World Volkswagen of Neptune
Customer Reviews of World Volkswagen of Neptune
Review type:
Great experience at World VW!
2020 Atlas Cross Sport
by Kevin on 11/10/2020I leased an Atlas Cross Sport from World VW last week, Although the car I wanted was not on their lot, Steve Milano & the World VW team located the Atlas Cross Sport with the color & options I requested and had it delivered to the World… lot, The appointment process, test drive, ease of purchase was outstanding, I recommend World VW, Steve Milano did a great job!Best purchase experience ever!
by John Roberts on 07/05/2020I owned a GTI with 110,000 miles and I had a turbo/waste gait issue. John in service was incredibly helpful and proposed several options. I asked about using the car as a trade for a new Jetta. They gave me a very generous and accurate… trade value. Justin the GM handled my deal with a very fair price on the new vehicle and I was on the road in 2 1/2 hours start to finish. Finance was great as they explained everything with no pressure. Even Earl, who has worked at the store for 20 years stayed a few minutes late to make sure everything was OK. Best experience in my life! I highly recommend World VW!Very Good Dealership
by Mrotunno on 12/03/2019I had a great experience at World Volkswagen. It was pressure free and no hassle car buying. Dean was very knowledgeable and helpful before and after I bought a brand new Tiguan. I love this vehicle and would recommend World Volkswagen to… everyone.Great Experience
by Ray on 04/28/2019World VW made leasing a new car an enjoyable and easy process. My sales person Dylan could not have done more a great job!Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
Excellent CPO Experience
by Glowplug on 03/30/2019Really nice buying experience at World Volkswagen buying a CPO Touareg TDI. Knowledgeable sales and financing team. I pressure tactics. Salesperson Joseph Scarpino made the process a pleasure. Would happily buy another car from this… dealer. Recommended.Thank you for taking the time to write about your experience. It's great to know Joseph and our staff were able to provide you with a pressure-free and knowledgeable sales experience. Please feel free to call or stop by if there is anything else we can do to help you. Enjoy your Touareg TDI! Best regards, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
Excellent Customer Service
by Christa on 01/30/2019World VW has never disappointed me in the 15+ years I have been going to them for car purchases and service. Joe Scarpino is the best salesperson. He is thorough and really takes time with his customers. From management through service and… sales, World VW is amazing!Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
Fantastic Experience!!
by NicoleBee on 09/23/2018I recently purchased a new vehicle from World Volkswagen. Joe was wonderful to work with. He was extremely helpful and made the entire experience fantastic! He answered all my questions, made recommendations and explained the entire… process. Steven helped me review all paperwork and payment. He clearly explained each step and answered any questions I had. I couldnt have asked for a better experience.Nicole, thank you so much for taking the time to write this review! Joe and Steven are great with people and focus on what the customers needs are. They will be pleased to hear about your positive experience. As the paperwork goes, we try our hardest to process it as thoroughly as possible, and we do appreciate your patience. If you have any questions about your new car, please come back in to visit! Sincerely, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
Great Experience
by Mhaynes60 on 09/18/2018Last Thursday I called in reference to the Tiguan SE 4 motion and spoke with Dean. He was very helpful and so I told him I would be over to them in a little while. Got there at 7:25. Dean was busy with another customer so Dylan stepped in… to help me. Very friendly and personable guy. Took me on a test drive and showed me some of the car features. I was sold but I had to we had to figure out a price. Dylan and his sales manager helped me to get a fair trade value and we negotiated a fair final price. Finished my deal with Steve and he finalized my deal gave me a fair price on GAP insurance and wheel and tire insurance. After, everything was complete and I took delivery of the vehicle I realized that they had already given me some accessories at no charge such as rubber floor mats, trunk liner, trunk blocks and road side assistance kit. Next day, I realized I had left my ezpass in my old car. Called Dylan and left a message about my issue. He called back let me know he retrieved my ezpass. I told him I would be by Saturday to get it and to also talk about seat covers for my back seat. Saturday, when I came in I met with Dylan and he gave my ezpass and took me to his sales manager about the seat covers. Sales manager was great and told me he would cover the seat covers. All in all my experience with World Volkswagen of Neptune has been my best car buying experience ever. Thank you for your great service.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
Excellent Not-pushy Sales
by Granite on 09/07/2018I researched cars. Decided what type of vehicle I wanted. Found it at the dealer. When I called about the car I chose it had already been sold. The person I spoke with was very nice and told me there were more options on the lot. My husband… and I drove there a half an hour before closing on a Saturday. Robert Desantis asked if he could help me and he did! An hour later I left there with the car I wanted. My husband said nothing until we left and could not believe how easy, professional and quick the entire process was.At World Volkswagen, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
Ease and efficiency
by Tiguan18 on 08/27/2018Dylan got me into the exact car that I wanted For the price that felt most comfortable! He was patient and very knowledgeable. He understood that I didnt want to take all day making a deal and he took every step to make the experience… enjoyable!Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that theyre given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
Happy Daughter!
