Route 46 Chrysler Jeep Dodge Ram
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Customer Reviews of Route 46 Chrysler Jeep Dodge Ram
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by j on 05/22/2024If i could give ZERO stars i would. Beware of the lies and hidden fees, and when you question them about fees be prepared to be yelled at. I asked 3 people (internet sales, sales, finance) before going in to this dealership if they had any… extra fees beyond tax/dmv beyond doc fee and was told all by 3 no. I guess they meant... no? or no ;) because before signing the papers I noticed the math on the deal was not adding up, after some hostile back and forth with the finance guy I got the most convoluted explanation of how over $3000 in fees were there to 'certify' the car so I could buy it... he barley could admit it was a fee, tried to say it was part of the price of the car and that was after he denied anything extra was there 3 times. Shady tactics, if you are going here be prepared to be swindled, lied to and insulted... or maybe just stay far awayTotal waste of time!
by Al R on 10/07/2023Terrible experience. I’ll elaborate. I called at 2pm today and gave the sales guy The two car SKUs. He asked what time I planned on coming in. I told him 5 o’clock. I showed up at 5:15. Neither of the two cars were there. Neither was the… original sales person I spoke with. They assigned us to a different sales person. That guy tells us that the cars will be there in 15 to 20 minutes. 7 PM rolls around and we’re still missing the cars. Total waste of time. We walked out. We will buy the car as we like jeeps but certainly won’t buy here. This place is a jokeDon't sell car here
by Ty on 08/24/2023Recently leased a new Jeep from this dealership and traded in a car as a partial trade-in, plus a payout amount. The payout was supposed to be delivered via check within 2 weeks according to them. Over a month has gone by and the check has… not been issued. The salesman I worked with was responsive, but had no answers on how or when the transaction would be completed. He referred me to office lines for both a finance manager and the GM, who have failed to return calls after leaving a voicemail. No resolution or communication has been made about when the check will be delivered to me. I would not do business here if I were you; the customer service is non-existent.Terrible Experience
by Danny on 05/19/2022Terrible experience with Enrique. I asked to test drive a specific trim of a Cherokee L. Instead he brings the more expensive higher trim and lied and said the options were the same. I had actually already driven that exact same vehicle a… few weeks before unbeknownst to him. I also test drove a Durango. When I asked if they honored the manufacturer lease deal from the Dodge website he said that website doesn’t exist. When I asked if he could do a lease quote for specific mileage and terms for excellent credit he said he couldn’t and that he needed to run my credit. I said assume excellent credit as I know my scores and do have excellent credit. Enrique said he couldn’t assume and wouldn’t do the quote. I had no problem getting lease quotes from Volvo and Lincoln as I was cross shopping an XC90 and Aviator. Even more ridiculous is that I even got a lease quote from that exact same dealership for a Cherokee L Overland a few weeks before from another salesperson. I guess if you’re a black man and not working with a black salesman you’ll be treated poorly. Thanks Rauny for the great service. Enrique needs to treat his customers (especially the black ones) better. I won’t be spending my money here.Forget about contact-less buying experience
by Lucinda on 02/22/2022I initially inquired about a specific stock number on Friday 2/18/22 at approximately 2PM via the chat feature on your website. The person that replied verified the vehicle to be in stock. I provided my name, phone number, address and… requested that it be verified that the vehicle had not been smoked in and that I be called at 4 PM or later. I was contacted an hour later at 3PM while I was in the middle of an appointment with a client. I requested that the salesman call me at 4 PM. Instead he texted me at 4:50. At that time I requested the window sticker via email and a worksheet to be emailed to me reflecting the $2500 coupon on the listing, 5.5% interest rate and 5K down. Instead he did not reply to me until 10:20 AM on Saturday to give me the run around about the coupon only being available over the weekend and not being able to draft a worksheet as everything is finalized in house. I requested the sales manager call me as I live in NC and again requested the best pencil, 5.5 rate, and 5k down on the worksheet. Even though my significant other just had surgery last Wednesday and is in a cast he was willing to make the nearly 9 hour drive with me to get the deal done as long as we had finalized numbers before departing. Despite calling your dealership 7 times on Saturday I was never able to get in touch with a manager or receive a return call. I spent nearly ten years in the Auto Industry with 7 of those years as an Internet Sales & Marketing Director for a highline dealership.Miserable dealers
by rachel hazel on 03/07/2021Worst experience ever. They just take advantage of people innocence and get laughed at..I really wish they would have spared people atleast during lent season. They did not stick to their ( Reyad and his manager who is really rude) words… and the numbers that the finance guy Sal were totally..I know stealing that kind of hard earned money is not going anywhere it is going to hit back in some way but I really hoped there were still trust worthy people in this dealershipWonderful Place To Buy Your Next Car
by staslembryk on 11/15/2020Had an AMAZING experience at route 46 Chrysler Jeep Dodge! The staff was very helpful, and professional. I had the pleasure of working with Ed and Dave who made every effort to make sure that I walked out happy!ED HARNEY IS AMAZING
