Irwin Mazda

I purchased a certified pre-owned vehicle with this dealership in April, I was working with a sales person that I trusted and purchased multiple cars from a previous dealership. I need to be clear that the issue is with the dealership and the GM Carlos/service manager Melissa obviously after writing this review the policies of this dealership do not match those of the other reputable dealership I had worked with previously. I have made ONLY (2) payments! on this vehicle. Before I even made the first payment to this vehicle the transmission started slipping and I made multiple attempts to have a loaner car and car serviced only to be told no loaner car was NOT available (or to have one be available and then canceled appointment because they overbooked loaner cars). So I arranged to drop off the car while I was away on a trip to visit daughter and new grand child. WELL...IT Turned out the car needed a new clutch and would require a 100.00 deductible. ME Refusing to pay the deductible due to the fact that I hadn't even made my first payment on the vehicle, the general manager Carlos refused to pay it and had the sales person pay out of his own pocket! I left multiple messages for the GM to call me because the transmission still appeared to be slipping only to be ignored and avoided by saying he was out to lunch etc. (out to lunch for 3 hours!) (if there was an attachment feature i would attach call logs/text messages) that being said after speaking to the ford service manager he explained to me to just give it a little time and address again at a future time with specific mileage. So now after making 2 payments replacing the clutch etc., THE CHECK ENGINE LIGHT has now appeared and I am scheduled to move out of state in the , me being Leary and feeling like I have been sold a lemon tried to contact GM Carlos and service manager Melissa only having a response that this is my problem and "EVEN NEW CARS HAVE MECHANICAL PROBLEMS"So what is my concern or issue? As well as the fact the I had zero attempts in contacting them to resolve issue. Multiple attempts yet again to contact Carlos and Melissa to be told that they would not help me with extended warranty or trade in for a different car..When i asked the GM Carlos to speak to his boss his reply "I am the boss' there isn't anyone else I was hired to deal with people like you!"so I asked nobody signs your paycheck? His reply I will refuse to help you if you are going to continue to get upset! I contacted corporate and was told all dealerships are privately owned and they can do pretty much what they want. What kills me the most is the pitch of a CERTIFIED PRE-OWNED CAR? What or how was this credentialed as certified or pre-owned to only be treated with such poor service. At one point they actually told corporate I made a scene in their showroom, considering I had been there a total of 3 times. to purchase, to drop off before vacation, and to pick up following. not a scene to be had! If you continue to read reviews please recognize that there are more just like mine. and obviously the reviews aren't being monitored by the owner but the GM CARLOS HIMSELF