Hudson Honda
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Customer Reviews of Hudson Honda
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DO NOT COME HERE
by Jayden on 08/17/2025Terrible dealership. I would write 0 stars if I could. This dealership has a lack of customer service, unorganized work area, lack of leadership and literally every bad trait you can think of. I went in first day offered me 400 lease 5k… down on a 72 month finance. Next, the head manager comes out and tells use that because one of his mangers said that to us, it was no longer his problem. He then proceeds to borderline yells at us that our prices our unreasonable ( prices his own employees gave us) and offer us 480 FOR THE SAME 72 MONTH 5K DOWN FINANCE LOLLZero Transparency, Bogus Fees, and Deceptive Practices
by Kenia L on 08/17/2025I had a very disappointing experience at Hudson Honda on August 16th 2025 when shopping for a 2025 Certified Pre Owned Honda Civic Sport Sedan. Before visiting, I specifically spoke with Rosa multiple times and asked about any additional… fees I should be aware of and was explicitly told only standard DMV, state taxes, and a documentation fee and that the advertised price is for all customers and negotiable . However, when I arrived, the story was very different. Long story short the dealership presented me with two completely different quotes within 30 minutes for the exact same vehicle: * In the first proposal, they added a bogus “GLOBAL DUAL CPO” fee of $2,995, along with inflated taxes/fees over $2,400, bringing the total to more than $30,000. * In the second proposal, for the same exact car and VIN, that same “Global CPO” fee magically dropped to $745, lowering the final price by over $2,300. When I questioned the “Global Dual CPO” fee, I was told it was “to activate the certification on a certified pre owned vehicle” This is completely misleading since Honda certification should already be included in the price and not an arbitrary extra charge. To my knowledge: 1. Honda does not require or recognize a “Global Dual CPO” fee. Certification costs are built into the vehicle price, not charged separately at thousands of dollars. 2. Taxes in New Jersey are 6.625%, which on a ~$24,000–$26,000 vehicle should total ~$1,600–$1,750, not over $2,300 not even for New York Taxes. This indicates that the dealership tried to pass inflated dealer charges off as “state fees.” 3. The documentation fee of $899 is far above the average in New Jersey and appears to be an attempt at excessive profit. When I further challenged the managers explanation of the Global Dual CPO fee of $2995 he said to get the vehicle certified it’s $745 but he needs to make a profit obviously which I found completely unethical , disgusting and overall unprofessional. I was than told that the advertised price is only for customers who purchased a vehicle in the last 8 months. My sales Rep was Henry Mercado, unfortunately I can’t remember the managers name I dealt with and the person who I been in contact with via email and phone for a month now is Rosa. This dealership clearly engages in deceptive, non-transparent practices and plays games with numbers to see how much they can get out of you. Out of principle, and the lack of honesty and professionalism. I chose to walk out without purchasing. I will be contacting Honda Corporate and the New Jersey Motor Vehicle Commission to report these shady tactics. If you value honesty/transparency, clear pricing, and respectful treatment, I strongly recommend looking elsewhere and avoiding Hudson Honda at all cost.
The following reviews are more than two years old. They are not included in the overall rating.
42 reviews
cheated
by JanselG9 on 11/01/2021I have serious problems with this dealer, a year ago I got a certified 2018 CR-V, they convinced me that the vehicle only had 2 minor accidents and the result today is that it has had 5 accidents, one of them moderate.Very poor Don’t deserve 1 star
by Honda civic on 10/14/2021I was customer for 10 years. I was emailed to upgrade. First employee hit my car didn’t even ask if I was Injured they made me test drive a car only to tell me that it would be $100 more month wasted a whole hour of my time they have the… worst customer service ever they should have never sent me an email telling me I could upgrade for less money and then change their mind and then be smart about it. Brian salesperson said I guess you didn’t read the fine print. Then he said at least you got to test drive it shame on Hudson Honda They didn’t even offer to fix it They don’t deserve even 1 starDeceptive - Not professional - Not ethical
