Cadillac of Mahwah
Customer Reviews of Cadillac of Mahwah
Review type:
The process was fast, easy and not stressful. What else can you ask for?
by vmagan2004 on 08/25/2017updated 09/08/2017The process was fast, easy and not stressful. Todd Porter answered my 20 questions and did it with a smile on his face. Top notch guys over there. My wife was trained by Joe Cleary on an iPad and he was able to show her how to use the app… and all of the features in the vehicle. They even scheduled another appointment for her to stop by and answer any additional questions that she had. My wife is very happy, which means that I am very happy. I highly recommend Cadillac of Mahwah. I will NEVER shop anywhere else again. Extremely satisfied customer.Thank you for leaving us a five-star review and your wonderful feedback! We are happy to hear that Todd and the rest of our team were able to answer all of your questions. We truly appreciate your loyalty to our dealership and we look forward to seeing you again in the future! Best, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah
INCREDIBLE EXPERIENCE
by Jacobmaas on 04/07/2017The hands on service, the walk thru about my car. Loved it. I will send many many more people there in the future.Your kind words are greatly appreciated and thank you for spreading the word about your excellent experience at Cadillac of Mahwah; we look forward to working with you, your family, and your friends in the future. Best, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah
The old bait and switch routine
by RobertSolomon on 01/07/2017Was quoted a lease price on a 2017 CT6 which was supposed to have adoptive cruise control as one of the features. It was only after completing all of the paperwork and having paid the first months payment and registration fees that I was… told the car did not have adoptive cruise control as promised and that if I wanted a CT6 with adoptive cruse control that it would cost $10,000 more. I had the contract voided, my credit card payment reversed and walked out of the dealership. Jessie Garcia, the lying internet sales representative said he took full responsibility for the mistake, yet I was offered notion to make up of the nearly 5 hours of my life that this lying salesman cost me.Robert, I am disappointed to hear our dealership was unable to provide the business you needed. We always aim for 100% customer satisfaction; however, it is apparent we have fallen short of this goal during your most recent visit to Cadillac of Mahwah. We appreciate you taking the time to share your experience and leave this review. Reviews like these help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. Please contact me at your earliest convenience so that we can work together to resolve this issue. Sincerely, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah
Purchase of 2016 Cadillac Escalade
by dchan2016 on 12/01/2015updated 12/16/2015I had a great buying experience with Richard Schulman. The conversation was very efficient and fair. I will certainly recommend him to my friends and family.Hello! We love hearing from our guests so thank you for taking the time write this review. It's wonderful to hear that Richard was able to provide you with a great buying experience! We will be sure to share your comments with him. Thank you and take care! Paul Ciriello pciriello@cadillacofmahwah.com
Hello! We love hearing from our guests so thank you for taking the time write this review. It's wonderful to hear that Richard was able to provide you with a great buying experience! We will be sure to share your comments with him. Thank you and take care! Paul Ciriello pciriello@cadillacofmahwah.com
"Gary Monnecka Provided Superior Service & Expertise in Sales"
by Jemrald on 09/03/2015My recent experience at Cadillac of Mahwah was nothing less than top notch! Salesman, Gary Monnecka, went above and beyond in making my purchase a smooth & pleasant one. Thank you again Gary for all your help and expertise.Jemrald, thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you with the help of Gary as we know buying a car takes time out of your day. Enjoy your new car and make sure to follow us on Twitter and like us on Facebook to get a hold of the latest deals. Paul Ciriello | pciriello@cadillacofmahwah.com
Cadilac of Mahwah best in class
by Sean407 on 09/03/2015Our experience at Mahwah of Cadillac couldn't have gone any better! Our sales rep Mike Esposito was an absolute pleasure to work with. Mike was very patient, accommodating and extremely knowledgeable. Mike spent over 4 hours with us and… even stayed past business hours making sure that we chose the right vehicle. The sales manager and business manager were also extremely nice and easy to work with. My parents have been long time customers of Cadillac of Mahwah and I am very happy to be part of the Cadillac family. I Will recommend Cadillac of Mahwah to anyone that I know who is in the market for a Cadillac and will tell them to request Mike Esposito as there sales rep.Thank you for taking the time to share with us, Sean! The goal of the Cadillac of Mahwah team is to ensure a painless and enjoyable purchasing process for each of our customers. We're happy to read that you found what you wanted in such a timely manner with the help of Mike. Please remember that we're always here to assist you with any future auto needs and be sure to keep up with us on Twitter and Facebook for access to exclusive content. Paul Ciriello | pciriello@cadillacofmahwah.com
Cadillac of Mahwah
