Lexus of Englewood
Customer Reviews of Lexus of Englewood
Review type:
Disrespectful and Racist negotiater — Avoid at All Costs
by Divyanshu on 04/27/2025Visited Lexus Darcars of Englewood on 04/26/2025 to inquire about a Lexus RX350 Luxury trim. What started as a normal visit quickly turned into one of the worst dealership experiences I have ever had. Ryan Joon was respectful and helpful… in showing me the vehicle but the nightmare began when their so-called “negotiator” entered the conversation. Not only was I quoted a ridiculous $82,000 OTD on a $67,000 MSRP car (a $15,000 markup with no justification), but when I dared to negotiate respectfully, the negotiator resorted to personal insults — calling me “stupid” and “dumb.”. After confronting the negotiator he showed zero respect and instead of quickly apologizing and calming the situation he was on his own ego. To make matters even worse, he made blatantly racist comments about Indians Absolutely disgusting behavior from a dealership that sells “luxury” vehicles. No one should be treated like this — ever. I wanted to get a Rx 350 luxury trim which they didn’t had in their inventory and the next availability was for early June. I am sure these so called negotiators are just hyping the price. Beware of their cheap tactics and walkoff. I will NEVER do business with DARCUS lexus of englewood again and strongly warn others: if you value respect, dignity, and basic professionalism, avoid this dealership at all costs.Mike Medeiros is Awesome!!
by SamLexus2018 on 09/19/2018I worked with Salesman Mike Medeiros at Lexus of Englewood. He was great he helped my family and I get the right car. He is very nice and respectful and will help anyone get into the perfect Lexus. GO SEE HIM. He is the best.Five Stars
by Christian on 09/13/2018Exceptional and knowledgeable service. Marcus made the sales experience smooth and easy. I would highly recommend Marcus to anyone.Thank you for your feedback and congratulations on your purchase, Christian! We specialize in making things easy for our customers without the hassle. We certainly appreciate your business and I will pass your feedback along to Marcus. Drive safely. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Thanks
by Eileen on 09/02/2018updated 09/13/2018Ash was very knowledgeable pleasantCongratulations on your purchase, Eileen! This rating and review mean a lot to us, it is great to hear that you found Ash so knowledgeable and pleasant! We look forward to seeing you again next time! Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
3rd car from LofE
by D on 09/05/2018updated 09/13/2018I have bought 3 cars from Lexus of Englewood. no games. no hassle. very straight forward.Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Excellent Service
by Pilar on 09/02/2018I was very satisfied with my purchase. Bobby Rodriguez was excellent and Finance Manager ,Simone explained and ensured I understood everything about my purchase and contract.Congratulations on your purchase, Pilar! We strive for 100% satisfaction and it is great to see you had such a positive experience working with Bobby and Simone here at Lexus of Englewood. Please don't hesitate to reach out to us if there's anything more we can do! Kind regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Satisfied CPO Customer!
by Philip on 08/31/2018CPO Sales Representative Frank Palagano was transparent and very easy to work with.Thank you for your feedback, Philip! We specialize in making things easy for our customers without the hassle. We certainly appreciate your business and I will pass your feedback along to Frank. Drive safely. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
lawrence
by Lawrence on 08/31/2018salesman was very helpful and not high presureThank you for your review, Lawrence! We are so glad we could help you out. Congratulations on your purchase! We look forward to working with you in the future. Regards, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Great customer experience
by Susan on 08/30/2018The negotiation was fair and swift. Everything was done very professionally and with the ultimate customer service. I was very pleased with how everything went and I love my new car!Hi Susan and thank you so much for sharing your 5-star feedback with us! Congratulations on your new car! I'm glad your purchase went so well and we look forward to being able to assist you again in the future. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Meghan and Matt are prime examples of why Lexus of Englewood is the Best!!!