by Guny111 on 07/17/2017My car was serviced in Hudson Honda on (7/15/2017) for regular maintenance (oil, filter, differential fluid,..etc) When service work was done and my car was given back to me I realized that the bumper was broken and fog light was fallen… into the space behind bumper and right side of the bumper was not in place and hanging on one side. (When I brought my car to Hudson Honda, right side of the bumper was a little bit lose, however, there was no broken part on the bumper or fog light. After the service the loose part was totally broken and Fog light was broken and fell behind). I reported this immediately while I was there. Mr. Michael. A. (Dispatcher/shop foreman) told in a very rude manner that "You damaged your car yourself, it is not damaged here" . Then someone offered checking the pictures of the car. They looked for the pictures of my car taken when I first brought in the morning. After 10 minutes Mr. M.A. , showed me a dark picture of a car (not sure if it is mine or not) saying that "here it is" which nothing was clearly seen because we were outside under the sun and Ipad screen was shining, the picture was dark. I asked him to show me the picture inside the building because the screen was shining and I was not able to see anything under the sun. When we entered in the building the picture mysteriously disappeared. Mr. Michael asked the service staff to find the picture again. I watched them navigating through all my car's pictures and they did not find any picture showing the broken part. Mr. Michael offended me and he said that "You deleted the picture" . I didn't even touch the tablet and service staff was holding it, How can I delete remotely a picture from an iPad that someone else is holding? I was speechless and so upset against this deceptive behavior. Then I asked Mr. M.A. who is his manager. He said the manager is not in the office and will be in the office on Monday. Then the manager came(! I think his name was Victor, not sure. ). He proposed that, Hudson Honda and I should share the expense because neither me, nor service staff accepted breaking the part. Regardless of his instruction Mr. M.A. gave me an invoice quote and he shamelessly said that Hudson Honda will not be paying anything as he said before. I felt disgust and I left that place with a broken bumper because I have no trust in this dealer. I reported this issue to the Honda and waiting for a resolution.Dr. Guny, I apologize for the negative experience you encountered. Please allow me the opportunity to rectify this. I can be reached directly at (973)705-9300 extension 232. Thank you, Howard Newman Corporate Customer Relations Manager
Great service
by DannyB95 on 05/11/2017Yirko and Santiago were able to get me the Accord Sport Special Edition in the color I wanted. Santiago was very friendly and courteous. We were able to get the deal I was looking for at ease. I would recommend this dealership.Thank you so much for the kind words Danny, we really appreciate it! Howard Newman, Corporate Customer Relations Manager
Buying my Honda Pilot
by pmassoth on 05/11/2017Had such an incredible experience buying my Honda Pilot. All thanks to Vladamir Nastelon who made sure everything went nice and smooth from begining to end. From the sales person to finance to the Business manager. Thank you Weber… Gonzalez for programing our phones and helping me figure out and explaining all the features in my new car!!! We truly love it and appreciate how it all went!!!Dear Customer, We hope you are enjoying your new Pilot! Thank you so much for taking a moment to leave your team a positive review. Howard Newman, Corporate Customer Relations Manager
Leased a 2017 Honda Accord EX
by abhorton21 on 05/03/2017I've never had a better car buying experience! Everyone at this dealership was beyond helpful especially Vladimir, Victor, Josh and Anthony! They helped me get into the car I really wanted for a great price and at no point did I ever feel… pressured. The entire process was quick and easy and I left with so much knowledge about my new car. I'll definitely be coming back for my next car and referring all of my friends. Hudson Honda is the best Honda dealership in NJ hands down!Dear Customer, Providing our guests with the vehicle that best suits their needs along with a great deal is our ultimate goal. Thank you for the kind words as well as the recommendation. Thank you, Howard Newman Corporate Customer Relations Manager
I am very satisfied because MS. YANET GARCIA
by MehmetGencalp on 04/30/2017I am very satisfied because MS. YANET GARCIA took care of me yesterday and she was so kind,experienced and helpful. She answered all of my questions gladly and she helped me a lot to to clarify the cases that i was worrying about it. I… have an amazing Honda Accord now and i will recommend her and Hudson Honda to anyone who wants to buy a car.Dear Customer, Congratulations on your new Accord. Thank you for taking a moment to acknowledge Yanet's effort to provide you with the best customer service. We really appreciate it! Thank you, Howard Newman Corporate Customer Relations Manager
2017 Accord EXL Sedan Nav/Sensing Purchas
by BobHopson on 05/01/2017Overall a very pleasant experience compared to 9 other Honda area dealers. I received the exact car I requested for a very good price. No gimmicks or hassle. Nate, Eric, Michelle, Ron and David all did a good job throughout the buying… process. I would consider buying from Hudson Honda again.Mr. Hopson, We are so happy to hear that you had a pleasant experience with our team! Your complete satisfaction is what matters most. Thank you, Howard Newman Corporate Customer Relations Manager
CARMEN MARROQUIN & CELINES CISNEROS
by Carmen47 on 04/19/2017Both Carmen & Celines were very helpful and professional when purchasing my new 2017 CRV. They kept their word I would leave extremely happy when I left with my new car. I will recommend them to anyone else who is purchasing a new Honda.Dear Customer, Congratulations on your brand new 2017 CRV!! We are so happy to hear that you had a pleasant experience with both Carmen & Celines. Thank you so much for the recommendation!! Thank you, Howard Newman Corporate Customer Relations Manager
Lucia (sales) was amazing!
