount of other vehicles there, mine was in and out under the time quoted to me and my advisor was great. Why drive to the other side of town when I now have a place close by with this kind of service? Keep it up Larry H. Miller.Thanks for this wonderful review! Should you need anything else, please let us know. - Brian Sweeney, General Manager
Quick Lane
by LHM on 08/08/2020Took my 2020 Ram in for her first oil change. Used the new check-in process and everything went very well. Notifications came to my phone telling my the progress on my truck. Good addition! Great job by the staff as well!Thanks for coming to see us! We are happy to see that you enjoyed your visit to our dealership. - Brian Sweeney, General Manager
Vehicle Service
by JD Lujan on 08/07/2020Had my 2019 Ram truck serviced on 8/6/20. Was very happy with the customer service and the time it took to get it done.Thanks for coming to see us! Have a great day! - Brian Sweeney, General Manager
My Jeep repair
by Jeff on 08/07/2020Took my Jeep in for an engine light. They diagnosed the problem and I needed some work on the. car to repair. They called to explain the problem and get an Okay to perform the work. I gave them the Okay and they had it done later in the… day. Very pleased with their workThanks for the review! We appreciate your support. - Brian Sweeney, General Manager
good job
by Brian Durand on 08/06/2020The last few times we've have taken our vehicle the service was friendly,helpful and the technician explained everything that was done to vehicle with some helpful information. We used to take our vehicle to melloy dodge on the westside but… did get the same service as we did here. We will continue bringing our vehicle back for service when needed because of your expertise and excellent service.Thank you for coming to see us! We truly appreciate your support. Should you need anything else, please let us know. - Brian Sweeney, General Manager
Oil change
by Oil change on 08/06/2020Service is good. Price is reasonable. Service techs attentive and friendly.Thanks for coming to see us! We appreciate your review!
Poor service
by Glenn Kelsey on 08/05/2020Long wait and had to keep checking on my vehicle status. Not very friendly. What was suppose to be two and a half hours according to my appointment time turned into four hours. Very poor serviceHello Glenn, it’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. - Fernando Ruiz, Service Manager, (505) 366-2950
Great service
by Steve cito on 08/04/2020Great service writer and service. I have experienced Lexus service for 20 years which is unbelievable. This is on par with lexusAverage Ram Dealership
by Joe Young on 08/04/2020I have learned not to expect much from Ram dealerships, and this one is no exception. Went to the service department for a "check engine" light, was told I needed a very expensive repair. I asked what caused the problem and the answer I… received was vague and the service rep was impatient and tried to push me out the door (not literally to be fair). They also told me the shuttle was "unavailable" despite me paying multiple thousands of dollars for the repair. On the good side, they did fix the problem, and the repair came with a two year warranty. But I wonder if I paid more than I needed to. I gave an average rating because sadly, this is not the worst Ram dealer I have dealt with.Hello, it is unfortunate to see that you are not satisfied with our dealership. I would appreciate the opportunity to learn the details of your experience. Please contact me at your convenience so that I can be of further assistance. - Fernando Ruiz, Service Manager, (505) 366-2950
Recall service
by Airbag recall on 08/03/2020Needed to take my Jeep in for a recall on the airbags. Worked with Howard at LArry Miller to schedule and complete the service. He did a great job, was professional and courteous. Would definitely work with him again for future service… needsThank you for choosing our dealership! Our team was happy to assist you however possible. Come back soon if there’s anything else we can do for you in the future!
Not impressed
by Bryan on 08/03/2020Came in for a battery check, with appointment. An hour and a half later I was told my battery was bad. Service rep was short and rude and kept interrupting me when I asked about the 3 year battery replacement warranty. Overall, terrible… experience.Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Fernando Ruiz, Service Manager, (505) 366-2950
Vehicle Purchase
by Roy McClellan on 08/02/2020Great service and very helpful.Thank you for taking the time to review us! We hope you will continue to come to see us in the future!
Ram 1500
Jeep Wrangler
Jeep Gladiator
Jeep Grand Cherokee
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Fernando Ruiz, Service Manager, (505) 366-2950
by Fernando Ruiz on 08/21/2020