DCH Montclair Acura
Customer Reviews of DCH Montclair Acura
Review type:
Write a review: Service
Have feedback for this dealer?Write a service review
The following reviews are more than two years old. They are not included in the overall rating.
6 service reviews
Sort by:
Flawless
by Fred Hill the best on 01/12/2021I arrived at 11 am sat with service tech immediately. We had a 5 minute conversation and my car went into the service bay.the car was serviced and washed in 1 hour and 10 minutes. Victor did exactly what he promised and you can't beat that.Great personal service, but!
by Pete on 07/23/2020Right up front Victor was aces, he knew I had to pick uo the wife in two hours from my scheduled appointment. He did everything he could visiting service 5 times. All was good except 2 hours for 12k service and a tire patch. Waiting area… helped but wife not happy.Routine Maintenance
by Jane B on 03/01/2020Satisfied with service, staff extremely helpful and courteous.Very poor quality service by ignorant staff
by firewalls on 06/20/2010I recently moved to NJ and was looking for a dealership my TSX 2008 service. I ended up with DCH Montclair Acura. Their prices are a little lower than others but the quality is worse. After every service there was some other problem. It… never felt like the service was done properly. The put in new rear break pads 4 months ago which squeek till today. They repaired one tire 4 months ago which they claim had a nail in it .... and its not fixed. I have to keep checking air pressure and keep it maintained. My advice, do not go to this dealership, their service is fake. I don't think they even have genuine Acura parts.Who's on first? llegal VINS, no responsibility for errors- Montcalir Acura
by kpking on 02/24/2008I got my very first Acura from Montclair Acura in fall 2003 and had they have provided free oil changes due to my inconvenience and I believe in dealer service.. so off I go.. Explanation: I have a 2004TSX substitute" car The big… problem is we now engage in a continuing confusion with Montclair SERVICE about WHICH TSX I have "You have 2 tsxs".. "NO I do not"... It says you do in our system I have to explain whole story to these people again... every time I deal with Acura Montclair I have to do the same.... even though they SAY this sort of robbery never happened before (then why dont they remember this one?) "We can not delete the extra one off the system" I make an appointment, show up and wait several hours for a simple 15,000 mile check (a little early on that check in) and oil service. I could not deal with this anymore I was sick of dealing with all the frustration So for the sake of my emotional well-being I walk away and FORFEIT the free services Actually- I think they count on you doing that .... If we take 2 hrs for an oil change- why will they use the coupons? Fast Forward 2/08. I have to call Montclair Acura because I find out they NEVER gave me the locking lug nut key for my car 4 years later they still have the 2 VIN numbers in the systemsaccording to them I still own 2 TSXs. I have a serious problem with this lack of service and accountability. Who has my first car, what dealings are going on? Shady and incompetent procedures with service On top of this as I am stranded on the road I ask them for the nearest Acura dealer in Manhattan-they insist repeatedly the closest one is in Brooklyn In disbelief we ask several more times- the service department insists there is no Acura Manhattan Who is on first Acura? How do we serve our customers? Make your judgment based on this account.. I have had no compensation- from anyone on this account.. Still all wrongstill nothing made right..Transmission fraud
by Jaybene on 02/28/2014updated 08/04/2025Transmission for 2003 tl recalled due to a 2nd 3rd gear defect . I purchased my vehicle with only 22k miles, gap and extended warrant. At 88k miles my car started exhibiting signs of this 2nd 3rd gear defect! Valarie from dch said my… warranty was expired and I don't qualify for recall because previous owner already had it replace! My question is if it was replaced, why wasn't I told? And why was it replaced with another defective transmission ? Gonna sue these [non-permissible content removed]!
About our dealership
Welcome to DCH Montclair Acura in Verona, New Jersey. New Jersey's #1 Volume Acura Dealer. We have a large selection of New and Certified Pre-Owned Acura Vehicles as well as many other brands. No matter if you’re driving from NYC or any of the Northern New Jersey area, you’re sure to find the vehicle of your dreams at DCH Montclair Acura. We focus on Delivering Customer Happiness Everyday!
What sets us apart
CarGurus Top Rated Dealer
Certified Dealer Rater Award
Best Dealerships to Work For
New Jersey's #1 Volume Acura Dealer
Precision Team Award 2016
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service