Lexus of Albuquerque
Customer Reviews of Lexus of Albuquerque
Review type:
A.Mansfield
Service
by Sal Felix on 03/01/2024Go see Daniel at ABQ Lexus dealer. He was able to assist me with a vehicle I was planning on purchasing. With their schedule booked, Daniel was able to get the service completed and this helped in making my purchase decision. Daniel will… find time and a solution to best meet your needs. I highly recommend him due to his professionalism and communication.Thank you for recommending Daniel at Lexus of Albuquerque! We're delighted to hear that he provided you with excellent assistance, helping you make an informed purchase decision. It's great to know that his professionalism and communication stood out during your experience. Safe travels and we appreciate your recommendation!
Key programming
by Nopedone on 02/29/2024Tech was quick.It's great to hear that the key programming service was quick and efficient. Swift and effective service is always appreciated, especially when it comes to something as essential as key programming. Thank you for choosing our services, and we're here to assist you with any future needs you may have! Safe travels!
Lexus of Albuquerque
by Peter M on 02/20/2024I booked this appointment on February 18 with Branden. He understood that we were traveling and were 3000 miles away from our normal Lexus service center in Watertown, MA. He pulled up the service history of the vehicle and recommended an… oil change and tire rotation. He had great difficulty scheduling tge appointment for February 20. We needed a loaner and he wound up counseling us to come in on the 20th as things were jammed on the 19th. He assigned a service representative, Robert Estrada to handle the appointment. On the 19th, I tried calling to see whether they could take the car on the 19th. No one answers the phone. The automated message system is a nightmare trying to leave messages for specific people. I spent 60 minutes trying to get through to Branden or Robert Estrada. When I finally got through, I was told to bring the car in, they had plenty of loaners and little service business to interfere. 3 hours later I got the automated service results. They found 7 additional items, of which 5 needed immediate attention. The total estimate had ballooned from $200 to almost $3,500. Phone calls, texts and emails to Robert Estrada went unanswered. I finally called Maria Laskaris of Lexus Watertown, MA and went through the service report and their recommendations. Each recommendation had the phrase "No history". Maria was able to look up the service history of the car and tell me that 6 of the 7 additional recommendations were unnecessary because they had previously been done. While Branden could access the service history, the tech working on the car did not bother to do so. Robert Estrada was tied up all day with an insurance adjuster. I declined 6 of the 7 recommendations and then waited to hear that the car was ready. Same problem. Unanswered calls, texts and emails to Robert Estrada. Finally, Robert called and said the car had been ready but he had been tied up. No provision for sending an automatic. Notice that the car was done. To add insult to injury, I had locked the glove compartment with the valet key which I kept. I found tge replacement cabin air filter on the seat and drove back to our Albuquerque lodging and installed it myself. It may have taken me 5 minutes to do so. It's not clear whether they charged me for labor to install a new cabin air filter I installed myself. I would not recommend this dealership to anyone.Peter, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you could kindly reach out to me using the contact information provided, I would be grateful. Thank you for your feedback, and I am anticipating the opportunity to speak with you. Pete Ponce Service Manager pponce@Group1Auto.com
Service
by Debi’sLexus on 02/18/2024Lexus was very accommodating and professional when I took my car in for service. I had issues with the car play and they helped me identify the problemWe're delighted to hear that you had a positive experience with our service at Lexus. It's great that they were able to address the issues with your carplay and provide professional assistance. We appreciate your feedback and look forward to serving you again in the future!
Service
by Abq Lexus on 02/12/2024Under difficult conditions of construction and temporary housing, the staff of Lexus Albuquerque were outstanding. Usually I'm covered by Robert Estrada but today Daniel was the best. I also like the video of the inspection. Thanks, I'll… be back.Thank you for sharing your positive experience with the staff at Lexus of Albuquerque, especially acknowledging Robert and Daniel. We're delighted to hear that they provided outstanding service even under challenging conditions. The video inspection is also appreciated. We look forward to serving you again in the future. Safe travels and we appreciate your business!
Lexus IS 350 Service
by Hunting4life on 02/10/2024Our service rep Juan Chavez was phenomenal. Juan was very helpful and his communication throughout the service was excellent. Our whole experience with Lexus of Albuquerque was great.Thank you for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Mrs. Thomas
by Tracy Thomas on 02/03/2024I have the Best service guy, Jaime Burunda! Everytime I come in for a service he is always very attentive to my needs and very professional. Excellent customer service!! 😊We're thrilled to hear that Jaime has provided you with excellent customer service and has been attentive to your needs. We appreciate your positive feedback. Thank you for choosing our dealership, and we look forward to serving you in the future!
Cassandra/Jacob
by SM Stocking on 02/02/2024Jacob was very knowledgeable, very professional and personal. He did a great job of explaining the new technology in the Lexus RX350. We’ve know Cassandra for over ten years so that speaks volumes about our interaction with her. She… always manages to make buying a car easy! Cassandra’s very knowledgeable, personable and professional as well!!😊😊It's fantastic to hear about your positive experience with Jacob and Cassandra. We're glad Jacob's knowledge and professionalism, especially in explaining the new technology in the Lexus RX350, were valuable to you. The long-standing relationship with Cassandra speaks volumes about the positive interactions over the years. Safe travels, and thank you for choosing us!
