Customer Reviews of Kundert Volvo Cars of Hasbrouck Heights
Review type:
Fraudulent charges and dismissive behavior by service advisor
by Bhubalan Mani on 12/28/2024Thank you for requesting feedback regarding my recent service experience at your center. I regret to inform you about several concerns regarding my interaction with your service advisor, Emily Mamede. The issues began during the initial… write-up process. While I had referenced your online pricing for the 50K service, I was quoted a different amount. When questioned, Ms. Mamede's response was dismissive, stating "prices will vary, you should have looked at the website description, which says so." This type of response falls short of professional customer service standards. I believe the customer deserves a better response, not everyone is skilled technically and does a thorough background work on what to expect before coming in. I believe this is the responsibility of the advisors to make the customer comfortable about what they are getting into. During vehicle pickup, Ms. Mamede did not proactively review the completed services or address potential concerns. I had to specifically request details about each item in the service report. Most concerning was the discovery of an unauthorized "Sunroof inspection" charge, listed as "Customer Requested." I explicitly only authorized a battery check. This unauthorized service addition and subsequent charge of over $100 is unethical and potentially fraudulent. With the unpleasant and rude behavior I experienced from her during the write up, I was in no mood to discuss this charge with her. I preferred to let this 100+ dollar charge go, instead of debating with her and ruining my day. While the actual maintenance work appears satisfactory, the poor customer service experience and unauthorized charges have significantly impacted my trust in your service center. As a result, I will be seeking alternative service providers for future maintenance needs. I trust you will address these issues to prevent similar experiences for other customers.Thank you for taking the time to talk with me on the phone regarding your situation. Again, I do apologize for the stress it caused, but I am glad we were able to resolve the issue together and hopefully regain your trust in our service department. Your experience is not the experience we want our customers to have, and it is not the experience they deserve. I am confident your next visit will be the true Kundert Volvo experience that has kept us in business since 1944. Thank you again and if you wish to discuss further, please do not hesitate in reaching out. Billy Kundert - General Manager - 201-288-8984
Hi Mr. Billy, Thank you for the call and addressing the concerns. Appreciate it.
Windshield Replacement , "I can See Again"
by Volvo For Life on 10/12/2024Good service, friendly and knowledgeable employees. Emily and Mike Sr.Thank you for the awesome feedback about our team here at Kundert Volvo! We look forward to seeing you again next time!
In 4 times to fix...
by jjmra on 03/16/2024Edmunds, Brought my car in with an engine check light back in July 2023 (P0301 cylinder 1 misfire). They changed all spark plugs. Same code came up again in December 2023. They changed the coil. Before I left the lot the check engine… light came up again. Puzzled they just erased code and sent me on my way. February 2024 check engine came on with same code plus a P0304 (misfire cylinder 4). did compression ...nothing. Did not want to change fuel injectors (usually a step after spark and coil replacement). Concerned that the Volvo extended warranty company would not concur. Deleted code and sent me home. So, Kundert Volvo could not solve the problem (times 4) yet charged me for my first and second attempts in which neither helped or corrected the problem. Only saw the manager, Mike when I initially brought my car in and he never spoke to me again while my car was there for two days. If it shows up again I will consider bringing it to another Volvo dealer (extended warrantee only applies to Volvo repair?) and see if they are any better to diagnose and fix.Thank you for the review. I'm sorry to hear that this experience hasn't left you with a better impression of our dealership. Please feel free to contact me directly so we can discuss the situation further and work toward an appropriate resolution. Respectfully, Mike Mazzaro Senior - Service Manager - 201-288-8984 ext 115
Not a surprise
by Edward Weikert on 09/20/2023Mike Sr. was superb. Always well taken care of at Kundert.Edward, we're delighted we could deliver an excellent experience! - Kundert Volvo Team
Satisfied Customer
by Glenn on 08/30/2023They tell you what needs attention. No pressure to fix and always keeps you updated on current situation. No issues with loaners and would recommend this dealership to friends and familyHi Glenn, We appreciate your recommendation and are glad to know our team at Kundert Volvo has been keeping you well-informed about your vehicle's needs. Thanks for the positive feedback! Hope to serve you again soon.
Kundert Motors a great place to visit!!!
by Heavy duty girl on 11/18/2022Kundert Motors service department treated me like a family member. They listen to my concerns. Michael J needs to be commended for his knowledge of his job, and his exceptional knowledge of the Volvo brand. The young ladies in the service… department were also helpful.Thank you for the kind review! We're happy to hear Michael & the team provided you with an excellent experience and we hope you won't hesitate to reach out if we can be of service again in the future! - Kundert Volvo Cars of Hasbrouck Heights
Great Service
by Lou on 10/06/2022I have been using the Service Department of Kundert Volvo and have never been disappointed in their performance. I normally work with the Service Rep- Michael, but the whole team has always been very supportive.Thank you for trusting Kundert Volvo Cars of Hasbrouck Heights with your service needs! Michael & the team appreciate your support and look forward to seeing you next time!
Professional and knowledgable
by Lou on 06/30/2022Emily, the service rep, did quite alot of research to follow up on the resolution of my service issue. Incredible customer service attitude.Hi Lou, thank you for taking the time to share your kind review! Emily and the rest of our team look forward to seeing you next time! -Kundert Volvo Cars of Hasbrouck Heights
S60 3G to 4G modem upgrade
by RHS on 04/21/2022While unexpected software problems developed with the transition of 3G to 4G modem upgrade, the dealership went out of their way to resolve the situation over several weeks with VOLVO Corp. communication and loners when repeated visits were… needed. Bad situation was well, professionally mediated.Thank you for taking the time to leave us a review! We're so glad we were able to assist you and hope we can be of service again in the future. Take care! - The Kundert Volvo Cars of Hasbrouck Heights Team
Great Service
by Louis Mattina on 06/22/2021The service team at Kundert Volvo is extremely professional, knowledgeable and supportive. Makes a possible difficult service circumstance workable.Thank you so much for the fantastic review, Louis! We're so glad we had the opportunity to help you out and we hope we can be of service to you again in the future. Take care! - The Kundert Volvo Cars of Hasbrouck Heights Team
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you for sharing your detailed feedback. It's concerning to hear about the discrepancies in pricing and unauthorized charges during your visit, as well as the interaction with our service advisor. We strive for transparency and professionalism, so it's disappointing that we fell short here. Please reach out directly if you'd like to discuss this further or need assistance resolving any outstanding issues. Thank you, Billy Kundert Jr - General Manager - 201-288-8984 ext 122
by Kundert Volvo on 01/15/2025