Lincoln of Wayne
Customer Reviews of Lincoln of Wayne
Review type:
Good experience
by Mark201731 on 04/27/2018updated 05/21/2018Good service. Good communication. Overall good experience. Will recommend.Dishonest Unethical Practices
by defectlincoln on 01/18/2018[non-permissible content removed] Most unethical dealership ever dealt with. Complete [non-permissible content removed] . DO not buy CPO, they hide service records and repairs. Blame the customer when they cannot fix the problems.… Literally lied that I purposely tried to hurt their technicians by remote starting the car (not possible according to their procedures).Oil Change
by diputs88 on 11/04/2017Dealership is very courteous and mindful of attention to details.Thank you for the feedback and for the 5 Stars! We are happy to hear your Service visit with us went well... We hope to see you soon! Enjoy Life Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226
SHOULD BE CALLED [non-permissible content removed]
by DefectLincoln on 10/25/2017LOW (a most appropriate acronym) sold me a defective car and rather than help me (like they were saying to my face, again how low) they did the opposite behind my back. They completed warranty repair work and did not document the repairs.… They picked up my vehicle at my home and did not provide any paperwork and denied they completed repairs on it. They did not properly record service and warranty work and denied over and over there was a computer record of repairs (OASIS report every owner can obtain) When I would receive service records there would be complaints and fixes omitted. When I asked it be corrected it was always the record is closed out - we cannot add it now. They hide repairs and complaints this way, I would seriously think twice before purchasing anything CPO from them. They like to hide repairs and defects. -There are much more lies and parts of the story but I will only post what I can show documentation for. [HTML removed] Lincoln of Wayne promised they would do everything they could to help me with a lemon law case but when that time came it was obvious that they did exactly the opposite behind my back. They helped Ford hide their defective unsafe car and stick me and my family with it. If nothing was wrong with my car why go to such lengths to lie? From the minute we reported the problem we were looked at and treated like liars instead of customers that needed help. Worse than not helping at all Lincoln of Wayne - looked me in the eye and assured me they were doing everything they could to help me and my family. And what did I do to deserve this? I did nothing to these people but give them my business. All I wanted was a car I could drive like your other customers. Anyone whose brand new car was having problems (like mine) would be upset and want it to be fixed. I did not manufacture this car, its not my fault. If nothing was wrong (with the car as you claimed) why all the hiding and lies? What you put me and my family through over this is just wrong. Not to mention the potential safety risk. Absolutely #despicable Maybe they can pat themselves on the back for treating the customers they DONT sell defective cars to great, but I guess those of us with problems are told to part ways. As long as you profit from the sale I guess. It could have been you to pick this car off their lot, consider yourself lucky. Beware most reviews for LOW are employees, relatives, and friends. They arent all they appear to be. . [non-permissible content removed]Mrs. Moretti, I am so sorry to see that this is your position after all we have done for you. In regards to the exterior damage on your vehicle, numerous professionals have determined that this damage was caused by exterior road debris. Even in light of that I approved thousands of dollars of paint repair, part replacement, and wheel repair as a good will gesture. We had discussed that if your driving patterns didn't change we would find ourselves in the same position. There were scuff and scratch marks and rocks and pebbles all over. There aren't many vehicles in the market that are impervious to scratches and chips from excessive roads debris such as what we found evidence of on your MKC. In terms of any electrical or mechanical concerns with your vehicle, we were not the only Lincoln dealership to look into your claims. In addition to multiple Lincoln dealerships, the Certified Field Service Engineer and Lincoln Motor Company determined your vehicle did not qualify for replacement. I had even offered to simply buy your vehicle back when we originally spoke because I felt that you might be happier looking into a different model or possibly a different brand. You declined this offer. We do stand behind our vehicles and our clients. I left a message earlier - Feel free to contact me personally anytime to discuss. Peter Spina Jr- General Manager Lincoln of Wayne 973-696-9700 x 7226
Lincoln of Wayne
by Bobcoss on 09/01/2017updated 09/15/2017The pick up and delivery service was such a smooth process. Everything was done quickly and car was returned quickly after repairs were done.Lincoln of Wayne us the best!!!
by brf1734 on 06/06/2017updated 06/19/2017The pick up of my car for service and also the return when completed was very helpful as I did not have to leave work as a result.Thank you for the 5 stars and the positive review! I am so happy to hear that our team was able to assist with our Pick-Up and Delivery services. We keep an entire fleet of new model Lincolns just for this and offer it now on all 2015 Models and newer! We want owning a Lincoln to be effortless for our clients and our Sales and Service team do everything with this in mind. Enjoy Life Peter Spina J r - General Manager Lincoln of Wayne 973-696-9700 x7226
Top Notch Service
by mtmosher on 06/02/2017A real Class Act.! After years of being treated like a number from Ford dealers, I have returned to Lincoln. Not sure why I left. They really make you feel like part of the family. Perfect communication and handling of all warranty… issues that were taken care of on my MKX.We set high expectations for ourselves so its gratifying to hear you had a great experience with us. Thanks again for your business! Take care! Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Service Visit
by Irestivo on 04/25/2017updated 05/05/2017I absolutely enjoy the overall experience. The team at Lincoln makes the customer feel comfortable. They are fast and easy to deal with. Truly a great experience.We really appreciate your feedback! We hope to be of service to you again! Take care!
