Toyota of Hackensack

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Toyota of Hackensack
278 River St, Hackensack, NJ 07601 (map)
Today 9:00 AM - 6:00 PM
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Horrendous Customer Relations
Written by skf2002 on 12/06/2008

I purchased a 2008 Toyota Highlander from Toyota of Hackensack. This car has been back to the dealership in the past year more for defects rather than regular services. The final straw was what happened on 12/2/08. While double parked in Manhattan, NY, I had the car in auxillary mode with the radio on for a few minutes and when I attempted to restart the car, there was no response. I had to have the car towed to the nearest toyota dealership and in order for the tow truck driver to get it on the flat bed, he had to open the gear box to get the car in gear. I had the car towed to a dealership in NY. When I got the car back, it was explained to me that they had to replace the main fuse due to an improper battery boost. However, it couldn't be determined why the car wouldn't start in the first place with the key. I called Toyota of Hackensack, to discuss the options of replacing the car being that I feel that my car has a undiagnosed defect or bringing the car in for a complete diagnostic to determine the cause of why a new car failed to start and to prevent the issue from re-occuring. I spoke with Sean, the Customer Service Manager and I was astounded by his demeaning, mocking, and unprofessional tone. In our conversation, he basically told me that there was nothing that the dealership could do. In this same conversation, I outlined all the defective problems with the car. He boldly told me to file a lemon law complaint with New Jersey's Attorney General's Office. This is my second toyota and I can say that I will never recommend Toyota and I will never buy another Toyota.

  • Recommend this dealer? No
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skf2002 on 12/06/2010
You are correct "Toyotaexpert." I don't don't know a lot about car however, it doesn't take an expert after reading about the problem that I had (after the second a/c leak, I got rid of it) with the highlander that for a new car that there were too many problems. Clearly, you are an expert of crap which is what Toyota has been selling to consumers over the last few years.
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skf2002 on 12/06/2010
The same thing happened again on 1/8/09.the car wouldn't restart. I had it towed to a dealership and toyota's New York Headquarters told the dealership not to give me back the car until they sent their own field technician to check it out. The technician pulled apart the electrical system and found out that there were two alarm systems on the car.the second alarm was tied into the same circuit as the main fuse. I was totally astounded because when I bought the car, I was told by the finance director at Hackensack Toyota that there was no alarm system on the car and I agreed to purchase an off the market system from them for $575. Hackensack agreeed to remove and refund the $575 and reimburse me for towing fees. Well weeks went by and I was notified that if i wanted a refund, I would have to sign a release that absolves the dealership of any liability if there any long term damages. I didn't sign the release and I didn't get my refund. Recently, I had to take the car back to the dealership because there was a leak which was caused by a clog in the AC drain. The entire cabin floor was saturated. Toyota agreed to replace the carpet in the car( which had to be shipped into the country). I have asked Toyota to replace this car being that there has been so many problems with it but they refused. They claim that it isn't their policy to replace cars but they will repair defects under warranty. This has been a learning experience. This is my second toyota and I know that I will never purchase another one after this horrible experience.
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toyotaexpert on 12/06/2010
Sorry but it appears you know very little about cars.
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