Open Road BMW of Newton
Today 7:30 AM - 8:00 PM
Customer Reviews of Open Road BMW of Newton
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The following reviews are more than two years old. They are not included in the overall rating.
13 sales reviews
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Not A Good Experience
by Lin on 06/10/2021Contacted this dealership because they had a pretty decently priced used car. I’m out of town so all contact was over the phone or through messaging. After talking with a salesperson and sharing how much I planned to put as a down payment,… the next day they raised the price of the car to basically eliminate my down payment I had planned to give. To make it seem like they were still honoring the lower price, they quoted that they were starting with that price but tacked on a ridiculous amount of fees to make up for it and basically get it as high as it was now listed for online. They added a $1000 destination fee…which I know is not a fee that should ever be on a used car. They added an etching fee making it seem like I needed it, which they have previously had a lawsuit about for telling people it is required when it is not. Altogether they quoted $2,350 before the state taxes were included! Even with those fees, I asked 3 separate times for an email stating the price breakdown that he had given me over the phone and I never heard back. He obviously had the breakdown handy since he read it to me over the phone. My guess is that they didn’t want me to have it in writing so they could attempt to change the price when I got there or something. Everything about this dealer seems sketchy, I don’t recommend doing business with them.Typical Bait and Switch Tactics
by germanfonz25 on 03/22/2015Avoid this dealer at all costs. They'll list a price online and they'll tell you they'll honor the internet price however, when you arrive in person they'll offer you a substantially higher price. Do not waste your time and avoid this… dealer.MikeR
by mikeroscigno on 12/01/2008Just purchased my 3rd BMW from Bell. Walt S. is a true car enthusiast, passionate about his job and professional in every way....pre-sale and post sale. Always get a fair deal on my trades and terms on new vehicle. Great hometown feel… combined with high end treatment you'd expect from BMW. Delivery always fast, crisp and focused. No "secret" back office meetings keeping you waiting. If its quality client service, knowledgeable sales professionals and a no BS transaction, go see Walt and the team at Bell.Buying a CPO X-5
by rakman on 01/29/2008I had a hig milage trade in and a specific budget for an X-5. Jim and Judy sales office worked very hard to get me the best deal. I am very happy theu werre able tohelp me. No other BMW dealer was. The car deliverd looks brand new.Angel R is BMW's best!
by Debra54 on 04/14/2014updated 09/08/2025I recently bought a 528i at Open Road BMW in Newton, NJ. Angel R was my salesperson he is an amazing representative for the quality I've come to expect from BMW. He replied to every message and phone call and worked with me to find the best… vehicle for my needs. He also followed up with me after the sale to make sure I was aware of all my new vehicle had to offer! With Angel, your customer experience does not end with the sale! He is there for you forever!An "Angel" of A Salesmen
by prashaddamion on 01/19/2013updated 09/08/2025Angel R. defines what every salesman should be. He was quick, comprehensive, courteous, efficient, and quite generous. I can't picture myself buying a car from anyone else. He's my salesman for life. If the BMW Corporation wants to make… more sales, they should ask Angel to make a video tutorial or possibly give a symposium on how to close deals. He's, without a doubt, the best salesman I've ever met and I'm proud and pleased to recommend his services to all of my friends, family members, and co-workers.Extraordinary sales experience
by jdv163 on 01/25/2013updated 09/08/2025Let me just start this by saying, I am not your typical car buyer. After being given the pushy "Why don't you buy the car today" act at two other dealerships, I came to BMW of Newton and met Peter F. Peter was one of the most knowledgeable… and least pushy salesmen I have ever dealt with. I never buy on my first visit and Peter understood that. He also respected my wishes and time, not calling me at my office and strictly using email for communication. After 2 more visits I bought my 2013 535i xDrive. With Peter's extraordinary service it was a wonderful and refreshing experience! I recommend anyone looking for a new or used BMW come to BMW of Newton and see Peter. You won't be disappointed!Sales
by hotbabe on 05/16/2014updated 09/08/2025Let's start by saying that i'm not very easy to please as a buyer. My husband and I stop by the Open Road BMW Of Newton just to see some BMW Cars. But we met Angel R and experienced the most courteous, professional, knowledgeable and… patient sales person we've ever met. He explained everything and all our questions were answered clearly and in simple terms; even thought we spend so much time (Hours) looking at different BMW Models and Options. We decided on purchasing the 528ix but when I got the Car, I didn't like the color that I have selected. But Our " Angel From Heaven " worked his Magic and went Above and Beyond to make me Happy and he was able to get the color that I really wanted. I would recommend Angel R to All my Friends and Family.!!!!!!Dreams can happen with the help of an "Angel"
by springsteen14 on 04/15/2014updated 09/08/2025It's not often you can take off from work on a Monday and have the opportunity to buy a BMW but that is exactly what my fiance and I did yesterday. From the moment we met Angel to the moment we drove away in our new "beamer" our experience… was amazing. Angel made us feel like we knew him personally, as if a friend was waiting for us to arrive. The process was quick, facts, and fun. The whole staff helped with any need or questions we had and did everything possible to give us the best experience ever. I highly recommend you to just try it out. Did I mention the test drive Angel took us on was perfect, it gave us the true feel of what we knew as soon as we got in, the amazing feeling of what it is like to own a BMW. I thank Angel and everyone else for the best "wedding gift" we could have ever imagined. I am thrilled to be a member of this new club. Sincerely, Connie SpringsteenAngel R.-BMW of Newton
by jpp7 on 01/22/2013updated 09/08/2025Angel is a terriffic person and an outstanding sales person to work with. He gives you his full attention, is responsive to your needs and promptly returns your calls. Angel works tirelessly to meet your needs and most of all that you are… satisfied with the process. you never feel pressured in the least with Angel which is very important. Finally,I felt that Angel gave me the best deal possible on my purchase and thats a nice feeling to have when you are buying a car and after you take delivery.Best experience buying a car
by kjadestar on 01/19/2013updated 09/08/2025I wouldnt choose to go anywhere else. Best pricing, best customer service and my sales Rep. Angel R. accomodated my needs fully in the most professional way. He did not pressure to buy now which made me feel like he actually cared about… my satisfaction opposed to his own pay check. He simply helped me find what I liked and what best fit my needs. I have never had an easier, quicker, less stressful experience. I feel comfortable buying from Angel Rivera again when I need to purchase a new car because my shopping experience with him was enjoyable. There was no pressure , no games and and it didnt take too long. I will definately drive out of my way anytime to see this particular dealer when I am ready to purchse another new car!!!An "Angel" of A Salesmen
by prashaddamion on 01/22/2013updated 09/08/2025Angel R. defines what every salesman should be. He was quick, comprehensive, courteous, efficient, and quite generous. I can't picture myself buying a car from anyone else. He's my salesman for life. If the BMW Corporation wants to make… more sales, they should ask Angel to make a video tutorial or possibly give a symposium on how to close deals. He's, without a doubt, the best salesman I've ever met and I'm proud and pleased to recommend his services to all of my friends, family members, and co-workers.Honesty counts
by petert2200 on 01/20/2013updated 09/08/2025I recently bought a 535xi from this dealership and I can say that the deal was sealed because of the honesty and professionalism of their salesperson, Angel R. This person walked me through every step of the purchase with honesty and… thoroughness not only before the purchase but more importantly, after the deal was sealed. Oh, did I mention I love the car?
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