Happy customer
by dorenev on 04/05/2017updated 04/18/2017Prompt courteous friendly service was provided. Nick gave me frequent updates on my car status and what work needed to be done. My car is running great again. Thanks Lincoln of Wayne.We're glad to hear your vehicle is back to its optimum running condition again! Please let us know if there is anything else we can do for you. Safe travels! Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Great service
by ascimeca905 on 04/05/2017updated 04/18/2017Everyone is very nice, friendly and attentively to your concerns.We really appreciate your feedback! At Lincoln of Wayne, we value our customers and we look forward to seeing you on your next visit. Take care!
Paul Koch
by Ludwigemster on 03/15/2017updated 03/28/2017Great service - courteous and efficient - the car is as good as new - thanksIt is great to hear that everything was completed to your satisfaction. We strive to maintain excellent client relations, so please let us know if there is anything else we can do for you. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Lincoln of Wayne
by LorenP340 on 03/18/2017updated 03/28/2017Lincoln of Wayne has great service! Love my car:) I I would recommend this dealership,Referrals are the best kind of compliment! Thank you again for choosing Lincoln of Wayne for all your vehicle needs! Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Blue ribbon service
by NJ151MKC on 12/23/2016updated 01/02/2017From start to finish, excelkent customer service was provided. Thank you for the coffee and pastry.Service Review
by DLETSON on 09/02/2016Efficient and courteous staff at all levelswarranty work
by gomets2015 on 08/27/2016Excellent service, friendly and efficientQC Supervisor @ AAA
by dviera55 on 07/25/2016service is great they explain everything especially kevin and nick the cashier Barbara she so friendly and sweet keep up the good / what my car is always cleaned and washed after they service it thank you so muchYour comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
MKX Service
by fritz51 on 07/22/2016Service was completed quickly and great car wash.Thank you for the kind remarks. We're happy we could assist you with your vehicle service and get you back on the road in a timely fashion. Please come see us again soon. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
ALWAYS 5 star service!!!
by RobertM54 on 07/01/2016As ALWAYS, the service is on time and efficiently completed. Thanks so much!!Robert, thank you for the 5 star rating! We're happy your vehicle service was completed in a timely manner. We hope to serve you for many years to come. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Warranty transmission replacement, excellent service and communication
by DoctorB51 on 06/25/2016It was a total of 3 weeks. Staff provided a loaner car similar to what I'm used to driving. Kept me up to date on the progress of my car with routine calls. Very helpful and courteous. Thank uWe appreciate the feedback and are happy we could ultimately assist you with your vehicle service. If we can assist you again, please give us a call. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Great Service once again, poor sales follow up
by Jimmcg81 on 06/18/2016My experience as always was great, from the time I pulled into the service lane, till I pick up my car- you have wonderful people in your service department! Additionally this was the best car wash you have ever done in the 4 years were… brought it too you- traditionally I've passed on the car wash as its been disappointing compared to my normal car wash place. I was informed we had just gone out of warranty and with the limited miles on the car we should talk to Joe about getting an extended warranty plan. I waited 10 minutes for Joe to finish a phone call but as I had other plans I left my information for him to call me later with a few options- no issues. Joe returned my call the following day and did not have the information and started asking me for information I had provided. I found this disappointing as he failed to prep for the call- even checking your system would have provided him with the majority of the information needed. It is now 4 days since my service and 3 days since Joe promised to email me a few options - this survey request is the only email I've received from Lincoln of Wayne. We enjoy working with your service team and our sales person Wiltin but low scores for Joe Regards Jim McGinnessJim, we greatly appreciate your feedback. Thank you for the kind words about your recent service visit. If you have yet to receive the extended warranty plan options, please give me a call. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Outstanding Service
by ErickRod on 06/16/2016Hi folks, hope all is well. Once again the Lincoln of Wayne family have exceeded my expectations and I will be happy to remain a loyal client. They are always glad to assist you with any issues or concerns and provide almost immediate… services . My best, Slainte, Erick R.Erick, we are thrilled to have been able to assist you with your recent vehicle service. It makes us happy we continue to exceed your expectations for all of your vehicle needs. Thank you for being a loyal client of ours. Safe travels! Best, Peter Spina Jr - GM (973) 696-9700 x7226
Lincoln Corsair
Lincoln Nautilus
Lincoln Aviator
Thank you for the 5 stars and the positive feedback. We appreciate your support and willingness to recommend us moving forward! We feel that is the biggest compliment of all. :) Enjoy life Peter Spina Jr - General Manager 973-696-9700 x7226
by lincolnofwayne on 06/06/2018