Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Customer Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Albuquerque
Review type:
Experience
by Very disappointed on 09/28/2020Very disappointed in customer service, my vehicle was towed to LHM on 8/28 they stated nothing was wrong, had to take in 9/1 for same problem no response no update till I called 9/4. Very rude advisor stated they were waiting for parts it… might take weeks to get them because of pandemic. Stated he would put in a rental vehicle request but wasn't sure when it would be approved because of Labor Day weekend. Called Tuesday 9/8 was told advisor was out sick called 9/9,9/10 and advisor was still out sick and was told they couldn't do anything! Talked to David" he got me a rental in less than 5min. No word from advisor Brandon till 9/24 stating my vehicle was ready with no explanation nor information on my vehicles problem. 9/26 my vehicle left me stranded with my 6 month old baby for the SAME problem. So I really hope my experience is definitely different this time.Unnecessary Wait Time
by Joe on 09/28/2020Wait time was horrendous!! That's to put it mildly because I waited just over 4 hours to get my oil changed. My appointment was at 2 pm and I had arrived at 1:52 pm. When all was done, I left the dealership at 6:06 pm. Staff was great and… even my technician was feeling bad for me, but if you know vehicles or have done an oil change, you know it does NOT take 4 hours!!!It’s unfortunate to hear that your service experience took longer than expected. As you can imagine the world of auto-maintenance is unpredictable but we try our hardest each day to provide a quick and easy experience for our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. I hope to work with you again in the future. - Fernando Ruiz, Service Manager, (505) 366-2950
Oil change
by review on 09/28/2020Courteous and efficientThank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!
Poor Service
by Unhappy Customer on 09/27/2020The service technician never ordered my part--I waited three weeks for him to call me back as promised (he requested 7-10 days) and when I called, he lied to me about not hearing back from the parts department. I had to call several times.… Eventually I called the parts department (who was in fact very easy to get ahold of) and learned he hadn't even ordered it. A month later, I got that problem fixed, but another problem goes unresolved. I would recommend finding a repair shop that wants to do work.Hello, it is the goal of our staff to make every visit worthy of a five-star rating. It is disheartening to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please contact me so that I may be of further assistance. - Fernando Ruiz, Service Manager, (505) 366-2950
Battery
by StevenS on 09/21/2020Good effort by service personnel in spite of my driving in with a battery issue and having not made an appointment; they dove right into the project right away and got it done as quickly as possible.Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon!
Customer Service
by Customer Service on 09/18/2020Randy made a questionable situation much better. I sent an email earlier outlining the actions he took to make us satisfiedThank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon!
Repair
by Roberta Valdez on 09/18/2020Howard took very good care of all repairs and kept me informedHello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road.
Service
by Karen Fuentes on 09/17/2020It took days calling to get through to make an appointment, I had to call sales and the nice gentleman took my number and had someone call me back, who then alerted the receptionist to answer the phone, not a pleasant experience. She said… it would be 2 to 3 hours for an oil change with an appointment, which is ridiculous. So I just went in and sat for 2 1/2 hours.It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. - Fernando Ruiz, Service Manager, (505) 366-2950
Not great
by cranky wrangler on 09/17/2020The guy checking me in told me it would be 2 hours.. i get it, covid, whatever.. 4 hours later I left. I specifically asked that they rotate in my spare and removed my bike rack in their bay so they could do so and they didn't. Everyone is… nice enough I always went there for the 3 change deal because I thought the wash and tire rotation made it worth it. I wont return. They didn't wash it and they didn't put my spare in the rotation.. pretty dissapointed with my 4 hour oil. Not to mention it always takes forever, even before covid. It was my last of the 3 oil changes. Thank goodness.Hello, we strive to make every visit worthy of a five-star rating. It is unfortunate that your experience fell short of that standard. Please feel free to give me a call with any questions or concerns that I may address. - Fernando Ruiz, Service Manager, (505) 366-2950
Mediocre service
by LCDM on 09/14/2020The vehicle was brought in for an oil change. Upon completion of the job, I picked up the vehicle and little dialogue with the service advisor. An email of the service performed was sent to me. Oh well, so so service gets a so so rating.Thank you for your review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. - Fernando Ruiz, Service Manager, (505) 366-2950
Auto maintenance
by Ok on 09/11/2020Excellent service and follow upThank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.
Yearly truck maintenance
by Jen on 09/09/2020The over all experience was fine. They did everything that I requested and it was done in a timely manner.Thanks for that positive review. Come back again soon if there’s anything else we can do for you or your vehicle!
