Chrysler Jeep Dodge Ram of Paramus
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Customer Reviews of Chrysler Jeep Dodge Ram of Paramus
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11 service reviews
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SHADY Mechanics
by dodgedriver on 04/18/2017I brought my car into your service dept. on 03/29/17. I spoke to Alex and explained to him what my issue with the car was. I explained that even though my car was completely silent and ran perfectly smooth it turned off without warning… twice (even while driving) and the Engine light came on with a small shake right before shutting down. When I brought it in, Alex said he would take a look and let me know what he found. Same day Alex did call me back and explained that the following needed immediate attention: Hardness needed replacement, Oil Pan and one other thing I cant really remember aside from struts but that could have waited. During our conversation Alex also mentioned the above average condition of the car considering its age and mileage and even went so far to say that he wouldnt be surprised if (after applying the repair he said was urgently needed) my car didnt last me another five years (thats how good the car was maintained). So after keeping the car for 9 days I go to pick up my car since supposedly it was all fixed and tested. After paying a hefty $3800 I went to start my car and not only was there a loud metal sound banging coming from under the hood, the check engine light went right on and there was a shaking like an earthquake in my car. Obviously they took it right back apologetic and after going back and forth with them waiting on my car I was told 5hrs later that they would need to keep it cause something else went wrong, so they kept it for another 2 weeks. Saturday at roughly 2:15pm I picked it up and noticed immediately that the car wasnt right after starting it up for the first time. It suddenly sounded like a totally different engine, it was loud, clanging, sputtering . Gone was the smooth silent engine the mechanic praised me on when I brought it in. Now suddenly the mechanics are implying that its my fault and it was even suggested that I must have been driving the car this way for a long time which quite honestly, is totally irrelevant at this point, I was told that if I had the work the mechanic suggested done, Id have no more problems .Not only is the car in worst shape then when I brought it in, Im honestly afraid to drive it (let alone have my children in the car). I explained everything to them on Monday morning and requested either a refund me the money I paid and restore the car to the condition that I brought it in (Ill take it somewhere else to get fixed!) or take the car back and undo whatever it is that was done that made my car even more unstable then when I originally brought it in at no extra cost to me. I was told they would take the car back and try to fix it but Obviously I would still have to pay additional repairs. As of now, I have zero confidence in this service department and I am appalled that instead of your team owning up and correcting the mistake, turned around and tried to lay blame on me. I was told they will have management call me and speak to me but I still have not heard from them. STAY AWAY!!!!Service experience
by NavrickM on 01/12/2017updated 01/20/2017My service experience with Ralph and heather was great. No run around and no hassling. My vehicle was repaired and ready exactly when they said it would be. The entire service staff is friendly and courteous.thank you
by NycolMo on 09/08/2016updated 09/16/2016The service guy, Joe communicated very well and worked well with his tech guy Lennon. Lennon and Joe made sure my Jeep had all the current updates and checked for recalls. Thank youThank you so much for your review! We really appreciate your business and are so happy that Joe and Lennon could provide great service to you and your vehicle. We look forward to serving you again! Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
RT 4 is great.
by Patrick1026 on 09/08/2016Overall the experience was good. The issue wasn't quite fix on the first trip there but Alex was very helpful.Thank you for reviewing your service experience! We're glad to hear that Alex and the rest of the service team were able to give you an overall positive experience. If you have any questions about the work that was done please feel free to contact us. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
great place to service my car
by Isabelolea on 08/26/2016updated 09/06/2016The agent gave me speedy information about the repairs. The timeline was reasonable. I did not have to leave my car. The waiting room was very confortableThank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Great service
by DonnaDolma on 08/26/2016updated 09/06/2016All the people I spoke with were very courteous and professional, and everything was explained to me clearly. I was not pressured into doing a service which I could not afford at the time, and that made me feel that my needs were more… important than "making a big sale". Noel was my go-to person and he really understood my situation and worked with me. I waited for my car and the waiting area was very comfortable. All in all it was a great experience!!Thank you for the excellent review! It is great to know that Noel was able to provide you with pressure-free, courteous and professional service. We are happy to hear that you were pleased with our customer service and facilities. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Service
by AIlllllly on 09/02/2016Service rep was very receptive and understanding of my concerns in reference to my vehicle and contacted when my vehicle was ready.We're glad to hear that your service visit went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Chrysler Jeep Dodge of Paramus for your vehicle needs. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
magnum aug 2016
by kafqataol on 08/15/2016updated 08/31/2016prompt friendly professional honest service. Ralph was straigh forward and honest as there was miscommunication over the phone about pricing. There should be more couponing and service deals.Thanks for your outstanding review! We're glad to hear that Ralph and the rest of the team were very friendly, professional and honest! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Review of recalls and maintenance
by Jjeept2344 on 08/15/2016updated 08/31/2016Fast courteous service every time I come in. Staff is always great. The valet guys are especially courteous. Thank youThank you for taking the time to share your experience at our service center. We're glad to hear you found us fast and courteous. If there is any automotive need we can help with in the future, please don't hesitate to contact us. Regards, Direct Customer Service Team | (201) 712-9668 | cdj@rt4cars.com
