Irwin Mazda
Customer Reviews of Irwin Mazda
Review type:
POOREST SERVICE EVER
by Disapointed on 06/28/2018I purchased a certified pre-owned vehicle with this dealership in April, I was working with a sales person that I trusted and purchased multiple cars from a previous dealership. I need to be clear that the issue is with the dealership and… the GM Carlos/service manager Melissa obviously after writing this review the policies of this dealership do not match those of the other reputable dealership I had worked with previously. I have made ONLY (2) payments! on this vehicle. Before I even made the first payment to this vehicle the transmission started slipping and I made multiple attempts to have a loaner car and car serviced only to be told no loaner car was NOT available (or to have one be available and then canceled appointment because they overbooked loaner cars). So I arranged to drop off the car while I was away on a trip to visit daughter and new grand child. WELL...IT Turned out the car needed a new clutch and would require a 100.00 deductible. ME Refusing to pay the deductible due to the fact that I hadn't even made my first payment on the vehicle, the general manager Carlos refused to pay it and had the sales person pay out of his own pocket! I left multiple messages for the GM to call me because the transmission still appeared to be slipping only to be ignored and avoided by saying he was out to lunch etc. (out to lunch for 3 hours!) (if there was an attachment feature i would attach call logs/text messages) that being said after speaking to the ford service manager he explained to me to just give it a little time and address again at a future time with specific mileage. So now after making 2 payments replacing the clutch etc., THE CHECK ENGINE LIGHT has now appeared and I am scheduled to move out of state in the , me being Leary and feeling like I have been sold a lemon tried to contact GM Carlos and service manager Melissa only having a response that this is my problem and "EVEN NEW CARS HAVE MECHANICAL PROBLEMS"So what is my concern or issue? As well as the fact the I had zero attempts in contacting them to resolve issue. Multiple attempts yet again to contact Carlos and Melissa to be told that they would not help me with extended warranty or trade in for a different car..When i asked the GM Carlos to speak to his boss his reply "I am the boss' there isn't anyone else I was hired to deal with people like you!"so I asked nobody signs your paycheck? His reply I will refuse to help you if you are going to continue to get upset! I contacted corporate and was told all dealerships are privately owned and they can do pretty much what they want. What kills me the most is the pitch of a CERTIFIED PRE-OWNED CAR? What or how was this credentialed as certified or pre-owned to only be treated with such poor service. At one point they actually told corporate I made a scene in their showroom, considering I had been there a total of 3 times. to purchase, to drop off before vacation, and to pick up following. not a scene to be had! If you continue to read reviews please recognize that there are more just like mine. and obviously the reviews aren't being monitored by the owner but the GM CARLOS HIMSELFWorst Sales skills or something else
by swapjog on 12/04/2016When I was handed over to a sales rep at Irwin Mazda with assurance that am in good hands now little did I know I was gonna have my worst experience ever till date at not only a car dealership but overall Service industry. The gentleman… attending me Mike had a totally unwelcome air about him. He did not seem interested enough to pursue this sales opportunity and merely went through the motions of getting me a test drive. Instead of trying to find out what my requirements are and how he could help me with my decisions he just went about answering my questions curtly. Later on when it came to agreeing upon the price of the car, he was very much rude and almost started yelling at me to put his point through. Till then I was almost on my breaking point with such bad experience after driving down 55 miles all the way to this dealership. Its very much possible that you not always end up in a successful deal but then there are ways of dealing with customers even though deals dont work out. Mike was at his rudest worst in overall his body language as well as his articulation. Without wasting time I left with a bitter taste wondering if it was just bad sales skills on the representatives part or something else.Perfect Experience!
by GLORYDAZ on 02/02/2016After searching for the best qualified dealer, Irwin Mazda came up as number 1 across the board. From my first step inside and a greeting from Adam, my experience was exceptional. I had not expected to buy a car that day but all my… questions were answered, the price was better than expected, the car I chose was fun! and there was no reason NOT to buy a car after my visit! Even the financing went quick and smooth - I highly, highly recommend Irwin Mazda for your next vehicle. What a sweet ride! What fabulous customer service - thank you!Hello GLORYDAZ, Congratulations on your new Mazda! Thank you for taking the time to leave such a kind review for us. I am so pleased to hear that you had such a great car buying experience with Adam. Adam is such an important member of the Irwin team. He is trustworthy, knowledgeable, and he truly cares about helping his customers. Adam does an excellent job representing the Irwin brand and all that we stand for. Thank you for choosing Irwin Mazda and for recommending us. We hope that you enjoy driving your new car! Please do not hesitate to call us or stop in if we can ever help you with anything else in the future! Best, Carlos Sousa, GM
Good Experience buying a Car
by barb732 on 12/30/2015updated 01/05/2016My experience was pleasant with buying a vehicle. I saw the car online, while searching all over for a car and found this as the best car, almost no mileage, at the best price, and the nicest, professional, sales person named Gill. Ask… for Gill Truedsson. He will help you. He took the time & energy to show me everything with operating the inside of the car and walking me through the process with ease. I purchased a 2013 Lincoln MKX. I love the car.Hi barb732, Thank you for your kind review! I am so thrilled that you had such a wonderful car buying experience with Gill. Gill is such an important member of the Irwin team. He really cares about helping his customers and he does an excellent job representing our dealership. Congratulations on your new MKX! You made a great choice. What a perfect way to start off a new year. Thank you for choosing Irwin and enjoy your new car! Best, Carlos Sousa, GM
Irwin Mazda- great experience!!!!
