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Lexus of Cherry Hill


1230 Rte 73, Mount Laurel, NJ 08054 (map)
Today 7:30 AM - 7:00 PM
Sales Rating
Recommend:
Yes (2) No (1)
Service Rating
Recommend:
Yes (27) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Unprofessional & Incompetent
Written by NK on 06/22/2021

I took my 2006 LX 470 here for the first (and last) time yesterday for routine service. What an unfortunate mistake. I am the second owner of my LX 470, a truck that spent many years with its first owners in the Hamptons. All of the original service stickers were neatly stacked on the windshield, along with the ones I’ve accumulated from Lexus of Edison. When I got back into my car after service, I was completely horrified to find that the service folks at Lexus of Cherry Hill took it upon themselves to remove all of the original stickers from my windshield. I could not possibly be more upset over such an ignorant move. If the team at Lexus of Cherry Hill truly respected cars and the value of 15 years’ worth of stickers intentionally saved on the windshield of a car, this would have never happened. Alas, their incompetent team took it upon themselves to remove them. As an intense motor head who knows the value of the evidence of consistent services from the original owner, I’m beyond upset and horrified that these original stickers are now gone forever. I will certainly never be going to this dealer ever again and would never recommend it to another Lexus owner.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Lexus of Cherry Hill on 06/24/2021
Dealer Response
Our service manager emailed you yesterday to clarify that the vehicle is in your name and we have not received a response. We have no record of you being here in our system. We have always removed the old little stickers in the windshield and replaced them with new stickers that are reminders for future service. This is a historical practice with most reputable service departments. I have been in the automobile industry for over 40 years and I have never had an experience with a customer due to a free service sticker as a reminder for future service, or a problem with old reminder stickers. Additionally, we can provide you with a CarFax which will show the services that were performed on the vehicle throughout its history, which my service manager offered to you in her original email. Good luck with your future service at another location. Respectfully, Ed Sunday - General Manager
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