Customer Reviews of Lexus of Cherry Hill
Review type:
Completed Deal online and several calls they sold the car I put a deposit
by dissappointed on 05/16/2025I started my experience with the dealership great with online attendend Chris everything going well. Submitted pic of trade in, I personal secured finance. The following day Mark got involved the trade was 4000 less than there own website… stated so I went back and forth finally excepted the offer, we came to an agreement on out the door price. I gave my credit card for 1000 deposit. called finance company set up for the check. Asked Marc if I could test drive he said yes we have the deposit all set. I drove 1 1/2 hours everything should be good. I get inside Marc says I have the car outside ready just one thing it isn't the car has different color interior. He says I didn't call because I just realized mind you this is after Text, Emails, and about 10 calls and me driving. Some what a bait and switch or THE switch. Now I have the finacing for the car I put a deposit and no car. the car is on the lot with no sold sticker, all I got was I am sorry. Absolutely horrible service the GM didn't even come out to speak with me.2024 Lexus IS350
by AS on 08/15/2024What a great experience while purchasing my new car! Mitch was accommodating and honest; the entire staff was a pleasure to work with. Looking forward to a long standing relationship.We're delighted to hear that Mitch and the team at Lexus of Cherry Hill made your car-buying experience so positive! Thanks for choosing us, and we look forward to serving you in the future.
New guy, Chris, shines!
by Don G on 07/31/2023Chris was great to work with. Low key. Worked with us to meet our needs. Made the car buying process nice. Took delivery today. He was right there guiding us through the process. Helped my wife setup the Lexus app on her phone. Good guy!… Will definitely recommend him to my friends.Don, it's fantastic to know Chris provided such a great experience at Lexus of Cherry Hill. We appreciate your recommendation and are here if you need any further assistance!
Great sales team and experience
by Vince C on 05/02/2023My experience began online. Chris promptly responded to my initial online inquiry, and helped locate cars in their inventory that matched what I was looking for. The front door staff greeted me friendly. Michael in sales showed me the cars,… and answered all of my questions during the test drive. Kurt made the boring paperwork portion of the sale go smoothly. At pick up, Michael had the car all ready to go, and went over everything in detail including setting up the Lexus app. Chris again was helpful in diagnosing my older model phone's compatibility with Android Auto. Everyone was professional, helpful, and friendly.Vince, we're thrilled to hear about how Chris, Michael, Kurt, and the rest of our team provided you with great service during your car purchase. We're especially proud to hear that they reviewed the vehicle details at pickup and even took the time to assist you with your phone compatibility. It's that sort of customer attentiveness and personalized service that we strive for here at Lexus of Cherry Hill. Thanks for sharing your experience with us. Enjoy the new ride!
Lexus Excellence
by D R Watson on 10/14/2022The entire Team at Lexus of Cherry Hill was phenomenal. (From my fantastic long time Service Manager Fred Eller, to my awesome Sales Consultant Preet Bisla, to the customer care worker providing warm baked chocolate chip cookies, soft… pretzels, and refreshing spring water. To the patient and genius Lexus Tech Specialist Chris Graver. And to top it all off with the most down to earth and coolest Business Manager around Kurt Johnson! :-) The Lexus Experience is Total Excellence at its best! D. WatsonWe appreciate you taking the time to write such a great review. Your kind words mean so much to us! Thank you so much for being a part of the Lexus of Cherry Hill family. We look forward to seeing you again soon.
7th car and counting. Always a pleasure
by Cole on 01/18/2022Attention to detail and flexible with customer needsCole, thank you for the great review! We are so glad to hear that you had such a successful experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!
Experience with Clenton the sales rep
by Juliet N on 10/23/2021Clenton the sales rep was very professional and courteous. He made the experience of buying this new car very pleasant.We are delighted to see this feedback, Juliet! Thank you so much for shopping with us at Lexus of Cherry Hill. We will share your kind words with Clenton.
Careless attitude
by Carbuyer8185 on 10/22/2021Very poor service and careless attitude from sales to top management.Thank you for sharing. I apologize you didn’t have a better buying experience with us, and I’m worried to hear that our team left this impression. That is never the outcome we want. I will take note of this review, but I’d greatly appreciate the chance to learn more so we can work to improve going forward. Would you please give me a call, time permitting? I will look for your contact information, as well. Best, Tony LoBello - General Sales Manager - 856-727-1111 ext 1103
Smooth purchase
by RH on 03/23/2021Easy to deal with, smooth buying processThank you for the great feedback! It is wonderful to hear that you had such a successful purchase experience working with the Lexus of Cherry Hill team. Congratulations on your new vehicle, and we hope to see you again down the road!
Great Experience!
by KenyaB on 12/28/2019Thank you to the entire Lexus of Cherry Hill Team! The great customer service I received by far exceeded any other car sales experiences that I have ever had in the past! Darryl Newman, Master Sales Consultant, and Jack McCartney, Finance… Director, were extremely knowledgeable, and very thorough in explaining everything as it related to my purchase. Overall, the entire staff team was extremely friendly and helpful; this was a great pressure-free buying experience. I highly recommend this dealership! I love my new car! Thank you!We appreciate your kind words. Enjoy your new car!
