Customer Reviews of Toyota of Hackensack
Review type:
9 year customer
by rattacasal on 06/05/2015I bought my 2004 Toyota Corolla from Hackensack Toyota in 2003. In the nearly 9 years since then, I have always taken my car to that dealership for service. I am always please and always satisfied with their service. Always. My next car… will come from Hackensack Toyota - but the way this car runs, it may not be for quite a while!Horrendous Customer Relations
by skf2002 on 12/06/2008I purchased a 2008 Toyota Highlander from Toyota of Hackensack. This car has been back to the dealership in the past year more for defects rather than regular services. The final straw was what happened on 12/2/08. While double parked in… Manhattan, NY, I had the car in auxillary mode with the radio on for a few minutes and when I attempted to restart the car, there was no response. I had to have the car towed to the nearest toyota dealership and in order for the tow truck driver to get it on the flat bed, he had to open the gear box to get the car in gear. I had the car towed to a dealership in NY. When I got the car back, it was explained to me that they had to replace the main fuse due to an improper battery boost. However, it couldn't be determined why the car wouldn't start in the first place with the key. I called Toyota of Hackensack, to discuss the options of replacing the car being that I feel that my car has a undiagnosed defect or bringing the car in for a complete diagnostic to determine the cause of why a new car failed to start and to prevent the issue from re-occuring. I spoke with Sean, the Customer Service Manager and I was astounded by his demeaning, mocking, and unprofessional tone. In our conversation, he basically told me that there was nothing that the dealership could do. In this same conversation, I outlined all the defective problems with the car. He boldly told me to file a lemon law complaint with New Jersey's Attorney General's Office. This is my second toyota and I can say that I will never recommend Toyota and I will never buy another Toyota.Sorry but it appears you know very little about cars.
The same thing happened again on 1/8/09.the car wouldn't restart. I had it towed to a dealership and toyota's New York Headquarters told the dealership not to give me back the car until they sent their own field technician to check it out. The technician pulled apart the electrical system and found out that there were two alarm systems on the car.the second alarm was tied into the same circuit as the main fuse. I was totally astounded because when I bought the car, I was told by the finance director at Hackensack Toyota that there was no alarm system on the car and I agreed to purchase an off the market system from them for $575. Hackensack agreeed to remove and refund the $575 and reimburse me for towing fees. Well weeks went by and I was notified that if i wanted a refund, I would have to sign a release that absolves the dealership of any liability if there any long term damages. I didn't sign the release and I didn't get my refund. Recently, I had to take the car back to the dealership because there was a leak which was caused by a clog in the AC drain. The entire cabin floor was saturated. Toyota agreed to replace the carpet in the car( which had to be shipped into the country). I have asked Toyota to replace this car being that there has been so many problems with it but they refused. They claim that it isn't their policy to replace cars but they will repair defects under warranty. This has been a learning experience. This is my second toyota and I know that I will never purchase another one after this horrible experience.
You are correct "Toyotaexpert." I don't don't know a lot about car however, it doesn't take an expert after reading about the problem that I had (after the second a/c leak, I got rid of it) with the highlander that for a new car that there were too many problems. Clearly, you are an expert of crap which is what Toyota has been selling to consumers over the last few years.
Worst dealership ever experienced!!
by bigupintl on 08/10/2008I am dealing with 4 different TOYOTA dealers in Northern NJ and this one is the worst ever I experienced. I know all the dealerships are expensive anyway so that they should treat customer as royal as any other service especially where… purchase was made. But, this dealer is really different, they tried to make me down in many ways, not only their attitude but also treatment, especially which was my case for the repair of TSB issue as TOYOTA already notified all the dealership. So, it should be no argument with customer for replacement the parts. But, they argued in the beginning when I show them a copy of TSB I printed out, then after 2 hours diagnosis, they admitted there was A TSB issued by TOYOTA and need to replacement which supposed to be, so they promised to order the parts, then 2 weeks after, they called me and finally declined my service because I complained TOYOTA HQ for their treatment. Can you believe this non-sense? They do not serve customer in the name of TOYOTA at all. They even hung up on me in the middle of the conversation. By the way, afterwhile, I went to another dealer for the same repair and it was so smooth and got repaired without any question they asked. Be carefull!Customer Beware - Inspect your car before leaving dealership every time!
by davisdo on 04/21/2008II have owned new cars for over 30 years and never had a complaint about a dealership till last week. I brought my 2008 Scion xB into the dealership on a Friday for 15,000 mile service as most new car owners do and the next day noticed a… hole in my bumper. It looked as though someone had backed my car into something. I called the dealership up on Monday morning to complain about the whole and they basically did not want to hear my story. I was immediately told by their service manager Sean to have my insurance company contact theirs. No apology, nor did they want to even see what was done. They did not want to hear about it. I was amazed; I called back and asked to talk to the GM or sales manager. I was told by the switchboard that I should talk to the service manager. I told the lady that I had just talked to the service manager and did not like his response. She said I'm sorry but he is the man to talk to. I was furious so I called the Scion 800 number and told them about the incident. They were shocked also but told me the car dealerships were independent and handles things their own way. I talked to my insurance company and they told me to get an incident number. But since I did not report this to Scion when I was picking up my car the service manager did not open an incident report. I guess I was wrong about car dealerships. I now know that every time I leave the dealership I need to walk around the car to see if anything had been damaged. I have not done that before in 30 years but guess I have to start doing that now. I will never buy a Scion again and will definitely not give Toyota of Hackensack any more business.And why are you not taking the dealer to Court?
- Complimentary Coffee
- Shuttle Service
- Television
- Express Service
- Vending Machines
- Haitian Creole
- Tagalog
- Korean
- Spanish
Wow, thank you for the wonderful, five-star review! We sincerely appreciate the opportunity to continually re-earn your business with our dedicated staff and we're thrilled to hear that you have been one of our customers for nine years now. Thank you for your outstanding loyalty and we look forward to taking care of you at your next scheduled maintenance!
by toyotahcknsck on 06/25/2015