F.C. Kerbeck Buick GMC
Customer Reviews of F.C. Kerbeck Buick GMC
Review type:
Envision
by Ppd7116 on 03/31/2025updated 04/08/2025I got a new lease 2 months early. Nagee (sales manager) and Scott (salesman) were decent to work with. After haggling, my wife and I walked away with a deal I was okay with. 3 or lease. I hate the hagle..I would like to state that my experience with the Salesman, and Sales manager, were wonderful, and I would definitely recommend them to help you make the deal with you. This was a positive experience, and my second car from Nagee, 1st from Scott. I will definitely be coming back for a 3rd.
Awesome place!
by Rennie88 on 03/24/2025Scott was wonderful and the whole day and process was so smooth. Communication was great and I got to leave that day with my new terrain! I needed an SUV as a new time mom and Scott made that happen! He is the best!Thank you, Rennie, for your wonderful review! We are thrilled to hear that you had a smooth experience at F.C. Kerbeck Buick GMC and that Scott was able to assist you in finding your new Terrain. It's fantastic to know that the communication was great and that you left satisfied with your new SUV as a new mom. We appreciate your kind words and look forward to serving you again in the future! Enjoy your new vehicle! Joe Mcgrath General Manager
Outstanding service by Scott Detterline
by Karen O. on 03/15/2025updated 03/24/2025Scott Detterline was terrific and worked hard to get me the cat abd the features on the Acadia Denali that I wanted. He kept me informed the entire process. We rill be working with him again. Thanks, Scott.Thank you, Karen! I truly appreciate your kind words about Scott and your experience with F.C. Kerbeck Buick GMC. It's great to hear that you got the Acadia Denali with the features you wanted, and that Scott kept you informed throughout the process. We look forward to assisting you again in the future! Joe Mcgrath General Manager
I am back with FC Kerbeck
by Lonestarr602 on 12/03/2024I am now back with FC Kerbeck because Steve Willis is back there again. He has always provided outstanding service and support, and I have purchased multiple vehicles from FC Kerbeck. During his absence, the responsiveness disappeared, and… I went to another dealer. I worked with Ryan Owen and Steve Willis on my most recent purchase of a new Envision, and overall, it was a very good experience. My only issue is that what should have been perhaps a 1.5 hour visit turned into almost 3.5 hours, all becuse there is only one finance advisor. He was very pleasant and solicitous, but no customer should have to wait that long for a simple cash transaction. Still, the overall quality of the purchase process at Kerbeck is definitely worth the visit.Thank you for sharing your experience with us! We're thrilled to hear that you returned to F.C. Kerbeck Buick GMC and had the opportunity to work with Steve and Ryan on your new Envision. We truly appreciate your loyalty as a customer and value your feedback about the wait time during your financial transaction. Your observations help us improve our processes, and we will certainly look into increasing our efficiency. We look forward to welcoming you back for your next visit! Joe Mcgrath General Manager
Great place to buy a vehicle
by Zemczak on 02/28/2024Jeff was a excellent salesman and Najee worked hard to make things happen. F.C. kerbeck is a place where you don’t feel pressured and they treat you like a customer should be treated.Hi Zemczak, and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Joe Mcgrath General Manager
No follow up
by Todd C on 06/21/2021I purchased a vehicle. After a month, I still hadn’t received the registration or tags. It would’ve been fine had they returned my phone calls or updated me on progress. I called several times only to receive endless ringing or somebody who… said they would call me back but never did. I also ordered parts for my new truck. They never came. I was never updated. When I called to find out status, either I didn’t receive an answer or somebody said they would call me back but never did. My feeling is this dealership is there just to move vehicles, but they do not care about service or any ancillary products. I would go here only if I got the best price on a vehicle.Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers’ time is valuable and we understand your point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss details of your time with us.