by MBH0420 on 07/31/2018Thank you to World VW and especially Bob Desantis! You are hands down the nicest and easiest auto salesperson I've ever dealt with! So personable and absolutely no pressure. My daughter was looking for a used car after her bug was totaled… as a result of being rear ended. We were give the opportunity to walk around the lot at our leisure without that feeling of being stalked. She found her dream car and it worked within our budget! Steve in finance was extremely helpful in ensuring we had an extended warranty and gap insurance (something that the last VW dealer failed to offer and as a result, a major financial loss for us with a total loss). My daughter's less than happy summer is a lot brighter now! Thank you Bob and World VW!It is great to know that Bob and Steve were able to provide you and your daughter with a pleasant purchasing experience. If there is anything more we can do for you please feel free to come back and see World Volkswagen anytime! Take care. Sincerely, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
All Star World VW
by Toymaker on 04/30/2018Sometimes buying a pre-owned car is like going to the dentist but with World VW it is the exact opposite. From the moment I spoke to Dylan Amos on the phone, I felt comfortable right away to schedule a visit. Dylan even had Luis pick me up… from my home instead of getting on an Uber. The whole process was smooth, no unnecessary purchases were pushed: from the credit application to financials, all the way to explaining the cars' features. I drove away happy and extremely satisfied that I got a good deal and best of all, thankful for the pleasant experience which did not turn out to be a dentist' visit at all. I will highly recommend World VW to friends looking for new or pre-owned cars.Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that Dylan and Luis were able to meet your needs. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
The team had the right car for my need
by SankiXwing on 05/03/2017Finding a Manual car in CPO programs is a difficult task. But once i called up World VW after a quick check on their inventory. it was as smooth as it can get. Joshua was helpful with the test drive of the vehicle and respected the fact… that I was researching for the right car at the right price for me. The details of the car as well as the VIP services were explained very well. They provided ballpark numbers on monthly payouts and were ready to take my CU instead of financing, though at the end I went ahead and took the finance they were offeringHello, We appreciate your five star rating. We were are happy to help you. Our main goal at World Volkswagen is to ensure that you leave 100% satisfied. Joshua is outstanding & we are honored to have him on our team. Thank you for choosing World Volkswagen & we look forward to working with you again soon. Please enjoy your car. Best Wishes, Justin Simcox, GM
Easy to Deal With: Best Selection and Price
by Mrg2207 on 04/17/2017We had an excellent experience there shopping for and purchasing a lightly used pre-owned jetta se for my daughter. Steve Alfano Jr was especially patient. He knew the inventory, mileage and options on each of the vehicles we looked at.… He made sure we were completely satisfied and that we found and chose a vehicle with low miles/great price and certified. We ended up with a '14 Jetta SE with less than 20K miles- and I took advantage of super low VW pre-owned financing (1.49%). They have the best selection and variety of pre-owned VWs and other vehicles. I would not hesitate to use them againHello, Thank you for taking the time to write to us. We appreciate your feedback as well as your five star rating. It makes me so happy to hear that you had an excellent car buying experience with us. Steve is an excellent salesmen & we are honored to have him on our team. We thank you for choosing World Volkswagen & we hope your daughter enjoys her new car! Best Wishes, Justin Simcox, GM
Very sleazy
by imtomtomim on 06/21/2016Quoted me $4.5K over MSRP, even after advertising the cost online. Not worth playing the game with. Not willing to serve the customerI am not sure why you feel as though you were quoted $4.5k over MSRP on a vehicle that was advertised differently. I would be very interested to hear more feel free to reach out to me at 732-922-1500. All the Best! Jason Forster
Merica!!!!
