Honda of Toms River
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Customer Reviews of Honda of Toms River
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Bone dry service
by Rooby on 06/27/2025They wait was too long for an oil change and multi point inspection, I have a service plan as well. They gave me my car back with no washer fluid and every one acted like it was no big deal. Ive lost all trust with this Honda. What did they… do with my car for over 2 hours if the washer fluid was empty, and low tire pressure light lit up after I left and no (as promised at purchase) car wash (4 times in a row). It wasn't calibrated by Honda and then the receptionist is telling me to do it myself. The managers failed to address the blatant lie made by their own employees. They filled the form out checking the boxes that says they did the work, yet no work appears to have been performed. Makes me ill to think that they would lie and hope I wouldn't notice? I have a family member who does alot of work for Honda in another state, he's the one that recommended the 2024 Honda hrv. This handling of my service care will be shared.
The following reviews are more than two years old. They are not included in the overall rating.
18 service reviews
Great service
by Teddy on 04/21/2023Very quick and efficient Went over the whole truck after done with repair also washed truck and was out in under 90 minutes Great service from start to finishGood job
by Tm on 12/06/2022Very professional and understanding All was done quickly and efficientlyExcellent service
by Shannon on 11/12/2021Fast and efficient service!Good Guys
by Joan on 03/02/2021Fasts and informative . Good workmanship.Took my car for a service recall. Mike in service was helpful and efficient
by Robert on 02/03/2021Service department in Toms River is good and honest with servicing my vehicle.Good service.
by Butterfly on 01/28/2021Fast service. If service requires hours waiting time..please offer customers a rental if customer needs it.Great work
by Bsitler on 01/20/2021I bought my car from them 3 years ago and it was the fastest most simple experience. Fast forward to now and getting my car serviced couldn’t be more convenient. The detail service is affordable and unparalleled. Every time I get it back is… like it’s brand new. And they’re always on time!Service department
by Stephanie on 10/16/2020Tom of Honda of Tom’s River New Jersey was very helpful. Help me understand what needed to be done on my 2013 CRV. The service was done in a timely fashion. Thank you Tom.Replaced a lost fob
by Patricia Cubberly on 08/03/2020I made an appointment with the woman who answered the service call and I needed to replace a lost key for my HRV. I sat for approximately 20 minutes before Rita came out and explained that they didn’t have the electronic start fob. I… couldn’t come until Wed but at any time. She calmed an irate customer by apologizing for the mistake even though it wasn’t her fault!!Great service at Honda of Tom's River
by Ken of Manchester on 12/30/2019updated 01/06/2020Went in today with a slow leak on one of my tires. Got excellent support and troubleshooting aimed at getting the job done right and minimizing cost to me.Oil change
by Bevy Andrews on 10/09/2019The technician was very professional and did a very good jobExceptional Service
by MichaelG on 06/08/2018I went to Honda Of Toms River today to address a safety recall and get a wheel alignment. I was addressed promptly and professionally and setup with a service writer that scheduled the work. Marybeth was a pleasure to talk to and got my… car ready for service quickly. Thank you for such a nice experience today at Honda of Toms River. I also spoke to the mechanic aftewr the work was completed and once again it was a good experience. Very knowledgeable and friendly.Air Bag Recall Replacement
by nat_0414 on 05/25/2018I had a great experience at Honda of Toms River. I checked in to my appointment at 4:30 on the dot and was kindly helped by Rita. She was kind and very accommodating. I was told my car would take about an hour and a half. I walked around… the parking lot to look at the new cars and then relaxed in the lounge. No sooner than I sat down to watch the news did my phone ring. Rita let me know my car would be ready in 10 minutes. The appointment took 30 mins max and everyone was very nice.Good Sevice
by Dawnlawson on 03/27/2018Michael Ciccone was extremely helpful and took care of me in a professional and timely manner. This service department is awesome!!Great Customer Service!
by apascua1 on 08/21/2017I continue to get my car serviced at your dealerships because of people like Gabe Martins. Similar to my experience at Honda of Toms River last year, Gabe was extremely thorough and very patient. Even when I was not ready to make… decisions on the additional services he recommended. The service and consultation took all of 40 minutes. So you know, during maternity leave, because it was convenient (or so I thought) I made the mistake of going to DCH Honda of Paramus to get my car serviced. I was there with my 2 month old for a total of 3 ½ hours. This was a schedule appointment none the less. I want to let you know that I plan to only go to one of your dealers for any of my vehicle needs. Thank you again and want to let you know you have a great team!Honda Service
by alf23 on 10/21/2013updated 09/09/2025I recently had my Honda and my Dads Honda serviced at Toms River Honda. Rita couldn't have been nicer or more accommodating to me and my Dad. She worked with my insurance company that made my experience less stressful. Rita is the reason I… bought my 2014 Honda at Toms River Honda.Disgusted
by mathprof3 on 01/10/2011updated 09/09/2025On two different occasions I called Honda of TR service when the oil change sticker they placed on my window indicated that an oil change was needed. On both occasions the service department made an appt for me to drive the 10 miles from… Bayville to have my vehicle serviced. Both time, after I arrived at the service department, I was told that they would not service my vehicle, it was not yet time. They also refused to fix my indicator light that is defective. This service department is inconsiderate and in my 40 years of vehicle maintenance I have never been treated with such a total lack of work ethic or consideratiobn.Rip Off Stay Away
by Mike_Drummer on 04/07/2014updated 09/09/2025My 2004 Honda Accord EX had all the radio & climate control display lights go out in the center console for the 2nd time. The 1st time was in 2006 but Honda replaced it since it was still under warranty. I went to Toms River Honda on March… 5, 2014 to be diagnosed. They said it would cost $2,486.00 to replace the radio control unit. I then got a 2nd estimate from AAA for $986.00. I got a 3rd estimate from Joyce Honda in Denville, NJ, the dealer who replaced it in 2006. They told me there was a Class Action suit over this issue and Honda was ordered to extend the warranties on the radio control unit for 7 years. Honda Corporate made a special arrangement with the dealers to sell the part to them at cost & they were to install it w/o labor for a cost of $215.00. Why didnt Toms River Honda inform me of this? They wanted $2,486.00 to do the job. Conclusion: stay away from Toms River Honda
About our dealership
As a leading Honda dealer serving the communities of Brick, Manahawkin, Berkeley, Manchester, Jackson, and the surrounding areas, Honda of Toms River has the Honda vehicle selection, approachable sales team, and professional service department to ensure you are completely satisfied. Whether you’re new to our dealership family or you’re a satisfied returning customer, you’re guaranteed a sales process that is free of pressure and stress.
We’ve built our dealership model around our customers’ needs and desires, which is why we offer you fair prices and hassle-free negotiations. It’s also why we offer competitive prices for all trade-ins and accessible financing for all levels of credit. Apply for financing online today to find out how much you’re approved for in just a short period of time!
When it comes to servicing your vehicle at our dealership, our state-of-the-art facility has everything you could hope for. We take care of everything from oil changes and filter replacements to m
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
I would welcome the opportunity to speak more about your experience, as your satisfaction is our number one priority. If you would kindly leave your full name and contact information, I will be happy to call you at your convenience. Otherwise, please reach out directly so I can be of assistance. Tony Katawick | Service Manager (732) 349-7474 x 2106 | tkatawick@hondaoftomsriver.com
by Honda of Toms River on 07/01/2025