Great Car Buying Experience!
by HuggyFam on 06/24/2017This dealership is awesome! It's my 4th GMC purchase but my first from this dealership and I'll never go anywhere else again! Brian DeNight in the GMC sales department went above and beyond to provide great service! Highly recommend!!!2017 GMC Terrain SLE
by Sharifah on 01/04/2017Greg Montgomery was very attentive, polite and assertive. He worked with me until he was able to find a deal that would fit into my budget. Fortunately, as an employee with Comcast, I was also able to apply my GM Supplier Discount towards… my new lease. When I had additional questions about my lease after the initial transaction, Greg still made himself available to answer all of my questions. My first experience at F.C. Kerbeck was very pleasant and satisfying. I would recommend all my family and friends to contact Greg Montgomery at F. C. Kerbeck ThanksGMC
by larrybee on 09/21/2016I enjoyed working with Brian Denight, he answered all my questions and went out of his way to take care of me. He is an asset to your organization and I plan on sending some friends to see him when they are in the market for a vehicle.2016 GMC Acadia SLT
by kergmc3 on 05/13/2016Denny and Steve E. Paid attention to my wants list and delivered.2016 GMC Terrain
by wkb2460 on 04/21/2016Rita, Denny and all of the staff were extremely helpful and a pleasure to deal with. I would highly recommend FC Kerbeck. My wife loves her new Terrain!!!Great experience
by Radioshelia on 03/14/2016Great people very caring that Brian Denight is a very heartfelt caring man who didn't just push me into a deal he kept me informed every step of the way I was very comfortable and very well taken care ofGreg Montgomery was very helpful
by Mabate1007 on 09/10/2015Greg understood that with three kids and thier schedules I didn't have a lot of time to sit around in a dealership. He was very accommodating to my schedule and in the end I got a great car that I am so happy with.Always a good experience
by Ptdavis on 09/10/2015Always a great experience. This is my third vehicle from FC Kerbeck and they always make it an easy and fairly quick process.good experience
by tico15 on 05/19/2015From the time i walk in i feel no pressure , Greg the salesman was very friendly he explains everything and give me and my son time to choose a car and the color .it was a very good experience . Thank youPurchase
by Tiffanyt75 on 04/14/2015updated 04/30/2015Everyone was friendly, helpful, my sales guy Frank made sure I found the car I wanted and worked hard to get me a good deal, gave me his information so if I had any questions or concerns I could call.great experience
by KathrynG on 04/02/2015updated 04/10/2015We had a very good experience. We were helped by Tal and he was very knowledgeable and helpful. We weren't sure what car we wanted, we ended up with the Buick Enclave and could not be happier.Phenominal Staff @ FC Kerbeck
by Buds4u on 04/10/2015The salesman (Brian DeNight) that helped us was very personable and couldn't have been more accommodating. He was very professional and his knowledge of the vehicle was outstanding. Brian was a pleasure to deal with. The purchase process… went smoothly and was not stressful. I would recommend FC Kerbeck 100%.Satisfied customer
by MRZMOM on 04/02/2015I purchased a 2014 LaCrosse in Nov 2014. The car had several issues. When I completed a survey expressing my frustration with the car, I was immediately contacted by Kerbeck to resolve the issue. I opted to purchase a new vehicle, which… I am totally pleased with. My salesman had stayed in contact with me to ensure I am pleased with the resolution.Excellent Customer Service
by tahmed6 on 03/26/2015I am the proud owner of a new Buick Enclave. My Sales Person Greg Montgomery made the sales process very easy. I was in the Ford Explorer and the Enclave has so many standard features that are just phenomenal. I am very pleased and would… recommend this product to anyone.5 star dealership
by Rasheeda1010 on 02/26/2015updated 03/07/2015My experience with F.C. Kerbeck was wonderful from the time Greg met me at the door to the time I was driving away with my keys in my hand, you guys are the best and I appreciate everything you did for me I can't wait to meet with you again… for service visits and my next leased car!! Thanks Greg AKA Tyler Perry look alike LOL Oh and Anthony
Cadillac XT5
Cadillac XT4
Cadillac CT5
Thank you for sharing your experience with us. We're glad to hear that you were able to secure a lease at F.C. Kerbeck Buick GMC and appreciate the efforts of Nagee and Scott in working with you. We understand that the negotiation process can be challenging, and we aim to make it as smooth as possible. We hope to make the experience even better for your next visit and we look forward to serving you again! We appreciate you taking the time to share your feedback which we take seriously. Please accept my sincere apologies for the inconvenience that you have experienced. I would also like to take this chance and share the fact that this is an exception to the rule and we strongly believe in our philosophy in providing the finest services. Please contact us to discuss this further. Thank you, Joe McGrath General Manager
by F.C. Kerbeck Buick GMC on 04/08/2025