Lincoln of Wayne
Customer Reviews of Lincoln of Wayne
Review type:
Amazing dealership
Service Review
by DLETSON on 09/02/2016Efficient and courteous staff at all levelswarranty work
by gomets2015 on 08/27/2016Excellent service, friendly and efficientQC Supervisor @ AAA
by dviera55 on 07/25/2016service is great they explain everything especially kevin and nick the cashier Barbara she so friendly and sweet keep up the good / what my car is always cleaned and washed after they service it thank you so muchMKX Service
by fritz51 on 07/22/2016Service was completed quickly and great car wash.Thank you for the kind remarks. We're happy we could assist you with your vehicle service and get you back on the road in a timely fashion. Please come see us again soon. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
ALWAYS 5 star service!!!
by RobertM54 on 07/01/2016As ALWAYS, the service is on time and efficiently completed. Thanks so much!!Robert, thank you for the 5 star rating! We're happy your vehicle service was completed in a timely manner. We hope to serve you for many years to come. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Warranty transmission replacement, excellent service and communication
by DoctorB51 on 06/25/2016It was a total of 3 weeks. Staff provided a loaner car similar to what I'm used to driving. Kept me up to date on the progress of my car with routine calls. Very helpful and courteous. Thank uWe appreciate the feedback and are happy we could ultimately assist you with your vehicle service. If we can assist you again, please give us a call. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Great Service once again, poor sales follow up
by Jimmcg81 on 06/18/2016My experience as always was great, from the time I pulled into the service lane, till I pick up my car- you have wonderful people in your service department! Additionally this was the best car wash you have ever done in the 4 years were… brought it too you- traditionally I've passed on the car wash as its been disappointing compared to my normal car wash place. I was informed we had just gone out of warranty and with the limited miles on the car we should talk to Joe about getting an extended warranty plan. I waited 10 minutes for Joe to finish a phone call but as I had other plans I left my information for him to call me later with a few options- no issues. Joe returned my call the following day and did not have the information and started asking me for information I had provided. I found this disappointing as he failed to prep for the call- even checking your system would have provided him with the majority of the information needed. It is now 4 days since my service and 3 days since Joe promised to email me a few options - this survey request is the only email I've received from Lincoln of Wayne. We enjoy working with your service team and our sales person Wiltin but low scores for Joe Regards Jim McGinnessJim, we greatly appreciate your feedback. Thank you for the kind words about your recent service visit. If you have yet to receive the extended warranty plan options, please give me a call. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Outstanding Service
by ErickRod on 06/16/2016Hi folks, hope all is well. Once again the Lincoln of Wayne family have exceeded my expectations and I will be happy to remain a loyal client. They are always glad to assist you with any issues or concerns and provide almost immediate… services . My best, Slainte, Erick R.Erick, we are thrilled to have been able to assist you with your recent vehicle service. It makes us happy we continue to exceed your expectations for all of your vehicle needs. Thank you for being a loyal client of ours. Safe travels! Best, Peter Spina Jr - GM (973) 696-9700 x7226
Beautiful showroom, clean and the sales staff were wonderful!
by CherylJ48 on 05/25/2016I purchased a 2009 Chrysler 300 from Lincoln of Wayne and couldn't be happier! They were all VERY attentive to all my concerns regarding my purchase. Very timely returning my calls, answering every question I had. I absolutely LOVE my… car and would HIGHLY RECOMMEND Lincoln of Wayne to anyone looking to purchase a car! I traveled out of state to make my purchase and it was worth every mile!! Special thanks to Chuck Schoenfeld! Great sales person! Thank you!All the above
by poneyboy1 on 05/22/2016Great people and good customer service. Got my car back with a great satisfactionWe appreciate the kind remarks. If we can assist you in any way down the road, please don't hesitate to give us a call. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Great service.
by CharlieB47 on 04/29/2016updated 05/10/2016Painless, seamless, great experience. In and out within 5 minutes, service completed, great explanation of problem and remedy.Great service
by Suzyqs87 on 04/29/2016updated 05/06/2016Was very happy that my wait time was considerably less than what I was told!mkx
by vtcc1978 on 05/03/2016Very professional, total time spent on the initial day was about 1 hour, I returned the following day with my trade in and picked up my new MKX. Total time 2 hour the second day. Great people. Maria at the front gate, Curtis my sales… rep and Joe in finance. Excellent team.Love my MKC!!
by bgbgbgbg on 05/03/2016Dorothy is the best! I was very indecisive about what to lease and she was the most patient person ever.Great service
by Frankcar on 04/30/2016Cindy. Was a great help in getting the car serviced. She is always providing a great experience when ever we bring our car in for service. The repair was good an car came back clean as new. Thanks to all.Thank you for the great feedback! We're happy everything about your vehicle service exceeded your expectations. Please let us know if we can assist you down the road. Best, Peter Spina Jr - GM (973) 696-9700 x7226
AMAZING service across the board
by happyclient176 on 04/14/2016updated 05/02/2016Everyone is so friendly and helpful and accommodating. I absolutely love bringing my car there. Cindy is extremely wonderful and i couldn't ask for better service!!Prompt can courteous service.
by gabbie77 on 04/27/2016Brought in my 2015 MKZ on Monday, April 25 for service and tire replacement. Everyone was helpful and courteous. And the service was done promptly. And my car was washed.Thank you for the great feedback. We're happy everything about your service visit went well from start to finish. We look forward to seeing you again soon! Best, Peter Spina Jr - GM (973) 696-9700 x7226
Great service, pleasure to deal with
by Jkspitz1 on 04/22/2016The staff was so helpful and made the process so easy. My repair was done perfectly. The place where I purchased the lincoln navigator tried to fix it twice and kept giving it back to me broken. I brought it to wayne lincoln, where I had… brought all of my previous lincoln vehicles, and they fixed it the first time no problem.We appreciate the great review and are happy we could assist you with the necessary repairs for your Navigator. We hope to be of service to you for years to come. Best, Peter Spina Jr - GM (973) 696-9700 x7226
Gread
by Derly17 on 04/04/2016updated 04/19/2016Everything was perfect. We purchased the MKX and our experience was excellent. Thank you for everything.Thank you for the kind words. We are happy you are loving your MKX! If you do have any questions about your new vehicle, please give us a call. Best, Peter Spina Jr - GM (973) 696-9700 x7226
Car repair and service
by JanePurdy on 04/15/2016Joe did a great repair job on the back of my car since I was hit by another driver. During the repair he noticed that I needed tires. Now have new tires and the service was also done at the same time.Thank you for the kind remarks, Jane. We are happy that Joe could assist you with all of your service needs. If we can assist you again down the road, please give us a call. Regards, Peter Spina Jr - GM (973) 696-9700 x7226
Great Service!
by nicolitaxo on 04/13/2016It was time for me to trade in my Ford Escape and I wasn't sure if I was ready to buy a new car or just lease like I have always done in the past. After finding my Lincoln MKX on Cars.com I was ready to go and see it and take it for a test… drive. I was very impressed with the customer service at Lincoln at Wayne. Buzz was the one who helped me with the car and was very patient when it came to explaining the features of the vehicle and when it came to filling out the paperwork. I would definitely recommend this dealership to anyone! I am in love with my Lincoln and I am so lucky that I found a dealership that was so welcoming and made me feel so comfortable. Buzz is the best! :)Thank you for the kind remarks. We are happy you are enjoying your new MKX and that Buzz could make the purchase process easy! If you do have any questions with your new vehicle, please don't hesitate to give us a call. Warm regards, Peter Spina Jr - GM (973) 696-9700 x7226
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Your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
by lincolnofwayne on 08/01/2016