DCH Paramus Honda
Customer Reviews of DCH Paramus Honda
Review type:
Write a review: Service
17 service reviews
Sort by:
Great service!!
by Jamie A on 10/10/2023Had such a great experience at Paramus Honda! The salesman Hamad was extremely helpful and knowledgeable. Will be coming back in the future and recommending this place to all!Great Honda Service!
by Jerry on 04/27/2023Outstanding, reliable service center. Always get it right the first time. Our service advisor, Natasha, is the best!DCH Honda
by Mike R on 04/19/2023My experience with DCH has always been great. My advisor, Natasha is really a great. She listens to my concerns and give me the best options. I don't think I can go to any other Honda dealership other than DCH.Excellent
by ksbrazier on 11/13/2022Leslie was exceptional and was very communicative the entire process. he took time to consider my long standing loyalty to honda and made sure I was taken care of.Honda es lo mejor
by Dykawry Tavarez on 09/08/2022Quede encantada con la ayuda que me brindó max fleita, es un muchacho muy amable, amistoso y lo mejor es que hizo todo y más para que yo me sintiera cómoda y feliz. Gracias max por tu buena atención. Que dios te bendigaService like it used to be!
by RFWhitehill on 08/02/2022Superb, caring service. Attentive to all your needs and questions, and honest about time it takes for car Service!Honda
by Mohammad Tamimi on 04/07/2022Hamad is a top sales men. Took his time to make sure I was satisfied with my purchase. Great buying environment with alot of good deals. Thanks again.No customer service
by Fiury222 on 09/23/2021My daughter purchased a car there, whoever did the oil change didnt secure the oil lid under her car and while driving on Route 3 the lid came off, luckily she didnt get into an accident, she went to the dealer and they claim she most have… hit something and were charging her $380 to replace it, i called 3 times to be transfered by a bitter old lady they have as the operator to the manager Jose Hernandez who doesnt return phone calls, whrn i called a 4th time i was transfered to the service manager Michael Deanelis who refused to take my call and kept going back and forth with the person that answers the phone , how can you run a business like this, so if you decide to go to this dealer keep in mind that after they take your money and you walk out the door you are on your own, they dont take responsibility for their lack of self ethic, and they had the nerve to offer her a free oil change if she gave a positive reviewGreat customer service
by T on 09/20/2021Hamad is awesome, I have nothing bad to say about him he’s funny and super patient, he went above and beyond to find the hubby a car at a great price and more, Hamad kept it real during the whole process and didn’t go around in circles,… you will NOT be sorry if you go to him he will make it happen. I have a 1yr old that was ready to go he didn’t mind her screaming or mind hearing Elmo for a few hours lol 😅 or needing to use his phone charger so overall he’s great, thank you Hamad.Amazing
by Natasha on 02/23/2021My husband and i were referred to Hamad and he did such an amazing job! He made sure we was comfortable, He helped us so much. Everything came out perfect. Process was quick and made sure we left the lot with a brand new car. We had such an… amazing experience working with Hamad ! So if you ever go here i recommend going to Hamad !Went for an oil change and tire rotation. Left with a broken parking brake
by rking_consumer on 05/22/2017Went there for a tire rotation and oil change. Left with my emergency brake a loose and wobbly. At the beginning, I paid no mind to it since it wasn't too bad, however about 2 weeks later, I was able to pull the emergency brake practically… all the way up (over 12 clicks). I went back and was told that my rear caliper may be going bad. When I asked how was that possible on a car that is only 4 years old with less than 46k miles, they did not know how to respond and just said parts get old and brought up the "extended warranty" bs, which I am pretty sure still doesn't cover the caliper. Anyways, went back to try to get the problem fixed and they denied they did anything to the emergency brake, however, somehow they were able to adjust it a little. About 4 days later, the wobble and looseness came back, so its pretty obvious whatever they did was temporary. During that week, I spoke to a mechanic whom I work with and was told that they most likely hyper-extended the emergency brake whenever they parked the car or rotated tire causing a misalignment in the braking system. Went the next day to a certified mechanic, they opened up the parking brake dashboard and without me telling him anything, showed me how the braking mechanism was no longer straight, hence why it seems one caliper is acting up. That mechanic also explained how this is a standalone system and the only way it would break, being that the car is new is if either someone purposely messed with it, or if someone yanked on the emergency with brute force. It is very upsetting to know that I can't even trust mechanics over at Honda in Paramus, NJ for simple oil change and tire rotation. So much for dealership mechanics being more careful or knowledgeable than the average mechanic. They should take more responsibility for their screw-ups and be more careful with people's cars. Many people pay these cars with hard work, sweat and tears to have someone "qualified" break them for being careless.Pleasant Experience
by aabdelhadi on 12/23/2015My experience was extremely pleasant. Everything was streamlined. My sales person was knowledgeable and walked me through the process step by step. The service department was fast, courteous, and professional. My vehicle was serviced… and returned to me in time. After driving my car off of the lot, I felt the immediate difference in the vehicle performance. I will never go anywhere else for service. Honda surpassed my expectations. I would definitely recommend Paramus Honda to my friends and relatives. Thank you Mr. Deed and Mr. Laga for the extremely pleasant experience.Igor