Thank you for taking the time to review us. We appreciate it. Enjoy your new car!
Lexus Lease
by LisaL123 on 07/13/2018My experience at Cherry Hill Lexus was amazing. I had been dreading the thought of negotiating a deal on a car, but from the moment I walked in, I never even felt like a customer. From the start, the process was smooth and easy. I never… felt pressured, and I know I got a great deal. Damion and the staff at Lexis worked with my husband and I to help us get the best deal for everyone. I would highly recommend this dealership to everyone interested in purchasing or leasing a new LexusThank you for your kind review. We appreciate it!
Wonderful Experience
by perryliss20 on 06/25/2018Wonderful experience start to finish. Damion was incredibly nice and helpful throughout the process, as were Chuck and the rest of the sales management. And they even had a play area to keep my kids occupied which my wife and I were very… thankful for. We left very satisfied with our beautiful new RX350LWe are so glad that you had a great experience. We hope you are enjoying your car!
A Happy 2018 RX350L Owner
by Mdevuono on 04/26/2018Rob LaFlam was a pleasure to work with. This is the 4th vehicle we've ever purchased, our first Lexus, and the easiest dealer transaction to date. Everything went smoothly. Rob went over ever SUV model/package to make sure we were making… the right decision for our family. He even made sure he could secure another vehicle with the color interior we wanted from another Lexus dealer within one business day. The GM and finance manager were just as great. Overall, a very friendly dealer. We couldn't be more satisfied.Thank you for taking the time to review us. We are so glad that you had a great experience. Enjoy your new car!
Always a pleasure
by Mfeinhals on 02/01/2018I know when I go into Lexus of Cherry Hill, I will be treated with respect and fairness. Mike Foos and Jack McCartney have taken care of my car needs for several years. They make the process painless and I am a loyal customer because of… them.Thank you for your kind review and for your loyalty. We appreciate it very much. Enjoy your new car!
True Professionals......
by JFMIFKA on 10/19/2017Ron Pacifico, [ sales ] Tony Lobello [ sales manager ] and John Sacco [business manager ] are consummate professionals and who made my car trade-in and purchase experience easy and comfortable.It's always been my experience there, whether… a sales or service customer.Thank you for taking the time to write such a wonderful review! We are so happy that you had a great experience. Enjoy your new car!
Not all car salesman are alike
by PKelly8 on 08/18/2017Just purchased a new car from this dealership.The salesman, Viral, was an absolute pleasure to deal with. No boloney, just listened to us, and delivered.Thank you for your kind review, we appreciate it! Enjoy your new car.
New Car Leasing Experience
by kenalt194 on 08/05/2017The folks at Cherry Hill Lexus made the leasing experience as easy as could be. Service with a smile without any run-a-round of he-said, she said. The third time for us, as was the first and second, a charm.Thank you for taking the time to review us, we appreciate it. We are so glad that you had a great experience. Enjoy your new car!
Car purchase experience
by Mahsh123 on 06/21/2017Excellent hassle free experience. Roy our salesperson was superb. Really personalized our experience for us. Highly recommended!!Thank you for your kind review. We are so glad that you had a great experience! Enjoy your new car!
Amazing experience!!
by Flowergirl3 on 06/17/2017I had the pleasures of working with Alex Wong! He is the most honest salesperson I have ever met! I am extremely happy with my new 350RX and the experience of purchasing it! I definitely recommend everyone to give this dealership a chance!Thank you for your kind review. We appreciate you taking the time to review us. Enjoy your new car!
Purchased feedback.
by Tuan_Hoang on 06/08/2017I had a perfect time with this dealer. My sale assistance was Mr. Alex Wong, he helped me out with everything he could and he also gave me all the information that I needed to know. After I got the car, he also helped me out how to setup… all the functions and everything else. I understand that what he got paid to do so, but the way he helped me out was completely satisfied. Highly recommended for someone want to buy a new Lexus.Thank you for taking the time to write a review. We are so glad that you are satisfied with your salesperson and with the experience that you had at our dealership. Enjoy your new car!
Excellent Service
by Dino1108 on 05/21/2017My wife and I purchased a new vehicle from Lexus of Cherry Hill. It was by far the best experience we have had ever. Our Salesman Joe Spadaro was incredible there were no extra unnecessary sales pitches he told us what we needed to know and… was truthful all the way
At Lexus of Cherry Hill, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare.
Lexus of Cherry Hill offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Cherry Hill difference.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Portuguese
- Chinese
- Spanish
I'm truly sorry to hear about your experience and the mix-up with the vehicle's interior. This is not how we aim to conduct business, and I apologize for any inconvenience caused by this oversight. We would like to make things right, so please reach out if you wish to discuss further or have any other concerns. Thank you, Tony LoBello - General Sales Manager - 856-727-1111 ext 1103
by Lexus of Cherry Hill on 05/19/2025