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Kundert Volvo Cars of Hasbrouck Heights


140 Rte 17 N, Hasbrouck Heights, NJ 07604 (map)
Today 9:00 AM - 5:00 PM
Sales Rating
Recommend:
Yes (3) No (0)
Service Rating
Recommend:
Yes (3) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
In 4 times to fix...
Written by jjmra on 03/16/2024

Edmunds, Brought my car in with an engine check light back in July 2023 (P0301 cylinder 1 misfire). They changed all spark plugs. Same code came up again in December 2023. They changed the coil. Before I left the lot the check engine light came up again. Puzzled they just erased code and sent me on my way. February 2024 check engine came on with same code plus a P0304 (misfire cylinder 4). did compression ...nothing. Did not want to change fuel injectors (usually a step after spark and coil replacement). Concerned that the Volvo extended warranty company would not concur. Deleted code and sent me home. So, Kundert Volvo could not solve the problem (times 4) yet charged me for my first and second attempts in which neither helped or corrected the problem. Only saw the manager, Mike when I initially brought my car in and he never spoke to me again while my car was there for two days. If it shows up again I will consider bringing it to another Volvo dealer (extended warrantee only applies to Volvo repair?) and see if they are any better to diagnose and fix.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Kundert Volvo on 03/18/2024
Dealer Response
Thank you for the review. I'm sorry to hear that this experience hasn't left you with a better impression of our dealership. Please feel free to contact me directly so we can discuss the situation further and work toward an appropriate resolution. Respectfully, Mike Mazzaro Senior - Service Manager - 201-288-8984 ext 115
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