Oil change appointments
by Deborah W on 09/06/2020I had an appointment scheduled for 10am to have an oil change. The first person i encountered said i didn't have any more of the oil changes left that came as part of my new jeep purchase. I reminded him that i still had three oil changes… left and he needed to look again. He did find them and i proceeded inside to wait. After being there 2 1/2 hours, i asked if my vehicle would be ready soon. The service person ran to look and said "they're working on your vehicle right now, it should be ready in a few minutes". I still waited another 45 minutes before it was finished. What is the point of an appointment?It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. - Fernando Ruiz, Service Manager, (505) 366-2950
Oil change
by Oil change on 09/06/2020Efficient as alwaysThank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future.
Sales Associate
by Susan McCord on 08/31/2020My Sales Associate, Monica Jaramillo was very professional and quick to respond to all of my questions. I was very pleasured with my overall experience. This was the first new car I had purchased in New Mexico and while different from all… of my NY experiences, Monica made it a breeze. I would highly recommend dealing with her.Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
6 hour oil change as usual
by Audra williams on 08/31/2020As expected, my simple oil change and alignment took 6 hours. My appointment was at 9am and I dropped my jeep off at 8:45am. It wasn't done until 1:30pm and they knew I was waiting because I live in the country. Since I know the services… always take this long I brought my laptop so I could watch movies and camp out but it's honestly ridiculous that an oil change should ever take this long. And for a small side note, this is just about the only time that there wasn't some huuuuge foul up, or attempt to charge me for things that they already were supposed to have fixed but didnt, or some other attempts at unsavory practices, both from the services and sales departments. Make sure you know your stuff when dealing with these people.Audra, thanks for taking the time to leave your feedback. If you don't mind reaching out to me I'd like to learn more about your visit and see what we can do to make things better in the future. Thank you. - Fernando Ruiz, Service Manager, (505) 366-2950
Oil change
by Whitney on 08/26/2020I went in for a scheduled oil change. I sat there for 2.5 hours despite the appt. There were mostly elderly customers. More than half of the employees that I saw were not wearing masks, even when speaking, closely, to these elderly people.… 2.5 hour wait plus a lack of Covid precaution=a feeling of being very uncomfortable. May not go back.Hello there, thank you for taking the time to leave a review. It’s unfortunate to hear about your experience at our dealership. I’d appreciate the opportunity to better understand the situation so that I can ensure everything has been handled properly. I hope you’ll give me a call soon and we can get this sorted out together. - Fernando Ruiz, Service Manager, (505) 366-2950
Excellent service Leader
by David Adams on 08/25/2020I worked with an excellent service liaison at the Jeep dealer. I think his name was Howard Courtney. Very attentive. Kept me informed throughout the day. Also the service tech fixed the door lock and updated the radio software as… requested. Car was cleaned and in good shape on pickup.Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future!
Transmission
by Wayne Theodis on 08/23/2020My overall experience at the Larry Miller Lomas & Wyoming site was very good. My vehicle took @ a month to get fixed and the warranty on my rental ran short on time. I believe the service department could have should have been creative to… extend a used vehicle due to the excessive waiting period I was without a vehicle. Something to discuss at the monthly managers meeting moving forward.Wayne, thanks for the review. If you'd like to discuss the situation further please feel free to reach out to me directly. Thank you. - Fernando Ruiz, Service Manager, (505) 366-2950
service
by service on 08/22/2020The service has not been all that great and this time it was worse. I made an appointment for an oil change. It took 3.5 hours. I live in Santa Fe so this oil change took me 5 hours. Very bad service.It’s unfortunate to hear that your service experience took longer than expected. We try our hardest each day to provide a quick and easy visit for all of our customers. If there is anything else that we can do for you or if you have any other concerns, please give me a call and I’d be happy to assist. - Fernando Ruiz, Service Manager, (505) 366-2950
Service
by Jerry Radovich on 08/20/2020The Service Rep was very helpful and went beyond the max. Great job and keep up the good work.Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Brian Sweeney, General Manager
Ram 1500
Jeep Gladiator
Jeep Wrangler
Jeep Cherokee
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Thank you for your feedback. It’s disheartening to hear that you didn’t experience the excellent customer service we aim to provide. We would like the chance to learn more about your visit in order to help you get the answers you’re looking for and to improve the services we offer. Please give me a call at your earliest convenience and we can work together to resolve your frustrations. Thank you for your time. - Fernando Ruiz, Service Manager, (505) 366-2950
by Brian Sweeney on 10/02/2020