by MabelMarin on 04/12/2017I had a great experience getting my 2017 Accord. Lucia helped me through the entire process and got me exactly what I wanted. The rest of the staff was also great. I would definitely recommend Hudson Honda to anyone.Ms. Marin, Congratulations on your brand new 2017 Accord. Providing our guests with the car of their choice along with a pleasant experience is our ultimate goal. We are so happy to hear that we were successful in this regard. Thank you for the positive review!! Thank you, Howard Newman Corporate Customer Relations Manager
JESUS!!!!
by MaroonCvic on 04/02/2017Today was my first time in Hudson Honda (west. New York, Nj) and I must say I am beyond pleased with the service provided. Not just by the team as a whole but especially Jesus! He went above and beyond to make sure we left happy! grear… service, very detailed with each step of the process and made sure from start to finish we not only were helped, but were treated like family! I will refer Hudson Honda and jesus to everyone and anyone I know that is shopping for a car. Thank god for jesus!!Dear Customer, We are so happy to hear that your product specialist Jesus was successful in ensuring that your needs were properly taken care of from start to finish. Your complete satisfaction is what matters most! Thank you so much for the kind words. Thank you, Howard Newman Corporate Customer Relations Manager
Great experience
by ashyurek22 on 03/31/2017Ahmed was a great salesman and truly cared about helping me with getting a car. Even with horrible credit they still managed to get me a loan !!Dear Customer, We are so happy that Ahmed was successful in ensuring that your needs were properly addressed. Thank you so much for the 5 star rating! Thank you, Howard Newman Corporate Customer Relations Manager
hudson honda on west new nj
by Mally_05 on 03/11/2017updated 03/21/2017The Hudson Honda dealer at west new nj helped me find the best car and the perfect one for me the employees are really nice I feel very happy with the service and with my car crv2017Dear Customer, We hope you are enjoying your brand new 2017 CRV! Thank you so much for the positive review, we really appreciate it. Thank you, Howard Newman Corporate Customer Relations Manager
The best
by anyelfy on 01/23/2017Very good i will recommend this dealer to anyone else they are very helpful my sales manager was great nd my sale person too his name is jorge thanks guysDear Customer, Thank you so much for the kind words as well as the recommendation! Howard Newman, Corporate Customer Relations Manager
Excellent Service
by aalvarez6 on 01/20/2017I came last week to purchase a vehicle from Cairo Lopez and he was very knowledgeable about the product and very patient. He make me feel very comfortable during the whole process. Defenetly coming back again. Thank you Cairo.Dear Customer, We understand how big of a deal it is to purchase a new vehicle so patience is very important to ensure that the best decision is made. Thank you for acknowledging our effort to provide you with a comfortable experience, we really appreciate it. Thank you, Howard Newman Corporate Customer Relations Manager
Great service and very happy
by karalinda123 on 01/19/2017I recently came to the dealer with my freind that purchased a vehicle and i must say that our salesman: cairo lopez was incredible. He was very kind and knowledgeable. I will definitely recomend my freinds to come to hudson honda.Dear Customer, Thank you so much for the kind words! Howard Newman, Corporate Customer Relations Manager
Unique Experience in Hudson Honda
by name908 on 01/01/2017I purchase new Honda Accord from Hudson Honda and it was a best experience in my life. In this dealership they dont play a silly games. I came in dealership and dont have to look for the sale person. Almost immediately was approached by… Wanda Gonzalez who was very professional and was able to help me not only select the car which met my need but also my budget which was a really unique experience. I also met the general manager Vladimir who was a very nice to talked to and very experience. He helped me to select the right vehicle equipment and advice regarding the life time oil changes and VIP program. Thanks to these wonderful individuals now I have new car and the monthly payment I can afford. Vladimir and Wanda thank you very much for your help and I will recommend your dealership to all my family and friends.Jesús Tarzona and his chain of command
by Ecantos531 on 11/24/2016From the get-go Nate and Jesús were there to facilitate our car experience. I walked in and was straight to the point. Jesus understood and ran with it. He got me exactly what I wanted. He did not give me a run around like most salesperson… do. It was a straight forward and simple experience. I also appreciate how Jesus and his managers took the time to sit down with us and address any of our concerns. I give them a 5*+. Thanks Jesus, Eli's and Yirko.Thank you Manny
by SantiagoP on 09/29/2016We are really happy with our new purchase, thank you Manny For all your help we have a great experience, thank you for guiding us Step-by-step. wish all the sales person are like you, I will recommend anyone to go there and ask for Manny he… will help you and make you feel like family, also thank you Anthony for helping us to.
About our dealership
Hi, we're disappointed to hear of the negative experience you had at our location. We hope you are willing to give us another chance. Please reach out to us at (201) 868-9500 so we can work towards a resolution.
by Aria Scott on 10/18/2021