by susanstg on 08/11/2015I bought a Cx5 Mazda today. I am very happy with the sales staff and the experience of buying a new car. After several disappointing experiences it was a pleasure to work with Michael at Irwin Mazda. Straightforward, respectful and… honest.Hi Susanstg, Thank you for the 5-star review and congratulations on your new car! You're going to love your CX-5. It's great to hear that Michael was helpful to you and it sounds like he did a great job representing the Irwin Mazda brand. He is an important part of the Irwin team and we are lucky to have him. Thank you again for the review and for choosing Irwin. Enjoy your new car! Warm Regards, Carlos Sousa, GM
Amazing Experience! Highly Recommend
by Nick101692 on 06/17/2015I was greeted upon entering the dealership by Mike M who was a very friendly salesman. He made my car buying experience as least stressful as possible to help me get into a brand new car as quickly as possible.Nick101692, Thank you for your review. I am so happy to hear that you had a great experience with Mike M. He really works hard to get every customer exactly what they want.It's important to us that the car buying experience is fun for customers, and never stressful, so I am glad to see that we are meeting our goals. Congratulations on your new car and please give us a call or come on down if you need anything else in the future. Best, Carlos Sousa, GM
For an awesome experience
by CBK42 on 05/07/2015So my wife and I decided to stop in just to look at a 2016 Mazda 6. Although on a small lot, this dealership had enough different models to help us decide. After the usual and what's to be expected negotiations we didn't think we could… muster enough to close a deal. To our surprise my salesperson Eileen came through. The next thing you know, we are buying 2 cars from Irwin. As an extra touch of class, I asked Eileen to place a bow and rose on my wife's car to surprise her at pickup. Not only did they do this, but the staff went all out to make my wife feel "special". My wife later told me that she had never had an experience like that at a dealership and that she'd always remember it. Thank you Irwin MazdaHello CBK42, Thank you so much for your response. I am so happy to hear that Eileen was helpful to you and made your car buying experience special! Eileen is an important part of the Irwin team, and she really tries hard to meet each customer's needs. Congratulations on the new cars! What a great idea to put a bow on your wife's car-she must have been so thrilled! Your review really put a smile on my face. Thanks again, Carlos Sousa, GM
Mazda 6
by fish33 on 09/07/2014After checking prices on all the different resources available on the internet, I contacted several dealers and inquired about there "out the door price" and then the games began. To make a long story short Jay I gave me a competitive… accurate price and no games.Very Satisfied Customer
by Customer95137 on 08/22/2014Two weeks ago I walked into the Irwin Mazda dealership to purchase a black, Mazda3. Unfortunately, there were none left! Undaunted, Senior Salesman Adam G assured me that he would do his utmost to locate the car of my choice. Day after day… he tracked down cars from dealer to dealer until he did it! I'm going home in my beautiful, new, black, Mazda3! Many thanks to Adam and the professional staff at Irwin. Gratefully, Christine
Irwin Mazda in Freehold, is a second generation, family owned dealership. Also serving Trenton, Toms River, Lakewood, and Edison areas, we have taken great pride in assisting our customer's with their transportation needs since 1960 and we are proud to be an automotive leader in our community. Since opening our doors, Irwin Mazda has maintained a solid commitment to our customers, offering the widest selection of Mazda vehicles and ease of purchase.
We have a large selection of New and Certified Pre-owned Lincolns & Mazda's. Our inventory changes on a daily basis. Whether you live in Freehold, Morristown, Edison, Hamilton Square, East Brunswick, Brick, Howell, Jackson, Lakewood or any other place in the Tri-State and you are in the market to purchase a new or pre-owned vehicle, we'll help you find a car, truck or SUV that works for you!
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Spanish
Swapjog, I am sorry to hear that you had a negative experience with us. We always want our customers to leave feeling valued and respected by our entire team. If you view our other reviews, the majority of them were written by satisfied customers, and I apologize that you did not have a similar experience. I truly hope that you will provide us with another opportunity in the future to show you how important your business it so us and to assist you in finding your perfect vehicle. All the Best, Carlos Sousa, GM
by irwinmazda on 01/10/2017