Customer Reviews of Lexus of Cherry Hill
Review type:
2024 Lexus IS350
Dead battery fixed
by Tracey on 02/08/2022My 2012 original battery died. AAA jump started it and Lexus of Cherry Hill kindly squeezed me in and solved my problems!! Thank you, Jennifer for telling me to come right over and to Fred for handling the service once I arrived.Hi Tracey - We are delighted to hear that Jennifer and Fred could assist with your repairs. Thank you for taking time to commend them! We appreciate your support and will be here to assist with any future auto needs.
7th car and counting. Always a pleasure
by Cole on 01/18/2022Attention to detail and flexible with customer needsCole, thank you for the great review! We are so glad to hear that you had such a successful experience working with the Lexus of Cherry Hill team. Drive safely, and we hope to see you back again down the road!
Service applause
by KCG on 01/13/2022I have been dealing with Lexus service fir 10 years and applaud Jaimie service representative and the service team for addressing service issues with my cars. Great to work with and would recommend them.It means so much that you know you can rely on Jamie and the Lexus of Cherry Hill team for exceptional automotive care! We can't express our gratitude for your loyalty, and we look forward to our next chance to work together!
Service of my ES350
by Tommy S on 12/29/2021High quality service, completed on time, car was returned in very clean condition. Overall, extremely satisfied.It means a lot that our commitment to customer satisfaction stood out to you, and we enjoy having you as a customer. Thanks again and we look forward to seeing you next time!
Still Getting it Right!
by Marwill on 12/04/2021I have been taking my NX to Cherry Hill Lexus since purchasing new. That’s 5.8 years. Will keep going here until they get it wrong which they obviously haven’t as yet. They are efficient and I have had no complaints. I feel assured that my… vehicle has been attended to with care and that the service is done correctly. They know their vehicles!We are so grateful to have earned your years of business! Thank you for choosing Lexus of Cherry Hill and for stopping by to share your positive feedback. See you next time!
Experience with sale rep Alex Wong
by P C on 11/17/2021Alex was very professional and friendly. My experience at cherry hill Lexus dealer is excellent.Thank you for posting about your time working with Alex! We are delighted to hear that you're a satisfied customer.
Experience with Clenton the sales rep
by Juliet N on 10/23/2021Clenton the sales rep was very professional and courteous. He made the experience of buying this new car very pleasant.We are delighted to see this feedback, Juliet! Thank you so much for shopping with us at Lexus of Cherry Hill. We will share your kind words with Clenton.
Careless attitude
by Carbuyer8185 on 10/22/2021Very poor service and careless attitude from sales to top management.Thank you for sharing. I apologize you didn’t have a better buying experience with us, and I’m worried to hear that our team left this impression. That is never the outcome we want. I will take note of this review, but I’d greatly appreciate the chance to learn more so we can work to improve going forward. Would you please give me a call, time permitting? I will look for your contact information, as well. Best, Tony LoBello - General Sales Manager - 856-727-1111 ext 1103
Service with Birthday Freshen Up
by Jerry on 08/03/2021Efficient car drop-off process for check-in. Good service with complimentary clean and Birthday freshen up.It was our pleasure to assist you, Jerry. Thank you for your support of Lexus of Cherry Hill!
Repeat customer
by SW on 07/22/2021I switched to Lexus of Cherry Hill for a variety of reasons from Pennsylvania dealerships. My personal experience and satisfaction with their universal service and business ethics remains excellent. As a long-term Lexus owner, I would… encourage anyone interested in a purchase or lease to compare prices and customer service protocols prior to making any final decision.We are delighted to have you as a customer here at Lexus of Cherry Hill! Thank you for your business and your positive review of our work. See you next time!
Unprofessional & Incompetent
by NK on 06/22/2021I took my 2006 LX 470 here for the first (and last) time yesterday for routine service. What an unfortunate mistake. I am the second owner of my LX 470, a truck that spent many years with its first owners in the Hamptons. All of the… original service stickers were neatly stacked on the windshield, along with the ones I’ve accumulated from Lexus of Edison. When I got back into my car after service, I was completely horrified to find that the service folks at Lexus of Cherry Hill took it upon themselves to remove all of the original stickers from my windshield. I could not possibly be more upset over such an ignorant move. If the team at Lexus of Cherry Hill truly respected cars and the value of 15 years’ worth of stickers intentionally saved on the windshield of a car, this would have never happened. Alas, their incompetent team took it upon themselves to remove them. As an intense motor head who knows the value of the evidence of consistent services from the original owner, I’m beyond upset and horrified that these original stickers are now gone forever. I will certainly never be going to this dealer ever again and would never recommend it to another Lexus owner.Our service manager emailed you yesterday to clarify that the vehicle is in your name and we have not received a response. We have no record of you being here in our system. We have always removed the old little stickers in the windshield and replaced them with new stickers that are reminders for future service. This is a historical practice with most reputable service departments. I have been in the automobile industry for over 40 years and I have never had an experience with a customer due to a free service sticker as a reminder for future service, or a problem with old reminder stickers. Additionally, we can provide you with a CarFax which will show the services that were performed on the vehicle throughout its history, which my service manager offered to you in her original email. Good luck with your future service at another location. Respectfully, Ed Sunday - General Manager
Service is simply the best! Thank you Shannon!
by T Drayton on 04/08/2021I can’t say enough great things about the service at Lexus of Cherry Hill. My service consultant Shannon has always gone above and beyond. Even when I decided to try out other vehicle brands - the service could never compare to Lexus of… Cherry Hill and my consultant Shannon- the main reason I traded in my vehicle to return to Lexus. Thank you !For you to say that Shannon goes "above and beyond" makes our day. Thank you so much for being a loyal Lexus of Cherry Hill customer! We truly appreciate your support and look forward to our continued relationship.