by Rudy on 11/04/2020Ed Harney is an amazing sales consultant! I went in yesterday ready to get out of my 2016 Jeep Patriot after 4+ years, and I had my eye on a 2021 Ram 1500 Bighorn. Not only was he extremely kind, but he also worked for me as a customer.… When it came to the trade he pushed FOR me to get the most out of it and gave me an amazing deal way below what I was expecting in monthly payments. I used to work with Ed when I was in the internet department, and I always knew my customers were in great hands with him. Now, as a customer, I know why! I will be sending my family to Ed Harney from here on out!Awful Experience
by Steven on 06/15/2020Went a few weeks ago to look at cars and put down a refundable deposit. Salesman was wonderful, but I couldn't get to a number I wanted. Went elsewhere. Asked for my refund back in store, manager/owner that sits behind the desk (white… male, glasses, orange hair) calls me over. Asks why I didn't take the car. I informed him that it wasn't gonna work out and that I don't need to provide him anymore information. Manager/owner screams at me and calls me a petulant child and that karma will get me. He then refuses to give me my credit card back and my refund (which I am entitled to via the contract) and threatens to call 911. Refund was eventually issued. DO NOT GET A CAR FROM HERE. GO ELSEWHERE. If I could leave a zero star review I would.Treated like family
by Matt M on 03/03/2020I drive about an hour to get to RJ and the team at RT 46 Jeep. It’s worth the trip when you’re making such an huge investment. They’ve earned my business. I get the most for my money and it’s a pleasure to shop when you know they have your… best interest at heart.My first Jeep
by Angel Gratacos on 02/08/2020I went to three dealerships that day looking for a particular style that I already had in mind. The last dealer I arrived at was Chrysler Jeep Dodge in Little Falls NJ When I walked in, I immediately saw what I had pictured. . I took a… test drive and loved the handling. My salesman RJ was helpful in so many ways . He made sure that I would be satisfied with the car as well as the contract agreement. There was no sales pressure either so I felt comfortable speaking freely regarding what I could afford to pay.Am I satisfied customer, yes. Would I consider another car from Jeep Chrysler Dodge, yes. Angel G.Awesome!
by aespinal413 on 01/28/2020I am so thankful for RJ, he was able to help us out so much. He was extremely polite and informative. I love my new car and highly recommend him!Really good service
by Gbeaman on 03/15/2019Everyone was really friendly. RJ did not let me leave till I was happy with the price. Had a few hiccups along the way but he checked un with me and worked around my hectic work schedule to get the problem resolved. Even with the… busyness of the dealership he still did his best to ensure I was completely satisfied with my purchase. And as much as called anand emailed with my many questions it's like talking to a friend when dealing with RjOne more Jeep from the best guys
by Jeeplover95 on 12/03/2018It was time to renew my lease, as I always do, I contacted RJ Salas, after a short conversation, we had a new deal.Easy experienceâgreat deal, great car!
by Themons77 on 11/03/2018The buying process here was uncomplicated and straightforward. I worked with RJ Salas and felt he was honest with me and got me a nice deal. Iâll be coming back here for any future Dodge/Jeep purchase.Amazing salesman
by Dwazi7777 on 08/07/2018RJ was outstanding! He helped me find everything I wanted in a Jeep for an affordable price. He was very knowledgeable about the Jeep and made sure I knew all the features and how to use them.Amazing!!
by xdandix7 on 07/21/2018First off, let me tell you how amazing, Gabriel as a salesmen is. Very friendly and takes care of your needs when it comes to finding a great vehicle at a great price. Bought a used 2014 Honda Civic Si off of him. Didn't wait around… forever. He took care of me and got me into the car the same day! No bs just great experience! If you are looking for a salesmen with a great attitude I would highly recommend Route 46 Chrysler, Jeep, Dodge in Little Falls! Make sure to ask for Gabriel!excellent!!!
by doug_sc on 05/30/2018We've stopped by Route 46 Chrysler Jeep Dodge and found ricardo who helped me buy the car i wanted.. and with the deal i was looking for i totally recomended...It's good to have a place and a person you can trust!!!Jeep 2018
by Mich11240427 on 05/25/2018I would like to express my thanks to Wesley till for making my leasing expierence a great one ! He was patient and knowledgeable of the car I wanted. Very happy with my new Jeep 2018 ! Thank you !Jeep Wrangler Lease
by Steelerfan_18 on 05/22/2018I had a great experience at the dealer on my last visit. I got a great deal on my trade in and an even better deal on my New Wrangler Lease. The salesman, RJ was awesome. He knew what my budget was and he did all he could to get me in… the vehicle I wanted for the price I wanted which I thought was very fair. I also traded in my wife's Grand Cherokee and was able to get the same car at the same price I was paying for that lease. The whole experience was great everything to the sales and negotiation and also the time spent with Financing. I plan to return with my son in a few months when his lease comes due.Great Experience
by cbar123 on 05/22/2018Sean Duffy is awesome! found the right Jeep Compass for my family after searching through so many. Really wanted to find us the right fit. He is hilarious and so helpful. The dealership was overall friendly and straight-forward. I recommend… going- and definitely ask for Sean D.!
Jeep Compass
Ram 1500
Dodge Durango
Jeep Grand Cherokee
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