Douglas INFINITI
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Customer Reviews of Douglas INFINITI
Review type:
Fantastic team
by Chris E on 07/26/2025
I’m writing this review to hopefully increase this rating. I am not a normal write reviews guy but I totally disagree with the low rating. I have bought many vehicles and have never been treated as kindly and professionally for a used car… that I bought my son. Armand and Steven are great annd went out of there way to assist me. I will be going back for my next child’s car as well. Well done guys.
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The following reviews are more than two years old. They are not included in the overall rating.
125 reviews
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Professional and courteous
by Diamondsvk on 04/23/2016I purchased a CPO Q50 from Douglas Infiniti recently. The salesman, Carey Jackson was professional, courteous and made our buying experience very pleasant.Great experience
by Sired0210 on 04/12/2016I purchased a jx from a Honda dealer local to me. I contacted Douglas to have a few things checked. Alexis walked me through the process from making my appointment to setting me up with a loan car so I could get to work. She even offered… me a coupon for my first visit. The experience was definitely dealership quality and makes me comfortable with this recent purchase.What a great team & experience
by j_gersh on 03/14/2016I have bought a few cars in my day and we all know that feeling of anxiety and annoyance when getting ready to go car shopping. Just the thought of the whole process, all the people you have to deal with, and the typical frustrations in the… negotiations can make you want to just keep your current car another year. Well, to my surprise, the whole experience from start to finish was beyond my expectations at Douglas Infiniti. From the greeting when I walked in, to the straight forward but extremely nice and professional demeanor of Carey, in to the finalizing of things with Chris in finance, the team went above and beyond to make everything smooth and simple. Overall my dealings with the team was fantastic and Carey was awesome. The dealership has the process down and while keeping everything to the point, still has great customer experience and remains client and service focused. Thanks for the new wheels!Alexis handles everything!
by Black33 on 02/28/2016I call Alexis for just about everything. She has helped me with my trucks for years, parts and even helped me lease a new truck last month. I stay at Douglas because of her and have also sent several friends and coworkers to Douglas, all… who have been equally happy. Alexis is a great asset to the businessGreat reviews
by gregoryg1 on 01/25/2016I am new to town and working just down the street from douglas infinity. I wasn't sure if I should pay to bring my car to the dealer but based on Internet reviews I read, I decided to give them a try. I called and asked for Alexis. She was… very helpful in setting my appointment and was happy to provide all necessary details as I am new to the area and their process. I was very pleased with the overall experience and quality of work. I will be happy to go back to Douglas again soon.Great service
by Shawndan on 12/10/2015Alexis was great as always. She is very thorough and keeps me posted on the progress of my car service through the day. The car runs great and service is why I come backConvenient service
by Tomweinj on 11/18/2015Douglas is only a few minutes from home which makes service very convenient. I was in recently for an oil change. I needed tires and Alexis was able to arrange the repairs seamlessly. She offered me a ride home and had me picked up as… soon as my car was ready. Very simple and my car is ready for the winterGreat Dealership
by Schro70 on 11/15/2015Just purchased a QX60 from Carey Jackson. Great sales person and awesome Dealership. I highly recommend Carey and Douglas.Good experience at Douglas
by soffafa on 10/29/2015Although I haven't yet decided on my car yet, if you are looking for an Infiniti, I would recommend Marty who was great to work with. Totally relaxed and informative.QX50
by parsippany on 10/29/2015Thinking about either buying a new or used car. After shopping at the mall decided to stop by Douglas Infiniti just to look at the QX50. I only had a few minutes before I had to pick up the kids. Salesman (Marty) was very understanding and… gave me some good information in a short period of time. No pressure. If I decide to get the QX50 definitely will come back for a test drive.Great experience at Douglas
by soffafa on 10/26/2015I had a great experience at Douglas working with my salesman Marty who made me feel very comfortable during the whole buying process. Even the Mangers were nice to deal with.Great Dealership
by aanderson2 on 10/27/2015This was a very good car buying experience at Douglas Infiniti, thanks to Carey Jackson.Perfect
by sbloomb on 10/27/2015Alexis came right out to my car to greet me. I stopped by just to have my key battery replaced. She was able to replace it for me herself which took only a minute and she even had my car washed. You can't get better than that!service and sales
by rayray26 on 10/18/2015I was in for service and needed some repairs. Considering the high mileage on my car and the age of the car, I didn't know if it made sense to invest more money in the car. Alexis was considerate to my situation. She put me in touch with… the sales manager and I am in the process of buying a used Infiniti. The money I would have used in my car can now be used for a down payment. The G37 I am interested in also has a warranty which makes me feel more confident. Alexis was honest and walked me through the process. I have even more trust in her knowing she could have pressured me to fix my car but listened to my concerns instead and offered some alternatives. With her help, I am looking forward to remaining a loyal Douglas Infiniti customerService sells
by Jribo74 on 09/21/2015I had my G35 in for service. My car had 150k+ miles and while I had tried to maintain it, Alexis informed me that some major repairs were needed. The exhaust was rotting from age and the brakes and tires were also worn. Considering my… mileage and the amount needed to keep the car running, Alexis offered the suggestion of speaking with sales for a used car. I'm still working out the details with sales but I really appreciated Alexis' honesty and suggestion. I want to remain with Douglas because of their great service.Best service
by NicciM80 on 09/11/2015It is because of Alexis and the service team that I have been an Infiniti owner so long. The cars are great but service keeps them running. Alexis is professional while still being friendly. My car is always fixed quickly and the chocolate… when I pick my car up is a nice added bonusPerfect
by Rkatz75 on 08/31/2015Douglas is consistently great! I have lived in summit my whole life and Douglas is where we always buy our cars and have them serviced. It's not typical that you will find the same friendly faces at a business which is refreshing. Alexis is… great to deal with and my car is reliable which is most important. Service is quick and convenient. Alexis calls me when she says she will and really seems to go out of her way to make bringing my car in easy as possible. I don't think I would consider another car because of the great experiences I have had at Douglas so farGreat Experience
by myway233 on 08/28/2015Working with Marty was really great. He helped us and made us feel very comfortable. Got the car and deal that I wanted, so I am very happy.Great car and great service
by Ilamb on 08/16/2015updated 08/26/2015Douglas has been my service center for over 10 years. My car is older but runs like new and I attribute that to a great car and a great service team. Alexis has always treated me like family and seems concerned about making my experience… great every time I come in. After all these years, I am happy that I can rely on my car and Douglas with the help of employees like AlexisAsk for Alexis
by Loristingler on 08/12/2015My coworker recommended Douglas and told me to ask for Alexis. I was not disappointed. I have only had to have my vehicle serviced a few times and so far, so good. Alexis is friendly and knowledgable. I can clearly understand why she was… recommended. I will continue to service my car with her and my next car will be with DouglasGreat service
by Ruby80 on 07/31/2015Alexis is great! I wouldn't trust my car with anyone else. The prices are reasonable and more importantly, the quality of work is always great. I prefer bringing my car to the dealer and having worked with Alex so long I know what to expect
About our dealership
Chris E, we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you. Russ Arons Marketing Director Douglas Motors
by Russell Arons on 07/30/2025