by igorgenis on 05/30/2008My salesperson was Yury Rozenbaum. Before visiting DCH Paramus Honda dealership I went to another place but to my surprise have met sort of hostile environment. In contrary the people at DCH Paramus Honda were very friendly from the first… moment. The whole process of purchasing the vehicle went smoothly. I would certainly recommend that place to anyone to buy a car without stress and nervousness.Pretty great experience
by Cheef96 on 06/18/2019The car buying experience at DCH Paramus was easy and professional. The sales person was efficient, handling all aspects of the process quickly. The facility looks brand new and was very clean. Overall an excellent experience.Very BAD auto service
by Mo420 on 05/30/2014updated 05/02/2025Horrible service! I spent almost $5000 to fix my Honda Pilot and still they did very lousy job. Most problems in the car they cannot figure it out at first time. For same issue you have to go there multiple times. Don't be so happy to see… nice new looking building and interior. Service is not good at all at this Paramus Honda center. Don't waste your time and money for this place. In last three months I had to visist this place for four times and everytime they find different problems in the car and keep charging.No value for your time
by electro2 on 09/14/2011updated 05/02/2025We got there for our first service. The guy outside (speaks broken English- Spanish speaking) takes my car and gives me the ticket. He tells me to sit in the waiting room. I sit there for 30 minutes and got up to inquire about the progress.… They never touched my vehicle and they told me I was suppose to go to customer service. I wasted my whole 30-40 minutes doing nothing. They are not even courteous instead they started blaming me for not looking at written sign before entering the service station. I think because of the success of Honda vehicle sales, they have become so arrogant. Stay away if you can from this service station.Thank you so much for bringing this to our attention. We do pride ourselves in providing the best customer service possible and we are sorry to hear that you did not experience this. We would appreciate you contacting us at your earliest convenience in order to learn more about this. Sincerely, Brian Lam - General Manager 201-368-0180
Good Managerial Attitude
by mo420 on 05/30/2014updated 05/02/2025After explaining the service manager about my last visit and my experience he was agreed to fix my car air condition with free of charge as a courtesy since I spent almost $5000 to fix my vehicle within last couple of months for A/C and… other issues. However, since they are the expert of the Honda vehicles they should find out the problem at first time they diagnose it and need to bring it to customers attention if more repairs needed and in this case they did not. I was also told by the service manager that there is no warranty they can give which they doing it for me now as a courtesy and it may have broken down again (not sure) after 4/5 months. Since they taken care my A/C problem for now I am giving three star rating and look forward to see how long it works !Thank you for taking the time to update your feedback! Any feedback, positive or negative helps us to better serve our customers. We are happy to hear that we could resolve your issue. We take pride in our dedication to customer satisfaction. If you experience any further issues, please let us know immediately. Thank you again for your feedback, we look forward to hearing from you soon!
Thank you for taking the time to update your feedback! Any feedback, positive or negative helps us to better serve our customers. We are happy to hear that we could resolve your issue. We take pride in our dedication to customer satisfaction. If you experience any further issues, please let us know immediately. Thank you again for your feedback, we look forward to hearing from you soon!
Videos
About our dealership
DCH Paramus Honda is the flagship store of Lithia Motors, which is the 3rd largest auto group in the USA, as well as one of the top ten largest Honda dealerships in the USA. This feat was accomplished through aggressive pricing and a fanatical dedication to customer service. Our name (DCH) stands for Delivering Customer Happiness. Come experience our transparent and hassle-free experience for the sale or servicing of you vehicle.
What sets us apart
Edmunds 5 Star Dealer Award winner every year that the award has been in existance
Dealerrater Consumer Satisfaction Award winner every year that the award has been in existance
Proud sponsor of SADD (Students Against Destructive Decisions) with donations from every vehicle sold to several local High School chapters
DCH Paramus Honda is the flagship store of Lithia Motors, which is the 3rd largest auto group in the USA, as well as one of the top ten largest Honda dealerships in the USA, accomplished through aggressive pricing and dedication to customer service!
Amenities
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
Thank you for taking the time to write a review, we appreciate all feedback from our customers! I am really sorry to hear about your experience here at our Service Department Customer satisfaction is what we always strive for and we make it our number one priority, so it displeases me to hear that it was not achieved. Please contact me at cpark@dchusa.com or at 877-846-0606 at your earliest convenience so that I can make amends and hopefully restore your faith in DCH Paramus Honda. Sincerely, Chris Park
by paramushonda on 06/02/2014