by ZEkonomidis on 07/09/2015Todd Porter is an awesome salesman! Very kind and every question gets answered quickly and honestly. Paul is also very speedy when it comes to accommodations and getting things done. Awesome job guys. I've never felt so comfortable at a… dealership before!Thanks so much for this 5-star review about your wonderful experience at Cadillac of Mahwah! We always enjoy hearing from our customers. I am pleased to hear that Todd and Paul have been helpful and accommodating during your visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you our commitment to this. We hope to work with you again in the future for any of your automotive needs! Paul Ciriello | pciriello@cadillacofmahwah.com
Cadillac of Mahwah
by dmcculloughlaw on 05/05/2015updated 05/20/2015Very pleasant experience. Sales person Todd was very helpful and informative. Showroom is beautiful and very comfortable for customers. I did not feel pressurized to purchase a vehicle that day albeit I did because the dealership provided… everything I needed and did not waste my time. Thank youYour kind words and fantastic star-rating are greatly appreciated! Congrats on your purchase! I am elated to hear that Todd and the rest of our staff was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Don't hesitate to contact us if there is anything else we can do for you. Check us out on Facebook and Twitter for access to our exclusive specials. Best, Paul Ciriello | pciriello@cadillacofmahwah.com
SRX
by gombill on 03/19/2015updated 03/28/2015This is the fourth vehicle we have purchased from Paul Ciriello. It is always a pleasure. We have come to trust Paul and the dealership to be fair and honest.It was a pleasure to read about your fourth car buying experience at Cadillac of Mahwah. Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Paul was able to provide you with such a memorable and outstanding experience. Thank you for taking the time to write this outstanding review. We look forward to seeing you again in the future! Best, Paul Ciriello | pciriello@cadillacofmahwah.com
Todd Porter
by tsufi on 02/21/2015updated 03/04/2015I received a hand written THANK YOU from Todd Porter - my sales rep! That makes about 5 thank-you's from this awsome dealership. That doesnt even include the gifts and trinkets we received. Their customer service is bar none! We don't… feel like we purchased a vehicle, we purchased an experience! Todd Porter was the TRUTH and that is what you want. Stop in and see him, tell him Nigel and Earth sent you! #whatanexperience.Excellent Service and Experience!
by SarasotaShel on 03/03/2015everyone made my purchase as seemless as possible. i test drove several different models and really liked the srx. i proceeded to buy the vehicle and drove it away sameday. couldn't ask for a more pleasant and professional experience.… thank you all!We love hearing about customers that have a great experience at Cadillac of Mahwah, and we are glad you are one of them. We know that buying a car is an important decision, and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Also, check us out on Facebook and Twitter for access to our exclusive specials. Sincerely, Paul Ciriello | pciriello@cadillacofmahwah.com
Great Service!!!
by Despina on 02/17/2015updated 02/26/2015Richard Schulman is great to work with. Knowledgeable, courteous and fun and definitely loves his work. Enjoyed dealing with him.Thanks for your outstanding review! I'm very happy to hear that Richard was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Paul Ciriello | pciriello@cadillacofmahwah.com
Terrific staff
by Dmdm12131213 on 02/25/2015I purchased a used escalade from the most gracious caring salesman who introduced me to a person he called his great friend Paul Ciriello. This duo can move mountains to make a person feel appreciated!! Wow. Is all I have folks. Don't get… beaten up by the nay Sayers. Go see Todd Porter and Paul Ciriello for your next vehicle!! You won't regret it!Thank you for taking the time to write such kind words about our sales team. Todd and Paul are a great people person and they strive to create a positive buying experience for every customer. They will be very happy to hear that he was successful in that endeavor. Congratulations on your new purchase! If you have any questions or concerns, please do not hesitate to come see us. Best, Paul Ciriello | pciriello@cadillacofmahwah.com
Todd Porter
by efranklin1212 on 02/21/2015Just received a hand written THANK YOU from our sales rep TODD PORTER!! That makes it about 5 thank you's from an amazing dealer! Not to mention the trinkets and gifts we received as well as the luxury magazine "Cadillac". We do not feel… like we purchased a vehicle, we purchased an EXPERIENCE - Todd Porter was the ABSOLUTE TRUTH - bar none! Stop in to see him at Cadillac of Mahwah and tell him Nigel and Eartha sent you! #whatanexperience.Thanks for this marvelous review and congratulations on your new car! We are so pleased that Todd was able to provide you with such exceptional service. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Best, Paul Ciriello | pciriello@cadillacofmahwah.com
Cadillac ATS
by bobscal1 on 02/08/2015updated 02/20/2015I had driven a family car for years( Honda Pilot) , now it was time to splurge on myself, Mike Esposito was very passionate about the Cadillac Brand and help sell me on my purchase. I know Cadillac is going after the the BMW, Audi… Mercedes market and wants to be " boutique " type dealerships. In my opinion young salesman like Mike and the dealership Management at Mahwah Cadillac will be exactly what GM needs to fulfill that vision. Mahwah Cadillac and the team made me feel very special on a big purchase in my life and I am looking forward for many years of being in the Cadillac family.Congratulations on your new car! Thank you for taking the time to write about your experience. It is magnificent to know that Mike was able to provide you with the pressure-free and knowledgeable service that Cadillac of Mahwah is known for. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Best, Paul Ciriello | pciriello@cadillacofmahwah.com
Great experience!