Smooth purchase
by RH on 03/23/2021Easy to deal with, smooth buying processThank you for the great feedback! It is wonderful to hear that you had such a successful purchase experience working with the Lexus of Cherry Hill team. Congratulations on your new vehicle, and we hope to see you again down the road!
Service review
by A seftel on 03/17/2021Excellent service. Service personnel were friendly prompt courteous and professional. The dealership has a text messaging appointment and follow up. All in all just a very high-level well oiled machine. Have use them for many many years.… I’m very comfortable with them and would not switch to any other dealership.Thanks for your confidence in Lexus of Cherry Hill. Our team strives to deliver top-notch service for guests and it is fantastic to see that always comes through to you. We look forward to taking care of you during your next visit!
ES 350 2012
by AM on 03/16/2021All service is high quality. Everything is performed correctly the first time. Owned this car for 9 years and never had to return after service or a repair. Appointment scheduling is done easily online. Waiting room is clean and… comfortable. Service advisors are professional. Pricing can be a little higher than other centers. You pay for the quality.We are so grateful for your years of business and your kind review! Thank you for supporting our team here at Lexus of Cherry Hill. We look forward to welcoming you back next time!
Lexus service review
by Andre on 03/08/2021Great service as always, I would and had highly recommend your services, everyone’s happy with my recommendation #team Lexus, #Winner...Thank you for your support, Andre! It means a lot that you recommend our dealership.
poor customer service
by Tammy on 01/20/2020I got a new phone and it would not hook up to my car so I called Lexus Cherry Hill and my first call they transfered me to service and it just rang and rang. Called back and they transfered me and spoke to a gentleman and he tried to walk… me through hooking my phone up. Was not successful and asked if can you come to Cherry Hill. I said yes do I need an apt he said no we are here til 8 pm. Rode an 1/2 to the Cherry Hill and I get there and the receptionist had very poor customer service She said have a seat and we will try to fit you in and she had no idea how long I would have to wait because I didn't have an apt. I explained it's a 5 min fix and she didn't want to hear it. So a gentleman Darryl Newman came up to me and said I may be able to help you. He want to my car deleted the old phone and hooked up my new one within less then 5 mins. When I went back in to customer service to get my battery replaced in my remote the receptionist was talking to another employee about me and I intervened and said don't worry it was fixed within 5 mins. So Darryl thank you for your service. This is my 5th Lexus only bought from Cherry Hill one time and now I know why. I think she needs to find a new job because her customer service skills suck. Oh by the way she went to her general manager and told her that I had to wait and they could not help me right away. So who knows how long they would have had me sitting there.Thank you for your comments. We are sorry that we did not deliver excellent customer service when you visited. We will be taking your feedback seriously and addressing this issue so we may improve areas within the dealership. Our customers are top priority and we hope that you will consider Lexus of Cherry Hill in the future.
Great Experience!
by KenyaB on 12/28/2019Thank you to the entire Lexus of Cherry Hill Team! The great customer service I received by far exceeded any other car sales experiences that I have ever had in the past! Darryl Newman, Master Sales Consultant, and Jack McCartney, Finance… Director, were extremely knowledgeable, and very thorough in explaining everything as it related to my purchase. Overall, the entire staff team was extremely friendly and helpful; this was a great pressure-free buying experience. I highly recommend this dealership! I love my new car! Thank you!We appreciate your kind words. Enjoy your new car!
Thank you for taking the time to review us. We appreciate it. Enjoy your new car!
Lexus Lease
by LisaL123 on 07/13/2018My experience at Cherry Hill Lexus was amazing. I had been dreading the thought of negotiating a deal on a car, but from the moment I walked in, I never even felt like a customer. From the start, the process was smooth and easy. I never… felt pressured, and I know I got a great deal. Damion and the staff at Lexis worked with my husband and I to help us get the best deal for everyone. I would highly recommend this dealership to everyone interested in purchasing or leasing a new LexusThank you for your kind review. We appreciate it!
Wonderful Experience
by perryliss20 on 06/25/2018Wonderful experience start to finish. Damion was incredibly nice and helpful throughout the process, as were Chuck and the rest of the sales management. And they even had a play area to keep my kids occupied which my wife and I were very… thankful for. We left very satisfied with our beautiful new RX350LWe are so glad that you had a great experience. We hope you are enjoying your car!
A Happy 2018 RX350L Owner
by Mdevuono on 04/26/2018Rob LaFlam was a pleasure to work with. This is the 4th vehicle we've ever purchased, our first Lexus, and the easiest dealer transaction to date. Everything went smoothly. Rob went over ever SUV model/package to make sure we were making… the right decision for our family. He even made sure he could secure another vehicle with the color interior we wanted from another Lexus dealer within one business day. The GM and finance manager were just as great. Overall, a very friendly dealer. We couldn't be more satisfied.Thank you for taking the time to review us. We are so glad that you had a great experience. Enjoy your new car!
At Lexus of Cherry Hill, we take as much pride in our customer service as we do in our vehicles. When you arrive, we'll go the extra mile to make sure your experience at our dealership is beyond compare.
Lexus of Cherry Hill offers a car-buying experience like no other. We have a huge selection of cars, SUVs and crossovers, and we provide elite customer service and world-class amenities. That's the Lexus of Cherry Hill difference.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Portuguese
- Chinese
- Spanish
We're delighted to hear that Mitch and the team at Lexus of Cherry Hill made your car-buying experience so positive! Thanks for choosing us, and we look forward to serving you in the future.
by Lexus of Cherry Hill on 08/16/2024