by Loraine on 08/25/2018Meghan Ahearns is amazing!! This is my third Lexus with her and she amazes ME EVERY time! I was able to get a bigger SUV at the right price. Matt the tech specialist was GREAT at making sure I had all the information I wanted in the car… updated and helped me while I was in a rush with my three year old son. He answered all my tech questions and displayed patience and expertise in his answers.Thank you for your business and this review of Lexus of Englewood, Loraine. Congratulations on your third Lexus! I am happy to hear Meghan and Matt were able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
great
by Wilmer on 08/24/2018updated 08/29/2018your courteous and very knowledgeable sales staffThanks so much for your kind words, Wilmer! We appreciate you taking the time to provide us feedback about your experience. We look forward to working with you again in the future. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Lexus of Englewood
by Paul on 08/23/2018updated 08/29/2018Patricia Zienowicz was an absolute pleasure to work with. I have purchased many cars in the past & dealing with her was by far and away the best experience I have ever had in purchasing a vehicle.Congratulations on your purchase, Paul! Thank you so much for sharing your experience with our dealership and especially with Patricia! We look forward to working with you again down the road. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Great Experience
by Carl on 08/23/2018updated 08/29/2018Richard Viole and Simone Morejon made the experience as quick and seamless as possible when dealing with an auto dealership.Carl, thank you for taking the time to write a review and for your business! Richard and Simone will appreciate your positive feedback! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
My experience with Lexus of Englewood
by CK on 08/21/2018updated 08/28/2018Friendly staffs. Good sales rep. Overall great experienceThank you so much for your very kind review. It was a pleasure to do business with you and we hope to see you again in the future! Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Excellent
by Devans9032 on 06/13/2018updated 06/22/2018Pleasant presentation, excellent customer support and environment, helpful and considerate. I would recommend my friends and family to purchase a car.Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to do business with you and we hope to see you again in the future! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Thank you Ryan Yoon!!!!
by DonaldKang on 06/12/2018updated 06/22/2018This is my first Lexus with Englewood and Ryan Yoon has excellent knowledge and experience in dealership, which i should say he is the best of car dealer. Hw knows what he is doing.Congratulations on your purchase, Donald! Thank you so much for sharing your experience with our dealership and especially with Ryan! We look forward to working with you again down the road. Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Excellent experience!
by Knightcxvi on 06/11/2018updated 06/22/2018Salesperson and staff were friendly, knowledgeable and accommodating. Took the time for several test drives to make sure we were completely satisfied. Explained in detail all the features of the vehicle.Thank you for stopping by to leave this incredible review. Congratulations on your purchase! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
2018 RX 350L
by Rivergazer94 on 05/21/2018updated 05/30/2018Excellent product, this is my fourth Lexus, and second Lexus RX 350. The product is outstanding, the dealership service is excellent, and Stephen Ham, the salesman was professional, and a pleasure to deal with.Thank you for your review and business as a customer. It is our goal to provide every one of our customers with the kind of excellent service you described and I'm glad Stephen and our staff achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Respectfully, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
Fifth lexus
by ThomasSH on 05/19/2018updated 05/25/2018Simple negotiation for the leasing of my fifth Lexus However after picking up the car, notice severe shaking of the front end when applying the brakes. Service department immediately gave a loaner and is in the process of addressing the… problemLexus of Englewood
by Ivymike348 on 05/19/2018The professionalism!! The staff was attentive, knowledgeable and made sure the vehicle that I wished for was attainable and delivered on time to my wife and I . Thank you so much!!!!!!Thank you for recognizing your experience at our store. It is great to know that we were able to provide you and your wife with a pleasant time purchasing your vehicle. If you ever need anything in the future, please don't hesitate to let us know. Take care! All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
ES350
by Tchotchke on 05/18/2018Straight to the point when presenting price quote. Good sound information and accurate numbers on deal sheet. User friendly at all levels of negotiations.Congratulations on your ES350! Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Lexus of Englewood. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
- Complimentary Loaner Cars
- Complimentary Coffee
- Complimentary Car Wash
- Cable Television
- Television
- English
- French
- Arabic
- Chinese
Thank you for recognizing your experience at our store, Sam. It is great to know that Mike was able to provide you and your family with a pleasant time purchasing your new car. If you ever have any automotive needs in the future, don't hesitate to contact us at any time. All the best, Aileen Siekmann Customer Relations asiekmann@lexusofenglewood.com
by dealerreply on 09/26/2018