Skip to main content

Open Road BMW of Newton


119 Hampton House Rd, Newton, NJ 07860 (map)
Today 7:30 AM - 8:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Not A Good Experience
Written by Lin on 06/10/2021

Contacted this dealership because they had a pretty decently priced used car. I’m out of town so all contact was over the phone or through messaging. After talking with a salesperson and sharing how much I planned to put as a down payment, the next day they raised the price of the car to basically eliminate my down payment I had planned to give. To make it seem like they were still honoring the lower price, they quoted that they were starting with that price but tacked on a ridiculous amount of fees to make up for it and basically get it as high as it was now listed for online. They added a $1000 destination fee…which I know is not a fee that should ever be on a used car. They added an etching fee making it seem like I needed it, which they have previously had a lawsuit about for telling people it is required when it is not. Altogether they quoted $2,350 before the state taxes were included! Even with those fees, I asked 3 separate times for an email stating the price breakdown that he had given me over the phone and I never heard back. He obviously had the breakdown handy since he read it to me over the phone. My guess is that they didn’t want me to have it in writing so they could attempt to change the price when I got there or something. Everything about this dealer seems sketchy, I don’t recommend doing business with them.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.