Ramsey INFINITI
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Customer Reviews of Ramsey INFINITI
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The following reviews are more than two years old. They are not included in the overall rating.
31 reviews
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No big pressure tactics here
by 3kids3 on 01/21/2014updated 08/02/2025From the moment we walked in it was a great experience. Allowed to freely look at the cars without being attacked by a sales person. They made us feel it was ok to look at the cars. Not once did I receive calls emails etc about are you… coming back? Can I sell you a car etc. ? I looked at many brands of cars and settled on the QX60. Great experience. Fair dealings.lease G25
by ami4 on 10/13/2012updated 08/02/2025I am completely satisfied with my lease options I was given great monthly rate and sales consultant and manager were amazing, I got much better rates than on Venza, you wont beleive it. Completely satisfiedGood Experience
by carshopper111 on 12/27/2013updated 08/02/2025Had a really good experience at Ramsey Infiniti. Ralph Patrick K. was the sales person we worked with. He was clear and open, providing all the options available for the Q50, the car I was interested in purchasing. I am not one to just… accept a first price. I tend to research both the cars and the dealers I am interested in to ensure that I am getting a fair price. Ralph Patrick and Ramsey Infiniti were professional. I had a G37 and was able to turn the car in early and get a new lease for the Q50, which I love! It is a big upgrade in feel and features compared to my G, and only about $30 more a month. It was a great choice for me. I made a plan to pick up my car. Having only worked with Ramsey Infiniti on the phone, I was a little leery, but the pick was easy and seamless. Exactly what we talked about on the phone was the deal I got. I actually got a few extra things such as winter mats that I did not know I was getting. All in all, it was good experience and I would recommend Ramsey Infiniti.Try somewhere else first
by aglar on 03/21/2014updated 08/02/2025I visited the dealership after talking to an internet sales rep. When I got there with my family the internet sales rep was taken out of the equation and a new sales rep was assigned to me. James. The negotiation process was not that bad,… more or less what I expected. The final price agreed was better than other dealerships I had talked to. My pain started in the delivery process. I was asked to sign a bunch of paperwork included the sign off on the delivery process (which is really supposed to be signed off after the actual delivery). -No owners manual was provided -I wasn't clearly explained the functions of the vehicle and the sales rep assumed I was tech savvy enough to figure it out myself (which I probably am, but that's not the point). The following week I got a voice mail saying that the license plates were ready to be picked up. Four days later and after a 40 min drive to the dealership, I was told that there was an issue with the VIN number and the license plates were not ready. So they just made me waste my time instead of calling ahead saying there was a delay or asking me to look for the VIN number in the vehicle and confirm with them before driving to the dealership. Of course, no apologies for this. The sales rep just said he would contact me the following business day to arrange the mailing of the plates or sending someone over to my home. After a week waiting for the call I finally called back the dealership and the person who took my call said that the plates were there but she was not instructed at all to ship them yet, but she agreed to send them immediately. All these may not sound as such a big deal, but I have dealt with luxury brands sales rep before which service and attention to detail were way way better than here. I would expect super service from a dealership that represents a luxury brand like Infiniti. I hope you have a better experience. If you care only about price, you will get a good price here, but don't expect great service.Really bad service. Don't use body Shop
by doma135 on 07/04/2012updated 08/02/2025Hit a deer with my brand new FX35. Ramsey farms out body work to [non-permissible content removed]. Had to take care elsewhere and my car had extra damage. Ramsey didn't want to know anything and even refused to help with the body shop they… sent my car to. Jeff Lucca was unresponsive. I sent a letter to manager named Frank Minervini and he never amswered. Bottom line is that you are at your own peril using this service department. They do not care.The Best Dealer that you can purchase or lease a car from. Very honest.
by ace106 on 07/10/2012updated 08/02/2025This is the 5th Infiniti that I purchased or leased from Ramsey Infiniti. My salesman Tihomir and Khalid are absolutely the best people that you can deal with. They are very honest and friendly and never pressure you into buying or leasing.… They give you all the facts and information on the car that you want and leave the decision completely to you. There are other Infiniti dealers closer to where I live, but I choose to go to Ramsey Infiniti to not only buy or lease, but to also get all my servicing done. As I said this is my 5th Infiniti all from Ramsey Infiniti and I never had a problem or complaint with them. They do exactly what they say they will do. In my opinion they are absolutely the Best...Infiniti Q50
by hubby5 on 12/24/2013updated 08/02/2025I had an excellent experience at Ramsey Infiniti. My salesperson, Matthew M. was very informative and professional in explaining the value of the available options. He made it an enjoyable and stressless experience.Great experience at Ramsey Infiniti
by joe404 on 10/11/2012updated 08/02/2025Had a great time buying my new car from Ramsey, everyone there was very friendly and welcoming. the process did not take to long and was not stressful at all.Don't trust..very rude and [violative content deleted]
by 1nf0nwer on 05/15/2011updated 08/02/2025I received fair deal over phone. i went to dealership and they won't honor the quote they gave over phone, let alone better offer. they are very rude people i ever dealt with. Save your time and don't even care to go there. I got best… possible deal from near by dealers with out any hassles and rudeness.Good deal
by sabesh1 on 11/16/2012updated 08/02/2025Had a great deal when I bought my infiniti. They gave me an excellent price for my old car.Great service
by jdamkp on 04/30/2014updated 08/02/2025Ralph K gets things done. Came in for a test drive on Saturday, picked the car up on Monday night. I knew the price and only had a little haggling to do. Everyone there is very attentive and got me in and out efficiently when picking up the… car.Exceptional service
by Renna_Edwards on 11/28/2012updated 08/02/2025Anthony O. was fantastic. He made me feel comfortable and explained the process with ease. He is a top notch sales person who takes making sure the customer leaves satisfied a top priority.Sales Experience was great
by tbad1952 on 07/29/2013updated 08/02/2025James was our salesman .... He and everyone else at this dealership was pleasant and friendly...
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