by Dipset72 on 04/28/2016Got the car of my dream a 2013 red mustang. I was greeted by Dean DeSantis and he made the experience more than pleasurable....5 STAR EXPERIENCE... Thanks again soo muchHello Dipset72, Congratulations on your new Mustang! You are going to have so much fun driving your muscle car this summer! I'm so happy to hear that you had an amazing car buying experience with Dean. Dean is a great salesman who has a lot of integrity and truly enjoys helping his customers. He understands how important it is to provide customers with top-notch service and he's an asset to the World team. Thank you for taking the time to leave us a review and for choosing World VW. Have a blast in your Mustang! Best, Justin Simcox, GM
Honest Car Salesman
by Kp92321p on 02/13/2016Happy to say I purchased a wolkswagen Jetta today with Robert Desantis. I called ahead of time to view a car I was interested in and they set aside the keys for me upon arrival. I was able to test drive the car within 10 minutes. Robert was… not pushy and very understanding. He listened to what I was looking for and got me into a car that I love. I highly recommend this dealership because the prices are great and there are no gimmicks. My experiences with other dealers haven't been the best and I can honestly say that this dealership is genuine and well intentioned. Thank you Robert!! I am finally in a car that I love.Hello Kp92321p, Thank you for your review. I am so happy to hear that you love your new Jetta; congratulations on your purchase! I know that you will have so much fun driving it. I'm glad to hear that Robert provided you with a quick, relaxing, and enjoyable car buying experience. Robert really aims to find his customers the car of their dreams, and he isn't happy until his customers are 100% satisfied. He's a great salesman and an important part of the World staff. At World, we pride ourselves on being honest and transparent with our customers,and providing quality products. I am pleased that you experienced this, and I greatly appreciate your recommendation. Now go enjoy your new car, you deserve it! Best, Justin Simcox, GM
buy here
by brianj09 on 02/14/2016I recently purchased a dodge ram 1500 from this dealership and I couldn't speak more highly of them our sales men bob was not only courteous, kind and caring but he took us step by step through the process of buying our new truck . he went… the extra mile for us and was able to keep us in our budget and I never once felt pressured in any way shape or form . This dealership and the people who work for it are with out a doubt the very best. I will recommend all family and friends to go here . 5 stars for sure . Thanks for everything . ..Brian..Hello Brian, Thank you for your outstanding review, and congratulations on your new Ram! You made an excellent choice; the Ram drives beautifully on all sorts of terrains, but it is also a gorgeous piece of machinery. I am so pleased that you had such a great experience with Bob. Bob is an excellent salesman because he genuinely cares about helping his customers. He loves seeing his customers leave excited about their new purchases, and he does a wonderful job representing the World brand. I know that he will be so thrilled to read your review! Thank you so much for your recommendation, and for choosing World. Enjoy your new truck! Best, Justin Simcox, GM
Not happy with window ETCHING charge on used car!
by schramiam on 02/06/2016I purchased a used Jetta in January of 2016. I thought the price was fare until they added the dealer fee of $399 and the ETCHING fee of $329. The people that work there are nice. The salesman offered drinks and offered a t-shirt when he… realized how upset I was over $329 etching. If my husband was not done with the car shopping I would have walked out! Call the dealership before you go to find out ALL their fees. The ones I called range from $299-$1000.Good Morning schramiam, Congratulations on your new Jetta! It seems there might have been some confusion during your buying experience, and for that I apologize. All taxes and fees are always included and disclosed openly when going over any sort of numbers on a vehicle. We try and be as transparent as possible with each and every one of our World Volkswagen family members. If you would like to talk about anything please reach out to me at 732-922-1500. All the Best!! Jason Forster
Easy Car Buying Experience
by khoff123 on 01/28/2016I recently bought a new VW Jetta from World Volkswagen and worked with Robert Desantis throughout the process. Robert was very knowledgeable and helped find the right car / package that suited my needs. I went in having an idea of what I… was looking for just doing some further research and felt no pressure from him to make a purchase that day. After nailing down the exact model Jetta I was looking for (1.8T Sport), I went back in to see Robert. He was straightforward with the pricing and worked to get me the best deal he could. Upon taking delivery of the car, signing the paperwork and reviewing the main features of the vehicle was reasonably quick and pain free. Overall, it was a great car buying experience.Hello khoff123, Thank you for taking the time to leave such a kind review and congratulations on your new Jetta! It's so great to hear that Robert was able to assist you in finding the perfect car to fit your needs. Robert does an excellent job representing World and his goal is to make the entire car shopping experience stress-free and fun. Robert is an important member of the World team. Thank you so much for choosing World and for the review. Enjoy your new Jetta! Best, Justin Simcox, GM
Happy customer for the third time
by k_steak on 01/12/2016updated 01/25/2016Thank you World and Robert DeSantis for all your help with the purchase of my VW Tiguan. It has been the car I have wanted for the past few years and I have finally been able to do it. This is the third VW I have gotten through World and… Robert. I purposely came back here because of the personable, professional and simplicity of buying a car. Although I was a bit bummed that VW no longer offers servicing on leases and I did feel pressured to add a servicing package to my lease. However I am a happy customer and would recommend anyone to World! Thank you again Robert!Hello k_steak, Thank you so much for taking the time to update your review! I am so pleased that Robert was able to assist you in obtaining your dream car! The Tiguan is beautiful, safe, and drives wonderfully in all types of weather conditions. Robert is a vital member of the World team and he genuinely cares about his customers. We are lucky to have him on our team and he does an excellent job representing our core values. Thank you so much for choosing World and also for recommending us. Enjoy your new Tiguan and we look forward to seeing you again in the future! Best, Justin Simcox, GM
Hello k_steak, Thank you so much for taking the time to update your review! I am so pleased that Robert was able to assist you in obtaining your dream car! The Tiguan is beautiful, safe, and drives wonderfully in all types of weather conditions. Robert is a vital member of the World team and he genuinely cares about his customers. We are lucky to have him on our team and he does an excellent job representing our core values. Thank you so much for choosing World and also for recommending us. Enjoy your new Tiguan and we look forward to seeing you again in the future! Best, Justin Simcox, GM
Volkswagen Atlas
Volkswagen Tiguan
Ford Mustang
We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Jonathan Redwood General Sales Manager jonathanr@worldvw.com 732.455.0302
by World Volkswagen on 12/12/2019