Chrysler Dodge Jeep of Paramus Sales team was absolutely unprofessional
by Bad_rt4_CDJ on 08/04/2015Chrysler Dodge Jeep of Paramus Sales team was absolutely unprofessional in how they handled a situation when I picked my car after service hours. We had taken the car in for yet another recall and a sliding door repair that had been… addressed 2 prior times. My wife and I got to the dealership in the evening, as we walked into the dealership she noticed the front windows of our car were down and the doors unlocked. Par for the dealership was my thought. We paid the bill and before leaving I asked someone what the policy was for picking up a car from service and how the car should be left. I wanted to inform them so they can address the laps so it does not happen again. I asked to speak to a manager in charge of the building and got a manager that was not willing to take any responsibility for something on his property. I asked for his card, his response was he didnt have one. I asked if he could inform his counterpart in service and have them give me a call. He was not willing to do that. Finally, he gave me a choice, leave and call service tomorrow or he would have to call the police. I said to go ahead and call. Clearly, he was not in charge of the building as he proceeded to speak/brief someone else. They both walked back to my wife and I the gentleman introduced himself as Milton the sales manager. He also proceeded to explain to me that service is separate and they have nothing to do with them. He was adamant that it was not his problem and asked me to leave, I asked for his card, he went to his desk got it, slammed it on the receptionist counter and said, call the Paramus Police and have them remove this jurkoff from the building. While waiting for the Paramus PD to arrive, a 3rd person walked over and tried to imply that I was being rude and calling the staff names. Basically tried to intimidate us to leave. The Paramus Police Officer arrived, I indicated that he was called because of me. The Officer indicated if it is not a criminal matter there was nothing he could do. I explained to the Officer that I understood and told him why the Dealership called. He spoke with the employees and came back. I asked the Officer if he would come out to the car and take a look at it. He took my name and number to log the call. 3 different people addressed us that night not one apologized. Not one took ownership. I filed a complaint with Chrysler, as well as the Dealership group. Left a voicemail for GM Dean, did not get a call back to date. I did get a call from the Group operations person as well as the Service Director. Chrysler Dodge Jeep of Paramus wasted Paramus taxpayer dollars to in order to avoid any sort of responsibility or civil response to a question about their policies.A total ripoff
by sounhappy on 08/17/2011updated 05/18/2025If you want to grossly overpay for a routine service, this is the place to go. If you want to have completely unnecessary service, this is also the place to go. We had a bad experience the first time we went, and I cant believe we actually… gave them a second chance. We did not purchase the Jeep from this dealership because it only recently started selling Jeeps, but we were quite happy when they opened near our home so we didnt have to travel as far for service. Episode One in April 2011: We brought in our new Jeep Wrangler for its first oil change, and I followed in our 1999 Toyota Land Cruiser to pick up my husband. The Toyotas battery died in the Jeep dealers parking lot. The sales department told us the service department could replace the Toyotas battery, so we left it there overnight instead of the Jeep. The next day, the service department called and quoted us a price for the battery, but also told us the Toyota needed a system flush I believe the cost they quoted was several hundred dollars. I was skeptical because the Toyota had a routine service visit not even a month before at the Toyota dealership. I asked the Jeep dealer to simply replace the battery, nothing else. I called the Toyota dealer which has cared for this 12-year-old vehicle for many years - to question them about this, and they told me they would never recommend a system flush on a vehicle this old unless there were serious engine issues. Since the Toyota is still running beautifully, I have to believe that the Jeep dealer was looking to make some quick bucks. Episode Two in August 2011: The Jeep now has 14,000 miles, so we left it for an oil change and tire rotation, and I marked on the drop envelope 15,000 mile service in case it needed anything else. That was the biggest mistake ever; it opened the door for them to do a hugely expensive service. Ralph from the service department called us around 7:30 a.m. the next morning and quoted a price for the 15,000 mile service. My husband heard $49 asked Ralph to repeat the amount because it seemed high for an oil change and approved the service. Later that morning, Ralph called me at work and I asked for the total due. He told me it was $497.94, and I almost laughed. I asked him to repeat the amount, and when I realized what he said, I asked him what kind of service they did to the Jeep?! He gave me a laundry list of things that take place during a 15,000 mile service, most of which a mechanic would offer gratis during an oil change. My husband and I immediately left work and went to speak in person to the service manager, Steve Bradt, giving him the opportunity to do the right thing for a customer. In sum, Steve was dismissive and at times quite arrogant. He called in Ralph, who said he told my husband that the $49 he quoted that morning was the 10 percent discount they offered off the total cost. When my husband insisted he would NEVER have approved a service that cost almost $500, Ralph became extremely defensive. Steve defended Ralph, and repeatedly told us Ralph has been a loyal long-time employee. Ill bet they love him, because he is a master at ripping customers off. Three hours of work was needed on a one-year-old vehicle? Are they joking!?! Ultimately, we were forced to pay the total amount to reclaim our Jeep. Ironically, we had met with a sales rep the night before to talk about buying a vehicle for our daughter. We went into the showroom and told them that under the circumstances, we would never, ever again patronize Chrysler Jeep Dodge of Paramus. We should have learned our lesson the first time. In addition, before you think this is just one bad experience, visit dealer websites such as dealerrater.com or allpar.com and look at the service department reviews.
About our dealership
Thanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Ralph and Heather. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. Dean Redmond | dredmond@rt4cars.com | General Sales Manager
by dealerreply on 01/20/2017