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Customer Reviews of Mercedes-Benz of Caldwell

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73 sales reviews
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  • review

    5 out of 5 starsby javiergarcia on 11/21/2018

    Great salesperson. Has always treated my family and I with great respect. I would recommend Sean to all my friends and family.

  • The best customer service

    5 out of 5 starsby Carmen on 11/17/2018

    You have an excellent team, starting with your sales consultant, Jim Sangemino. He was very knowledgeable and informative about the vehicles I was interested in. Jim and Eric made a lasting impression on my first visit two years ago when I leased my first Mercedes Benz. I left the showroom with the car of my dream because of them. I was ready for another car last week and without hesitation I called Jim for an appointment to see the new line-up. I moved to Flemington last year and I still came back to Caldwell due to your wonderful sales consultant and customer service. When Eric is finish walking you through the technology in your car you are confident about operating your vehicle. I have told several of my friends to go to Mercedes-Benz of Caldwell for the best experience when purchasing a car

  • Great

    5 out of 5 starsby Great on 10/31/2018

    No hassle and professional. Achieved the monthly payment.

  • Sales and service are second to none

    5 out of 5 starsby Dan on 09/19/2018

    I decided to purchase my vehicle from this dealership because of the exceptional service I receive on my current Mercedes CLS550. Franca is service is great and Sean in sales is excellent. No one should go anywhere else!!

  • Ms

    5 out of 5 starsby Angela on 09/15/2018

    Pleasant working with Anthony Amelia

  • wonderful service and staff

    5 out of 5 starsby dhoff on 09/14/2018

    In 2016,leased a C-class from Ray Catena in Edison. After the purchase, the sales person accidentally sent me an email (reply all) boasting about how I paid full price to her manager. As a result, I told my wife that I so deceived by the sales person that at the end of the lease we will find another company luxury automobile to lease. A friend recommended to me MB of Caldwell as a car dealer that treats their customers with respect and dignity. I met Marline Wester in June of 2018. After meeting Mrs. Wester and the way she treated and talked to me restored my faith in Mercedes Benz products. As of Tuesday, I leased 2018 GLE and although I'm paying more....the customer service facilitated by Camilla (sales person) and Michael Mutter (sales manager) was worth EVERY penny. I felt respected and important from all at MB of Caldwell to whom I came into contact with. Thank you Marline Wester and the staff of Mercedes Benz Caldwell in exceeding my expectations in providing a wonderful and pleasant car buying experience. I am extremely grateful for your existence. Respectfully, Derrick H

  • Exceptional Service

    5 out of 5 starsby ddebrat24 on 09/12/2018

    I highly recommend this dealership. Everyone is very friendly and my salesperson, Brandon, was exceptionally helpful in my decision to Lease, as was the sales manager. The young man, Eric, who teaches you the ins and outs of the car is excellent! Overall, a great experience and I will be sending referrals.
  • E3004W

    5 out of 5 starsby Edmunds on 08/10/2018
    updated 08/15/2018

    I had a great experience; everything was explain was given different options on finance and lease options.
  • Smooth

    5 out of 5 starsby Yariv on 07/19/2018

    Amazing service, process went smooth, Salesman was amazing.
  • Outstanding

    5 out of 5 starsby MarySorrenti on 07/13/2018

    Andrew Franco and Darren Maynard were exceptional. Great experience.
  • Mikes the Best

    5 out of 5 starsby kathybq on 07/04/2018
    updated 07/13/2018

    This is our sixth MB from this dealership and the fourth with Mike Fumai. He makes the process painless, and almost enjoyable.
  • White Glove Service

    5 out of 5 starsby NJ_Satisfied on 06/09/2018
    updated 06/15/2018

    This is my third purchase from this dealership. Each experience has been excellent each step of the way without exception. From sales to finance to delivery to service! Not sure if all MB dealerships operate the same way but guess Ill never know because I dont plan on switching. Great Job MB of Caldwell
  • Having Fun Spending $$$$

    5 out of 5 starsby Louisamae on 06/06/2018
    updated 06/15/2018

    Dealing with the salesman, manager and the final deal maker became an instant, perfect package put together just for me!
  • My dealing with Mercedes of Cadwell

    5 out of 5 starsby arnie3030 on 06/07/2018
    updated 06/15/2018

    I enjoyed my time getting a new lease from Mercedes. My new sales person was much more professional than my last one and totally enjoyed dealing with him
  • xxxx

    4 out of 5 starsby Srharwood on 06/08/2018

    Should have given me more credit on the trade in.
  • Great Service

    5 out of 5 starsby Carross on 04/25/2018

    I had previously leased two Cars from a large Dealership in Bergen County. When this lease was up I was surprised how much higher the new prices being quoted there were. I found out that the salesman I had been dealing with ( Brandon Manerkersky)was now at the Caldwell Dealership. I drove down and negotiated a very satisfactory deal shortly thereafter.
  • Lease of MB Sedan

    5 out of 5 starsby Czambrano on 04/19/2018

    Camila, my sales rep was absolutely incredible. She not only helped me get a car that I am in love with but helped me to get a deal and payment conducive to my lifestyle and budget. She was super personable and made the experience so much easier because she really showed an interest in helping me. She wasnt that kind of salesly car saleswoman rather someone who really showed an interest in my needs.
  • 2018 GLA 250

    5 out of 5 starsby NMatari on 03/27/2018
    updated 04/05/2018

    What an amazing experience! Sean was thorough and knowledgeable! He always followed through and followed up with me several times to make sure everything was going well with my new lease! My experience was wonderful with Sean and every one at the dealership!
  • Mercedes Benz of Caldwell

    5 out of 5 starsby Jalmonte0586 on 03/28/2018
    updated 04/05/2018

    Camila was great! She was very nice and attentive. Made my experience delightful and smooth. Thank you again for all your help! Will definitely recommend her to friends and family!
  • New Mercedes

    5 out of 5 starsby jamesro1 on 04/03/2018

    Just took delivery of my second car from Caldwell Mercedes. They are now my go to dealership. I am recommending them to all of my friends and family. Thanks guys.
  • returning customer

    5 out of 5 starsby my300benz on 03/27/2018

    My wife and i were customers of Globe Mercedes for over 15 years. In 2015 when our current lease was up, going into another E class was our intention. Unfortunally that did not happen. The sales person that i was dealing with at the time irked me with his nonchalant attitude. So needless to say we went to another dealership. Fast forward 3 yrs. to 2018 A soon as my wife and i entered Mercedes of Caldwell we were greeted by a mgr. and he quickly introduced us to Giancarlo. Giancarlo was very attentive, respectful, courteous and most of all..friendly. It was a pleasure dealing with him. My wife and I are now driving a new 2018 E 300 class sedan...! Giancarlo is an asset to your dealership.

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