Quality Auto Mall
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Customer Reviews of Quality Auto Mall
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116 reviews
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Great Service
by whexler on 09/22/2015updated 11/13/2015We've purchased our last 5 Ford Explorers from Quality Ford. The staff is extremely knowledgeable. The service department is thorough and prompt. We will continue to purchase our Ford Explorers from Quality Ford. It's an absolute… pleasure working with the team.Great service
by Mharney on 10/21/2015updated 11/12/2015Danny could not been nicer to deal with and was very accommodating even when having to speak to other people to verify my concerns. He was always on top of his stuff and called when there was any issueExperience Bests The Machine
by mjhrbfs20 on 10/30/2015updated 11/12/2015Early in August I had a problem starting the car after leaving it sitting for two or three days. From there it went to the battery not having enough charge to start the car two times. I brought the car in and Tom had the battery and the… alternator tested and both appeared to check OK. Two weeks ago, I experienced the same problem and brought the car in again on October 14th. This time, although the battery passed the test again, Tom Dickman had the technician replace the battery. On October 17th and 18th I drove to Boston and back with no problems and none since although, I drove the car every two days until this past Sunday. From Sunday night 10/25, through Thursday night 10/29, I did not even attempt to start the car. That is the longest time without use since May! I started the car last night with no problem at all. Only goes to show that even though the battery passed the test, experience dictated that the problem was with the capacity of the battery to hold a charge. Tom knew that replacing the battery would be the only practical solution. His knowledge and skill is something that is irreplaceable and should be acknowledged. Thanks, Tom!Great people at the service.
by Explorer2649 on 10/02/2015updated 11/09/2015Excellent staff,great service,on time. Service manager at the quick lane thumbs up.Service with a smile made me smile :)
by klperalta on 09/19/2015updated 11/05/2015I was there to service my 2014 FORD Edge. They waiting room was clean. They had my favorite Flavia coffee. The service was quick (there for 10k check up) and the representative who assisted my was professional, friendly and easy to talk… to. Karen PeraltaGreat service
by superfrank57 on 10/27/2015Check engine light appeared, called, scheduled an appointment, everything was done correctly and quickly. I have a 10 year old Freestyle and it's still running great.Great Dealer
by SGA6126 on 08/17/2015updated 10/22/2015Good customer service, good people work with you on any problem. Take care of it quick and make it right.Great service
by my_ford9608 on 10/22/2015Carlos always takes great care of my car. I can trust him and thus I drive a long distance so he can oversee the service on my car!Mr. Eliud Velez is the best!!!!
by igotanedge on 10/07/2015if you are looking for an awesome sales representative , who is honest and looks for the best car acording with your budget. Mr. Velez is the man. ford Quality Mall in Rutherford NJ route 17N is the place. this is the 3 lease and the best… deal ever.I love Quality Ford
by JN123456789 on 10/02/2015This is the third vehicle that I've purchased from Quality Ford. The process and staff were great. I am so pleased that I foresee myself purchasing my next vehicle from them as well.Outstanding service
by cmimi510 on 09/21/2015My experience at Quality Auto Mall was absolutely amazing! There's no doubt about it the car buying process is dreadful but Daniel Sanitarium was patient, helpful and understanding he definitely went above and beyond to help me in every… possible way. I would definitely be recommending you guys to everyone I know.Great Service
by phantomcop on 09/12/2015I have either purchased or leased four vehicles from your dealership since 1995. I find your service staff to be friendly and honest (Carlos Santana). Your salesperson (Danny) has helped me lease or buy three of my vehicles He is a… professionalRecall Service Repair
by Vicki5NJ on 09/11/2015Very happy with the purchase and the service commitment to keep my vehicle safe and working properly.Review
by Chief1996 on 09/04/2015The service and sales are always good. The only issue I have is trying to get in touch with a Service Person. Not good. I leave several messages, nobody "live" answers, always an answering machine. Many times, I have to call again… the following day. Calls should be answered and/or returned within a reasonable amount of time.Great Service and beyond
by robertromeo5 on 09/03/2015The gentleman fulfilled my request to upgrade my ford sync system in my 2013 escape that I hadn't brought in for an update for a couple years. Previously I had many issues with the bluetooth connection with both my iphone and samsung… phones. After the update it works like a charm. No more delay in connection and no more bugs so far. Service was also very fast.Great service
by TLFaulkner on 08/27/2015I've been to this dealership once before and when I returned for an oil change one of the service advisors remembered me by name. The service is great, the advisors take the time to explain everything thoroughly. I was excited to receive… the trial memebership with SM Radio. Thank you for a job well done!Great Service!
by Jaycasiano on 08/25/20152016 Explorer Sport- beautiful vehicle. Great service!! Danny was fantastic!Very happy with the service provided
by samsnoop4 on 08/18/2015I brought the Buick LeSabre in for an oil change and because one of the hoses for the windshield fluid was broken. I was warned that it may take some time to take care of the whole project, but fortunately it was all done in a hour. If I… brought this car to a Buick dealership, my experience would have told me that it would have taken a whole day. I got my Mercury Milan at Quality, and I trust them with my father and my cars.Fast service ever!
by agpaint on 08/08/2015updated 08/14/2015We were there for an oil change. Fast service! Great customer service!Fast easy service
by GregO5181 on 08/11/2015Getting the car serviced was as easy as just getting there. From when I walked in to when I left was just am hour, without am appointment.Repairs
by Kpletchon on 08/07/2015Was told what needed to be done and the time it would take..ready before expected thank you..I own a fusion...staff was excellent.
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