by ToodyKay on 02/05/2015Even though the dealership was having a busy day delivering cars, everyone was friendly, gracious and never made me feel rushed or bothersome. Nice group of people!Toody, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a remarkable experience. Feel free to call or stop by if there is anything else we can do for you. Take advantage of our exclusive coupons by following us on Twitter and Facebook. Paul Ciriello | pciriello@cadillacofmahwah.com
Perfect buyers experience at Cadillac of Mahwah
by MrTurley on 02/06/2015I wouldn't normally take the time to write a public review of any kind... but the buyers experience I just received from Cadillac of Mahwah needs to be shared! Simply Faultless!... Todd Porter went out of his way to put me in the right car… at the right price! Add into this mix a complex financing 'challenge' (non-US Citizen) and then 'to my door' delivery! ...what can I say? Do not hesitate to visit their showroom!Thank you for taking the time to write this fantastic review and assign our dealership such a wonderful star rating! We work very hard to ensure that each of our customers is 100% satisfied with the vehicle buying experience. We look forward to working with you again; be sure to take advantage of our exclusive specials by visiting us on Twitter and Facebook. Paul Ciriello | pciriello@cadillacofmahwah.com
ATS
by CSTATS on 01/31/2015This was my second time buying a vehicle at Mahwah Cadillac. I was treated courtiously an professionally during both experiences.Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second vehicle buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Paul Ciriello | pciriello@cadillacofmahwah.com
FANTASTIC EXPERIENCE
by CLARKE121215 on 01/02/2015Dear Cadillac of Mahwah Sales Manager, I would like to offer my highest compliments and appreciation to Todd Porter of your sales team. I recently purchased a 2008 Lexus RX Hybrid from Mahwah. I live in the Philadelphia area and had been… searching for this vehicle and Mahwah had the only one in the color I was seeking, with low mileage and at a price that was truly fair. From my first call, Todd was extremely helpful and responsive. He took every step to make sure I had all the information I needed, and he also facilitated the finance process in a smooth manner without the typical pressure that other dealerships are known to try. Todd knew I was pre-approved by my company's credit union but politely asked if he could see if the dealership could beat their rate - and they did. After placing a deposit to hold the vehicle, I drove the 2-plus hours to the dealership and found the car to be in terrific shape and exactly as Todd described. Todd made the total process (from test drive to signing papers) take less than an hour. It was amazing. He's also been great about follow-up after my purchase making sure I'm completely happy with the vehicle. I cannot say enough about Todd and would recommend him to anyone looking to buy a new or used vehicle. Thanks Todd!! Gregory Clarke Newtown Square, PAThank you for your review, Gregory. We're glad to have Todd on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Paul Ciriello | pciriello@cadillacofmahwah.com
Best service ever
by KevinNiksarli on 11/19/2014updated 12/09/2014Gary was fabulous ! Fair price on a high demand truck. It was the most seamless car lease ever for me. He found the Escalade I wanted, and delivered it to my door when I asked me to (because I could not make it out there). It was a Bentley… level operation. Thank you !Kevin, We're glad to hear that your vehicle lease went so well. It's always great to hear from our customers and we appreciate you taking the time to give us feedback. Thank you for choosing Cadillac of Mahwah for your vehicle needs. John Regan | (201) 579-6500 | jregan@cadillacofmahwah.com
A wonderful experience
by Lisamc18 on 09/17/2014updated 09/28/2014It was a real pleasure to work with our sales representative Ken. He made the experience enjoyable. The whole team that we dealt with at Mahwah Cadillac was professional and pleasant. Our last few leases were with BMW and I can tell you… that the service we received at Cadillac far out shines BMW.We love hearing from our customers, so thank you for taking the time to share your awesome experience with this humbling review. We are so glad to hear that you had such an enjoyable time working with Ken and the rest of the team. We look forward to giving you the same great service next time we see you. Happy driving! Sincerely, John Regan | (201) 579-6500 | jregan@cadillacofmahwah.com
Thank you for taking the time to leave us your wonderful feedback and your five-star review! We are very happy to hear that the process was fast, easy and stress-free and that Todd was able to answer all of your questions. We truly appreciate your loyalty to our dealership and we look forward to seeing you again in the future! Sincerely, Paul Ciriello pciriello@cadillacofmahwah.com | Cadillac of Mahwah
by CadillacMahwah on 08/13/2019