Service repair
by cd3110051 on 01/18/2024Honest and quick serviceWe are thrilled to hear that you had an honest and quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Great service dept
by lovemylexus on 01/16/2024It's not the flashy showroom. Great dealerships are built by the quality of their service/parts dept. Service advisor Robert Estrada exemplifies the excellence of that experience.We couldn't agree more! At our dealership, we believe that the foundation of greatness lies in the quality of our service and parts department. Robert, our dedicated service advisor, truly embodies the excellence that defines our customer experience. We're proud to have professionals like him contributing to the success and satisfaction of our customers. Thanks for taking the time to leave a review.
Excellent service
by No name on 01/10/2024I trust my service consultant as he has taken excellent care of my cars and me for almost 2 decades.It's fantastic to hear that your service consultant has provided excellent care for your cars and has earned your trust over almost two decades. We appreciate your loyalty and business!
Service
by PB&J NM on 01/09/2024Staff was extremely friendly and attentive to the reason for my visit. Timely completion of work with excellent accommodations for ride serviceWe are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Lexus Purchase Experience
by Legalbs on 12/30/2023I visited Lexus in Albuquerque and had an amazing experience! This was my second car purchased from this dealership and they didn’t disappoint. The sales woman we worked with was knowledgeable without being pushy and spent hours with us as… we explored and drove different vehicles. We ended up buying a 2024 RX500h hybrid and we love it!Congratulations on your new vehicle! We are thrilled to have provided you with an amazing sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Owner of Lexus RX350 luxury
by StevenS on 12/29/2023I assumed the car was looked over with a fine tooth comb. But after traveling home 200 miles. I noticed scratches on the left front fender bumper area. I’m sure they would fix this but————Thank you for bringing this to my attention. I'd like to speak with you regarding this matter. I would like an opportunity to fix this and to earn your business, please contact me at (575) 489-2300. I look forward to speaking with you. Eric Marquez Sales Manager (575) 489-2300 emarquez@Group1Auto.com
Scheduled maintenance
by mapodaca on 12/30/2023Awesome job and found me discounts so helped on pricing.We are thrilled to hear that you had an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Oil change
by Kathy Conway on 12/20/2023Oil change… as always, excellent customer service…even with the major renovations going on, customers were taken care of quickly and efficiently…snacks and drinks readily available…Daniel was his usual friendly and helpful self!Thank you Kathy for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!
Daniel Perez was the service person
by DeniseMont on 12/13/2023Daniel is an asset to Lexus. I have been taking my Lexus to the dealership for a few years. He is always helpful, responsive, professional, knowledgeable, and just over all performs excellence in all that he does for Lexus. I hope he… receives accolades and a bonus for delivering excellent service to his customers.Daniel is an incredible asset to Lexus of Albuquerque! It's always great to have someone who consistently delivers exceptional service. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Andrew is always so helpful!
by ARG0407 on 12/05/2023I brought my new RX350h in for its first oil change, my second key, and a small repair. I always work with Andrew, who always makes things so easy! I had to get a loaner, as they were keeping my vehicle overnight, and he always pulls my… vehicle up to the loaner so I can get all my necessities. Everything went so smoothly…..despite Lexus of Albuquerque being under construction. The dealership couldn’t wash my vehicle, because of the construction, yet they were giving out vouchers for a free car wash… so I appreciate that Lexus of Albuquerque tried to keep things as close to normal as they could.Despite the ongoing construction at Lexus of Albuquerque, Andrew and the team made your visit for your RX350h's service quite seamless. Andrew's efforts to assist you with the loaner and ensuring your necessities were transferred smoothly showcase excellent customer service. Even with the limitations due to construction, the dealership's offer of a free car wash voucher demonstrates our commitment to maintaining customer satisfaction. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Stellar experience
by TheoLeoWald on 12/02/2023Received excellent service from Mr Mont—the GM. His team was very helpful. We ended up buying a GX460 for our family. Highly recommend.Congratulations on your new GX460! We are thrilled that Mr. Mont provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.
Lexus Service
by Lesli Flores on 11/30/2023The team was professional and prompt!We are thrilled to hear that you had a professional and prompt experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Service Repair
by Francisco on 11/29/2023I want to start off by saying every time I go to get my car serviced… I always get viewed differently due to how young I look…. I tend to disregard any looks due to the fact that Andrew Padilla is usually always my service representative… and he is always extremely sweet and kind always make sure I understand what is going on. Yesterday I contacted Andrew due to a flat on my tire, he told me to bring it right in although he wasn’t going to be the one to check me in he would have someone look after my car and make sure everything went well. I trusted him… and everything seemed to go by smoothly I got my loaner and was on my way. Today I receive a call from Lexus and frankly I don’t even remember the guys name I just remember what he said to me as I asked him “if there was a specific time I needed to drop off the loaner and pick up my car” just to make sure it wasn’t busy or anything. He responds “well we’d like our loaner back” who responds in that manner? I honestly felt disgusted by his response and I hope I never work with that man ever again. I should of just waited for Andrew to get back but due to my flat and needing to be at work and etc… I decided to let Andrew partner me up with someone else. WORST MISTAKE EVER!
That's fantastic to hear about your positive experience with Mr. Mike at Lexus of Albuquerque! He provided excellent service by listening to your preferences and delivering exactly what you wanted and needed. Thank you for recommending us to others looking for a new luxury car. Enjoy your new ES 350!
by Sara Thurston on 05/03/2024